Shop-Orthopedics is a leading provider of DME medical equipment with more than 30 years in the business. We pride ourselves on excellent customer service and rapid delivery times. We can even bill your insurance company! For any questions, please email [email protected] or give us a call at 855.618.5610 for assistance.
Shop Orthopedics (shop-orthopedics.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Sports and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 4% of negative reviews; 3 of them were added in the last 12 months. Last updated 2026-08-30.
Great product. However, I paid a lot of money for overnight shipping and it didn’t arrive on time. Called and nobody could give me answers. Online when logged in just kept saying in process. I ordered on a Wednesday and it didn’t arrive until the following Monday. If I’m going to pay for overnight which was a lot, it should arrive on time. So disappointed in that aspect.
The order that made on 10/05/18 and was supposed to arrive within 24 hours has not come as of today, 10/20/18. Only when(!) I emailed and called on 10/10/18, I was told that it "seemed like it was on the back order". Very poor communication. THe website doesn't allow to search by the order number. There is no way to find out the status of the order if you didn't create an account. Very inconvenient.
I am giving 3 stars for reasonable prices and free shipping, but would give 2 stars otherwise. Ten days ago I ordered something I will need for surgery I’m having tomorrow. The item description said, “usually ships in 1 to 2 business days.” I ordered it on the 6th and they didn’t ship until the 15th of the month, which was 6 business days. Disappointed that the business advertised quick shipping, but did not follow through on that.
Ordered from this company had great customer service Will order from them again if the need arises.
This site had the best price I could find for my Breg XL Shoulder wrap on "Dressing". I have the XL Shoulder Pad for my Polar Cube I bought for my rotator cuff surgery. But the hospital only gives you one dressing and it lasted a week or more then tore up. The "Dressing" is just the stick on paper protection that sticks to the bottom of the pad and is a barrier between the cold pad and your skin. Shop Orthopedics had the best price and it arrived quick enough.
I ordered two knee braces. When I received the package, there was only one and it was the wrong kind. I sent a message and very quickly got a response and we asked in I wanted to switch them up. I responded yes and highlighted that I only received one. There were several days of no response, so I sent another message asking what had happened. From that point on the customer service was wonderful and it made up for the bumpy start. I would recommend this shop and their products.
I have never given a 1 star review however in this case I feel compelled to share my recent experience with Shop Orthopedics in hopes that readers will explore other vendors who can meet their needs. My 8 year old daughter broke her ankle and was prescribed a pediatric boot. Sadly the orthopedist didn’t have her size. We came home that evening and I ordered one on a Thursday night. Because she was in a splint and I paid $93 dollars for a next day delivery with a Saturday option. The order was placed Thursday evening and I received confirmation of shipment on Friday including a tracking number. I expected it to arrive Saturday but when UPS came and went I checked the tracking and it was not recognized by UPS. I tried to call vendor on Saturday but of course they don’t have customer service over the weekend (which is weird for an etailer). I held out no hope on Sunday and out of desperation I went to urgent care to purchase my daughter and orthodic shoe. I was resigned to call the company on Monday. First thing Monday am I checked the tracking number and NOW it was live. Despite getting an email that said it shipped Friday it actually shipped 3 days later. On Tuesday it arrived. I called the company to ask for a refund on shipping alone (totally willing to pay for product) and their customer service said they would offer me 50% off shipping. $50 for something to ship from Irvine to Long Beach in 4 days. After several emails back and forth explaining the situation the customer service rep (who’s name I so want to write here) told me that UPS doesn’t deliver on weekends. Funny, they certainly do for Amazon?!? I also explained they have an option that says “Saturday delivery” and I am Pretty sure that is a weekend. So, in the end I filed a dispute with Amex and gave them all the paperwork so they could assist me in getting back the shipping these guys ripped off. My honest recommendation is not to shop here. You are better to go with a reputable company that doesn’t send bogus emails making it appear as if they have shipped a product when they clearly haven’t. Sadly, I not only can’t recommend this site - I would say this company lacks a set of principles that puts integrity over profits. Whether I get my money back or not - it’s in Amex’s hands - but don’t make my Mistake. Buy from amazon or Walmart.com. There is a reason they are winning and my experience is that reason.
Breg #04705 Polar Cube pad- 2nd one I’ve bought from Shop-Ortho. Fast shipping. Authentic mfgr product- BEST PRICE of anywhere else on the internet!!! Excellent customer service! Very satisfied.
Quick and easy. Responded personally to a shipping question.
Quickly processed and sent my order. I received it within 2 days. Very impressed!
Super helpful and patient answering lots of questions. Fair prices and very fast shipping.
I have always purchased my brace from a drugstore. However, due to the bulging lumbar disc and sciatica, I purchased your brace. It is well constructed and fits perfectly.
Great prices! Fast delivery!
Still waiting on product after a week. Slow shipping with no information given to the status except for processing so far.
Customer experience is terrible. I've been trying to contact customer service for several days via email and phone but haven't been able to reach anyone. Returns aren't allowed without authorization from the company and they are not responsive.
I bought a BREG shoulder pad from you. I called customer service during your listed hours of operation. Left a voicemail asking to be contacted on 20 SEP. I needed to return the item & place another order for the one that would work with my BREG Unit. I am STILL waiting for that call. Meanwhile, I must use & constantly replace melting ice packs. Thank you for NOTHING
I needed some shoes for my elderly dad to wear while he has wrappings on both feet. I saw they had a lot of good options online and called for more info. Product specialist Chris was very helpful in determining what to order and went the extra-mile for us to try some on that afternoon as a will-call pickup. He also expedited processing and shipping of a different pair they didn't have in stock, which we received 1-1/2 days later. My dad is very pleased with both pairs.
Easy process and best price for what I needed.
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