Reformly

Hi there, We’re truly sorry for the experience you’ve had with your order and for the repeated follow-ups you’ve had to make. We completely understand how frustrating and concerning this must have been, especially after waiting so long for both an update and your refund. We want to reassure you that your refund has been scheduled for processing, and we are making sure this is followed through to completion. Once processed, the funds will be returned to your original payment method, and we will notify you as soon as this has been completed. We sincerely apologize that you’ve had to continue reaching out for updates. This is not the experience we want any of our customers to have. Please reach out to us directly at [email protected] so we can personally follow up and make this right. We genuinely want your experience with Reformly to be a positive one, and we look forward to taking care of your concern and ensuring everything is properly resolved for you. 💜

Hi Alyssa, Thank you for sharing your feedback. We’re truly sorry for the frustration, inconvenience, and confusion this experience has caused. Our Customer Support team has already reached out to you directly via email with clarification regarding the delivery exception notification. Your return shipment is still making its way back to us, and the notification you received relates to an earlier shipment rather than the return you sent. We completely understand how concerning the notification must have been, especially after you had already followed the return instructions and paid the associated costs. We’ve provided further details via email and will continue assisting you there so we can keep all information regarding your return and resolution together. We sincerely appreciate your patience while we work through this with you. 💜

Hi David, Thank you so much for taking the time to share your experience with us! 💜 We truly appreciate your patience and understanding throughout the shipping delay and unexpected customs fee. We know how frustrating these situations can be, so it means a great deal to hear that our team was able to support you and turn the experience into a positive one. Your kind words about our customer service mean so much to our entire team. We’re always here to make sure our customers feel supported and taken care of every step of the way. Thank you again for your wonderful recommendation, and we hope you absolutely love your Reformly Board! 💜

Hi Lara, Thank you so much for your lovely feedback! 💜 We’re so happy to hear that you’re enjoying your Reformly Board and finding it great for your at-home workouts. We truly appreciate your patience with the longer delivery time, and we’re glad our Customer Support team was able to help along the way. Wishing you many enjoyable and rewarding Reformly workouts ahead! 💜

Hi Angela, Thank you so much for this review! 💜 We absolutely love hearing how much you’re enjoying your Reformly Board and guided workouts. It’s amazing that Reformly has become such a great fit for your routine, especially after your barre journey. And that beautiful waistline sounds like some well earned progress! ✨ Thank you for being part of the Reformly community. We can’t wait to keep moving with you! 💜

Hi Miss Chapman, Thank you so much for sharing your lovely experience! 💜 We’re delighted to hear that you’re already feeling the benefits of your Reformly Board and that its portability makes it easier to fit Pilates around your lifestyle. The resistance and band length on the Reformly Board are fixed and cannot be adjusted or shortened. However, you can tailor your workouts by adjusting your repetitions, slowing down movements, holding positions longer, or trying different exercise variations to find what feels most comfortable and effective for you. We really appreciate your feedback, and we’ll definitely pass it on to our team for future improvements. 💜 We hope you continue enjoying your Reformly Board at home, on holiday, and wherever your Pilates journey takes you!

Hi Raquel, We’re truly sorry for the experience you’ve had and completely understand your disappointment, especially after waiting more than a month for your order without the updates you expected. This is not the delivery experience we typically expect for our customers. We’ve recently experienced some delivery issues that have affected a number of shipments. We’re also sorry that we fell short in keeping you properly updated during this time. We’d really appreciate the opportunity to review your cancellation and refund request directly and work with you toward a resolution. Please contact us at [email protected] with your order details so our team can look into your case and do our best to make this right. Thank you for bringing this to our attention, and we’re sorry again for your experience. 💜

Hi Nicole, We’re truly sorry for the experience you’ve had, particularly the significant delay in receiving your Reformly Board and the confusion surrounding your subscription charge. 💜 We completely understand why this has been concerning. We’ve recently experienced delivery issues that have unfortunately affected some orders, including yours. Our team is continuing to follow up on delayed shipments, and we’re committed to making sure your order is properly resolved. Regarding the app subscription, we’re also sorry that the trial and renewal terms were not clear to you. Reformly+ includes a free trial period, and the Premium subscription automatically renews if it is not cancelled before the trial ends. We understand from your review that you have now cancelled the subscription to prevent future renewals. We want the opportunity to look into both the delayed Board and the subscription charge more closely and work toward making this right. Our team will reach out to you directly by email so we can review your account and order details with you. Thank you for bringing your concerns to our attention.

Hi Kate, We’re truly sorry for the experience you’ve had and completely understand your disappointment after waiting seven weeks for your Reformly Board. 💜 This is far longer than the delivery experience we want for any of our customers. Unfortunately, your original shipment encountered a delivery issue and was returned, which resulted in an additional delay. Our fulfillment team has been working closely on the affected shipments, and we understand how disappointing it has been to continue waiting, especially since you specifically purchased the Board to use during the summer. We genuinely want the opportunity to make this right. Our team will reach out to you directly to review your order and work toward an appropriate resolution rather than leaving you waiting without clear answers. We sincerely apologize for the inconvenience and for the impact this delay has had on your plans. Thank you for bringing your experience to our attention.

Hi Gilly, It truly means a lot to hear that, despite the challenges with your order, our team was able to support you through it. I'll be sure to pass your kind words on to Jeianna. She'll be delighted to know that her patience and support made a positive difference to your experience. Thank you for your trust, your patience, and for recommending Reformly. We're so grateful to have you as part of our community, and we're always here if you ever need anything. Wishing you all the best on your Reformly journey! 💜

Hi Princess, Thank you so much for your wonderful review! 💜 We're absolutely delighted to hear that you're enjoying the Reformly app and finding it easy to use. It's great to know that the workout pacing, user-friendly experience, and even the motivational quotes have made a positive impact on your fitness journey. We're especially grateful for your kind words about our customer support team. Providing prompt and helpful assistance is something we truly strive for, so your feedback means the world to us. Thank you for being part of the Reformly community. We wish you continued success with your workouts, and we're always here if you ever need us! 💜

Hi Robin, Thank you so much for your kind review! 💜 We're delighted to hear that your question was answered promptly and that you received the information you needed. Providing timely, clear, and helpful support is always our goal, so it means a lot to know we met your expectations. If you ever have any other questions or need assistance in the future, we're always here to help. Thank you for choosing Reformly, and we wish you all the best on your fitness journey! 💜

Hi Niamh, We're truly sorry to hear about your experience, and we completely understand how frustrating it is to be waiting this long for your order. This is certainly not the experience we want for our customers. While your order is on its way, we understand that repeated updates without delivery can be disappointing. Some international shipments have experienced unexpected delays due to carrier processing and customs, but we're actively working with our fulfillment and shipping partners to get your order delivered as soon as possible. Please know that your order is important to us. We'll be reaching out to you via email shortly to review your order in detail, provide you with the latest update, and work with you on the best possible resolution. Our team is committed to making sure you're taken care of and keeping you informed every step of the way. Thank you for your patience, and we appreciate the opportunity to make this right. 💜

Hi Elisa, Thank you so much for your wonderful review! 💜 We're thrilled to hear that you're enjoying your Reformly journey and that you're already seeing great results in less than a month. It's fantastic to know you're feeling good and that the program is making a positive difference. We can't wait to be part of your continued progress. Keep up the amazing work! Warm regards, The Reformly Team

Hi Maria, Thank you so much for your wonderful review! 💜 We're thrilled to hear you're enjoying the quality of the Reformly Board and finding the workouts easy to follow. It's great to know they're helping you get started with confidence as a beginner. We can't wait to be part of your fitness journey and look forward to hearing about your progress. Wishing you every success along the way! 😊

Hi Emma, Thank you so much for taking the time to share your experience! 💜 We sincerely appreciate your patience while your order was on its way, and we're so glad our customer support team could help get everything sorted for you. It's wonderful to hear you've started your first programme and are already enjoying it! We can't wait to be part of your fitness journey and hope you continue to see great progress and results. If you ever need anything along the way, we're always here to help. Warm regards, Reformly Customer Support

Thank you for sharing your feedback, Sally. We're truly sorry to hear about your experience, and we completely understand how frustrating this must have been. We'd like to reassure you that your Reformly Board purchase includes lifetime access to the free workouts that come with your board. The subscription paywall you encountered is part of the onboarding process and is not mandatory to continue using the included content. We'd really like the opportunity to help make this right and provide proper guidance. We've reached out to you via email with step-by-step guidance so we can ensure you can access the free workouts included with your purchase. We sincerely appreciate your feedback, as it helps us improve the experience for all our customers, and we hope to resolve this for you as quickly as possible. 💜

Hi Tracy, Thank you so much for your wonderful review! 💜 We're delighted to hear you're enjoying doing your favorite Pilates workouts from the comfort of your own home. That's exactly the experience we hope to create. Wishing you many more enjoyable workouts, and if you ever need anything, we're always here to help. Happy training!

Hi Denise, Thank you so much for your kind review! 💜 We're so pleased to hear that our response was quick and helped explain everything clearly. Providing helpful and timely support is always our goal. If you ever have any other questions or need assistance, we're always here to help. Enjoy your Reformly journey! ✨