HOVERFLY

Very nice ride

Very nice ride. Little hard in unlevel ground and wet grass.

Battery can't be removed or replaced

Would be an excellent product, if only the battery was removable. Makes the folding mechanism useless, as it is only rarely possible (when the temperature is within the battery tolerance) to keep the scooter in a vehicle or space without climate control. If you don't mind keeping it in your house/apt. it's ok. But even then, you can't replace the battery as the compartment is sealed.

When I ordered through a certain…

When I ordered through a certain website I guess it was hoverfly I was promised a little toe behind wagon for shopping accessories when you went shopping and it did not come with one for my '86-year-old mother so I'm kind of disappointed that figures companies can't come through for what they say they're going to promise

No response now 10 days to email sent…

No response now 10 days to email sent to Customer support on issue that back of charger (LiFePO4) does not have a switch as cautioned in instructions

Grossly underpowered

Device seems to be barely functional. It cannot even make it up the 5 degree slope on my driveway.

fast turnaround

I have had the WORST experience with…

I have had the WORST experience with Hoverfly Mobility's customer service. You can hardly ever get anyone on the phone; and when you do you are told to reach out to customer support, which is in China and only emails you back at wee hours of the morning. They are un supportive in helping to to return the product, when there's a problem. I will NEVER use this company again.

It works as stated holds up a big boy

As said it works well

Customer service pays no attention

I ordered a mobile scooter from them, but realized that it is not TSA approved so I canceled the order within two hours of placing it. They tried several times via email to get me not to cancel the order. They even offered me an additional discount. I told them that it had nothing to do with the price but that it was not TSA approved. I could never get them to cancel the order and it has been shipped. I will try to refuse the federal express delivery, but if I’m unable to, because I’m not here, I have made them aware. It is going to be up to them to get it back. I canceled it in plenty of time and yet they ship the item anyway.

Bobs scotter

Delivered quick. All parts were included went together fairly easy. Charged up in 8 hrs and started right up. First few rides went great easy to operate

Just want a refund why can’t I get help

Currently, I’m not happy at all. I was very excited about the scooter. I do not think it’s very stable or sturdy. It doesn’t work the way I thought it would and I want to return it and I keep asking people how I return it and they keep asking me to send videos of what’s wrong. What’s wrong is I don’t like it and I don’t want it. I’ve taken it apart. It’s sealed in the box. How can I send it back?

Prompt delivery to wrong address…

Prompt delivery to wrong address delieved to address given by Google over 150 mi away have not been able to get it touch with customer service to rectify

prompt delivery

delivery on time

I returned hoverfly scooter because the…

I returned hoverfly scooter because the size was too large. I sent it back to them April 16 2026 and they still haven't returned my money. Today is May 8, 2026. They told me I should have my within 3-5 business days but I still haven't received it.

Trying to return this piece of junk!

My T-3 Hoverfly scooter is absolutely useless for me, because A) the brake cannot handle any but the most gentle slopes in my AZ development, where streets are pretty flat. THERE IS NO PARKING BRAKE, nor AUTO BRAKE! B) it won't fit through my patio doors, my only option. My previous 2 scooters fit easily. The seller has stopped responding because I was rude. YES, after a while, I was.

My order came in damaged and I decided…

My order came in damaged and I decided I didn't want it anymore. They told me they would send me a replacement apart and i couldn't get a refund. I think this goes against there 30 days money back guarantee. I have yet to receive the part.

How do I get the correct charger for my new 6Z scooter.

Bout my scooter a few months ago and I lost my charger on a camping trip and need replacement. Scooter is dead! Sent and called multiple times. Trying to get a charger for a Hovetfly 6Z seat down scooter. Two are listed on your website but can't tell what they go to. So I bout both and neither work. I was also told by customer service rep that you don't carry them! How can that be?! I want to purchase a new charger ASAP (maybe 2 now that I'm in this mess). I want to return the 2 that I purchase from your website that do not work. Please help me.

we like the scooters

we like the scooters. but the back of the scooter break light. came off my bfs. and mine now today.

It was advertised as fitting in a trunk…

It was advertised as fitting in a trunk when disassembled into 3 peices and thats why I purchased it. There are no instructions showing how to accomplish this.

Rey’s new toy

What made my experience great was the prompt response from customer service whenever I needed assistance. I also appreciated the abundance of information provided, which helped me feel confident about purchasing the T4. This scooter suits my needs well. As someone who is 6’1” and weighs 280 lbs, I found it challenging to find a scooter that was lightweight, portable, and able to accommodate my size. The T4 met those requirements. To improve the legroom, I raised the seat to the highest setting, which helped. Ideally, an additional two inches in length would have been perfect, though that might have compromised the scooter’s portability and weight. Overall, I’m happy with my purchase and would recommend it.