HOVERFLY

A T4 mobility scooter was ordered and…

A T4 mobility scooter was ordered and delivered within a week. When putting the anti-tip wheels on the back of the scooter we noticed that the unit was cracked with missing pieces and screws. I called and spoke to Erlyn who said Support Team was on a holiday and she would forward them a message. (There is no one available in person to communicate problems within this company.) The Support Team contacted me and I explained the issue with pictures and requesting to return the unit for a refund. The next email from Support said that they would replace the broken parts, even though I had indicated that I no longer wanted the item. The next message told me that since I had the Route protection and the scooter was damaged in transit, I would need to file a claim with the Route support team. I then completed the claim with pictures and Route support determined that since the original packaging was not damaged or tampered with that the issue was a manufacturing problem and I needed to go back to support. I was quite frustrated and disappointed at this time when the Support Team responded with this message: "Hello Thank you for your continued support. You can first contact the router provider to file a claim. Then check the result of your claim. If you need a refund, you can also contact the courier company directly. Best regards. Sidereal from Hoverfly Support Team" This made no sense! Somehow it was then decided that the Route team considered it damaged in transit and a refund was created. Of course I had to go back to the Support Team to request return shipping. A UPS shipping label was provided but Hoverfly would not pay for a pickup so we should take the scooter to a UPS facility. The unit weighs 100 lbs and my husband is disabled. Fortunately we were able to arrange for a UPS pickup that we paid for. Overall, if a customer orders a product and everything is satisfactory, I'm sure there are no complaints. If there is an issue, however, and the customer needs to communicate the problem the Support Team is poor. Issues need to be addressed by speaking to a human instead of waiting for emails that arrive in the middle of the night with 1 line. The Route Support team however, appeared to be local and their messages were more detailed and understandable.

Communication Ordered on line paid for it the money…

Ordered on line paid for it the money went out of my bank but then silence shipping just said waiting for label then I called customer service and was told it would be going out following Monday didn’t happen called customer service again was informed that warehouse and everything thing closed due to Chinese New Year. Warehouse is in USA

Buyer Beware - Hoverfly T4.

This review is for the Hoverfly T4. You know the old adage you get what you pay for? That has proven true here for sure. The scooter may be cheaper and reasonably prices but quality is lacking. Starting from the day it arrived it has been an issue. The instructions in the product for putting it together are ambiguous. There was one part I could not find the screws as they blended in with the color of the seat plate. Then the screws for the seat plate, and for the anti-tip bars easily come loose, and the anti-tip ones came off entirely and they fell off while she was out riding and were lost. Contacted support about issuing new ones they sent the wrong ones. Also, not two months after owning the thing, two boards in it went out. They have no one around where we live that could work on the thing. Their video they sent for taking it apart was outdated and incorrect. Two of the screws you need to remove are under the foot mat, which to get to you have to feel for them, then puncture the mat to get to them. Then they did not disclose that some of the screws are glued in and they stripped, we ended up having to have someone remove them with an extractor. It took over a day to get the thing back in working order. That is another thing, their support is a nightmare to get anything done with. First, they are non-US support they are in China I believe and half the time they ask you for videos or photos of what is going wrong, do not try to describe the issue as they will not get it right. They are out of the office sometimes for 2 weeks with no coverage in the meantime, no support at all and calling the main number for Hoverfly will get you someone who basically says too bad so sad, they do not care. Do yourself a favor, do not buy this product it will be nothing but headache and their support is awful.

I received my T3 scooter but it has a…

I received my T3 scooter but it has a faulty battery. Therefore, I cannot use it. I have a $500 scooter collecting dust. I was told by customer service that the issue was a faulty battery and I would be sent a new one. It’s been 2-3 weeks and no update.. no battery. I would welcome status from Hoverfly

Fast shipping fast reply’s to questions

Service… incomplete

Purchased disc brake after purchasing front wheel assembly. Wheel assembly was pictured with disc brake; disc brake was not included. Called and asked about missing part was advised not included I would need to purchase separately. The item not available on website to purchase separately. Had to wait for an email 4 days, then purchased Disc brake. Now I’ve received the disc brake and there is no hardware to attach to wheel assembly. I asked specifically to ensure I had everything needed to replace the entire front wheel assembly… still waiting

you guys did your job of delivering the…

you guys did your job of delivering the T4 unit. However, I can’t give it five stars because I am not able to use it yet. I can’t find anybody that can assemble it.

I ordered this for my husband and a…

I ordered this for my husband and a friend helped him put it together. When my husband was going through preop testing for surgery on his spine and neck, they discovered that he has lung cancer. He’s being treated for the cancer, but the pain in his spine and neck still persists. He absolutely loves his scooter!

Timely delivery

Timely delivery, all parts available, easy to assemble. Drives nice and I am very happy with it.

Nice Scooter

Delivery was superfast! Quality mobility scooter for the money. Assembly went well except for the front basket. Directions for the basket installation are not very good. The seat on the T4 scooter is ample and comfortable. Easy to operate control panel and safe turning radius. A nice scooter!

Buyer beware.

Ordered over a month ago and the scooter has still not even been shipped. I have contacted their customer service multiple times and they keep apologizing and saying they will expedite the shipping. Buyer beware. We are contacting our credit card company to contest this as fraud at this point.

First of all, mediocre

First of all, you sent me a scooter with a stained seat and when you sent a replacement, it was the wrong seat(T3), I assumed. I have a T4 and the T4 is a different size.

I am not happy with the power of the…

I am not happy with the power of the unit. I have only ridden two times in my yard. I was trying to get a fill of the unit.

Love the ride it is built great

Love the ride it is built great. The ride is comfortable

Have not received scooter

Have not received scooter! Fedx ask that you contact them to assist in inquiry. They said miss scanned. We need this to assist in mobilty for my husband. Please help!

⭐⭐⭐⭐⭐ **Exceptional After-Sales Service!**

I recently made a purchase from Hoverflys.com and I have to say, their aftersales support has been absolutely stellar. From the moment I had a question about my order, their team was prompt, professional, and incredibly helpful. Not only did they resolve my query with efficiency, but they also went the extra mile to ensure I was fully satisfied. It's rare to find a company that genuinely cares about its customers beyond the point of sale, and Hoverflys.com has truly set the bar high. Special shout-out to their Aftersales team for making the experience so seamless and stress-free. If you're looking for a company that stands behind its products and services, look no further! Thank you, Hoverflys, for going above and beyond!

Great experience

My experience with HOVERFLY was great. I ordered a mobility scooter for my son, who has multiple health problems, and he is very happy with it. Placing the order was very easy, and it was delivered to his home in 4 days.

Haven't opened it yet but it got here…

Haven't opened it yet but it got here in good shape

Cancelled Order Sent Anyway

I placed the order but the next day cancelled it because I found out the scooter wasn't TSA approved. They said they would try to catch it before it went out (which should have been a fairly simple process) but they didn't catch it. A week later (why couldn't they find my order in a week?) I got notification that they shipped it. The FedEx delivery was a nightmare - I had to refuse the delivery twice before it was finally returned to Hoverfly. They then refused to refund my sales tax, which is a violation of both California (where they are) and Utah (where I live) law. It has now been six weeks since I cancelled the order and still waiting for resolution. I can't review the product because I returned it. My communications were always polite, but never resolved my issue.

Great response I just wish I had a more…

Great response I just wish I had a more powerful longer batteries and powerful motor. I got what I got.