Lhanel (lhanel.co) has a 3.5 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 30% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-04.
What reviewers say
AI generated
Reviewers had a great experience with this company, expressing overall satisfaction with their purchases and general interactions. Customers frequently praise the support team for being exceptionally kind, responsive, and proactive when handling questions or resolving unexpected problems. Many individuals thoroughly enjoy using the fitness equipment, describing the daily workouts as fun, engaging, and extremely effective for staying active at home.
However, some people mentioned experiencing frustrating shipping delays and prolonged waiting periods before finally receiving their packages at home. A few consumers also noted that certain items arrived damaged or experienced mechanical problems shortly after starting to use them regularly.
Auto-generated from all reviews of this business. For reference only.
Update:
The company has reached out. I have asked them REPEATEDLY to cancel my order. They just keep replying.. are you sure? How about this? or How about that? I am still staying with my original review as to not buy from this company, as they will not cancel it. They will do anything but cancel it.
Do not buy!! I have placed an order. I have reached out to the company to see when I will receive this order. There has been no response, however, they continue to send emails about me being a part of their affiliate marketing program.
Reply from Lhanel2026-09-02
Hi Stormy,
We’re truly sorry for making you feel this way, and we completely understand your frustration. Your order is currently lined up with our pre-order batch, and we want to make sure you’re still on track to receive it.
We’ll reach out to you directly to check on your order and work with you to sort this out according to your preference. We sincerely apologize for the inconvenience and appreciate your patience.
Lhanel Team
Ordered an item on 14 Jul, and there has been no change on status from them regarding my order, just the typical lip service emails about shipping delay and that my item is in the next batch to be shipping. Trying to get a fund but they most likely won't do it. Do not buy from this brand at all. Not very professional
Reply from Lhanel2026-09-02
Hello Daniel,
We sincerely apologize for the frustration and disappointment this delay has caused. We understand your concerns, and we want to provide you with clarity regarding your order rather than leave you without a clear update.
Please email us at [email protected], so we can personally check your order and confirm whether it is included in one of our pre-order batches. We’ll look into the status and make sure you receive the most accurate information possible.
Again, we’re truly sorry for the inconvenience and appreciate you bringing this to our attention.
Lhanel Team
I placed an order for the adjustable decompression and stretch table 7 1/2 weeks ago and have yet to receive word that the item has even shipped. Customer service has been responsive to my emails however they are still unable or unwilling to tell me when the item will ship and they won’t refund my order. Seems like yet another scam being marketed on socials.
UPDATE: As I said, the customer service department has been responsive throughout this issue. Yesterday they offered a 30% refund and provided slightly more detail about when the product may in fact ship. The jury is out as to whether they actually come through but I can verify the partial refund was processed.
Reply from Lhanel2026-09-02
Hi Kelly,
We sincerely apologize for the delay and completely understand your frustration. Your order is currently in pre-order, and we’re sorry that this wasn’t communicated more clearly.
Please send us a DM with your order details and mention this review so we can personally check the status of your order and provide you with the most accurate update possible. Thank you for your patience and understanding.
Lhanel Team
I ordered a product from them 4 weeks ago… 2 weeks ago they quit replying after I asked for a refund. No refund no product. No communication.
Reply from Lhanel2026-09-02
Hi Jon,
We sincerely apologize for the delay and understand your frustration. Please send us a DM with your order details and mention this review so we can personally check on your order and confirm whether it is part of our pre-order batch. We’ll also look into the status and provide you with an update as soon as possible. Thank you for your patience and understanding.
Lhanel Team
Still waiting on what I paid for. Emailed them TWICE and received a response (probably AI generated) telling me that I will receive a shipping notification when my order ships. That’s it?! I’ve told them to either ship my order or refund me what I paid. They have done neither. Do NOT trust this company. I will have to get my credit card company involved I guess, and file a claim or complaint. This is beyond ridiculous! BUT, I’ve received a bunch of emails from them asking for me to promote their product. An unsettling amount of emails about THAT, but not about my order. Never again!!! And don’t ask someone to promote a product that you can’t even manage to send them after they paid you hundreds of dollars! At this point I just want my money refunded and I’ll go elsewhere.
Reply from Lhanel2026-08-28
Hi Sarah,
I’m truly sorry for the frustration and inconvenience this delay has caused. I completely understand why you’re upset, especially after reaching out multiple times without receiving a clear update.
I’d be happy to personally assist you with this. Please reply to our support email with your order details so I can look into the status of your order and determine the appropriate next steps for you.
I’ll make sure your concern is reviewed and addressed as quickly as possible.
Again, I sincerely apologize for the experience and appreciate you bringing this to our attention.
Lhanel Support Team
This is a great product if you're looking to get a quick, easy workout in. While I enjoy workout videos on other platforms, I can do this while working, while watching TV, or while watching my kids play. If you want an extra boost, squat while you step. I had an issue with the machine after the warranty expired, and they STILL helped me out. 10/10 on customer service too. I'd highly recommend it!
It’s been months since I ordered one and haven’t received it. They are also dicking me around when I’ve asked repeatedly to cancel my order and process a refund… don’t waste your time or money on this.
Reply from Lhanel2026-08-19
Hi Libbi,
Thank you for sharing your experience, and we sincerely apologize for the frustration and inconvenience this has caused. We’d like the opportunity to look into this and help resolve the issue, but we’re unable to locate your order based on the information available here.
Please send us your order number and the email address used for the purchase via private message. We’ll review the details and assist you with your cancellation and refund request as quickly as possible.
Lhanel Team
Very nice and easy to work with. My original rock stepper's bands snapped. I asked if they could send replacement bands but they ended up replacing the whole thing. Thank you so much. Im very happy with the service and the product.
I haven't even received mine yet. It was ordered July 29th. I keep emailing them, and even as of today, they're still telling me it is going to be 1 to two weeks before shipping out that they had so many new orders. I don't know if this is a scam or not.
Reply from Lhanel2026-08-14
Hello Kolleen,
We’re truly sorry for the delay and completely understand why you’re concerned, especially after waiting since July 29.
Please rest assured that your order is not being ignored, and our fulfillment team is actively working through the backlog and shipping orders as quickly as possible. We’ll make sure to email you as soon as your order ships with the tracking information.
We sincerely apologize that we haven’t been able to provide you with a more specific delivery timeline so far. We understand your frustration and appreciate your patience while we work to get this resolved.
Lhanel Team
After I bought the adjustable decompression table I asked to cancel the order. The order hasn't even shipped but they refuse to cancel, offering discounts. I keep sending emails and now no answer. I have to put a claim on my bank to recover the $239 dollars. They are scammed. Don't buy from them if you don't want to lose your money. I already send you several emails with order order number and everything and you have replied offering a discount. At this point I don't want a discount; I want a refund. The order is not shipped. It wasn't even completed when I canceled.
Reply from Lhanel2026-08-11
Hi Orlando,
We’re sorry to hear about your experience. We understand your concern regarding the cancellation request.
For cancellations, we first need to verify the order status with our fulfillment team. If an order has already entered the fulfillment or shipping process, cancellation may no longer be possible, even if tracking information has not yet been provided.
We’d be happy to look into this further. However, we’re unable to locate an order using a username alone. Please contact our support team directly with your order number and the email address used to place the order so we can identify the order and check its current fulfillment status.
Lhanel Team
The company was very friendly and willing to help me resolve my concern with their product. Due to the concern they replaced my original stepper free of charge.
Product wasn’t in stock when I ordered it, but ended up receiving it in a few weeks. Packaged well; arrived fast after shipping. I ended up having several questions regarding proper technique. Customer service took the time to answer all my questions and even provide a clip of someone using the machine for my reference. Have been enjoying using the product even before being coached on how to use it better. I haven’t been using the product for long, but it seems sturdy and is currently the only exercise machine that I have found works well for me. I look forward to using it more and for longer periods of time.
I placed my order at the end of last year and like others, it took a while to arrive. I reached out and customer service was very kind and helpful and it soon arrived. Unfortunately it broke after a few months of use but again customer service was very kind and helpful with a replacement. I have enjoyed using the Rock Stepper and feel like I’m getting a nice workout!
I absolutely love this LHANEL stepper! It was easy to put together, feels sturdy, and gives me a great workout without taking up a lot of space. I can feel my legs and glutes working after just a short session, and it’s a convenient way to get my steps in when I can’t make it outside.
One of the parts broke (resistance band) but I called customer service and they made the replacement process incredibly easy. They quickly sent me a new piece with no hassle, and I was back up and using the stepper in no time. That level of customer service really impressed me.
This company has been fantastic, without hyperbole. They let us know upfront that when I initially ordered their product it was going to be delayed due to popular demand , but they kept us in the loop as far as when the product would actually be in stock and ready for delivery. And then we had the product malfunction and they shipped a full replacement completely free within 48 hours despite the warranty having expired. Top-notch customer service.
Lhanel as a company is amazing...from their customer service to the rock stepper I purchased! I have zero complaints and will recommend this company to any and everyone!
If you want a gentle on your knees but intense workout overall, the rock stepper is the way to go. As a chronic pain sufferer since 2002, this is the perfect equipment to keep me rock stepper to fitness!
I purchased my Rockstepper few months ago because I was looking for a workout that would be fun and impactful. I saw an Ad for Lhanel ricke stepper and instantly thought to purchase! I couldn't afford the $300 gym monthly membership so I gave the rock stepper a go. Ive use the stepper consistently for the past 4 months, 10 mins 3x a day and with food adjustments, Ive achieved maintaining health goals. When my stepper had a nissue Lhanel fit quickly responded to my concern and replaced the item in a timely manner. Now Im happy to get back to my usual routine! It's a low cost, low time consuming item and it doesn't take up space like a treadmill. I use it regularly so it doesn't collect dust. Lol. Money well spent!
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