Reformly is on a mission to help women feel stronger, more confident, and in control of their health, starting right at home.We design smart, supportive home workout products that actually fit into busy lives, whether you’re returning to fitness, managing joint pain, or just getting started. Our flagship product, the Reformly Pilates Board, is part of a proven method that helps women build consistency, see results, and finally feel good in their bodies again.With short, guided routines, a motivating community, and everything you need delivered to your door, we take the pressure off and make progress feel possible. No matter your age or experience level.Thousands of women have joined Reformly to build a routine that sticks. Not with restrictive plans, but with realistic, feel-good movement.From premium, durable equipment to daily motivation through our app, we’re here to support your journey every step of the way. And with a Lifetime Warranty on all major products, we stand by your success for the long run.
Written by the business, not verified by us.
Is Reformly legit?
Reformly (reformly.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, User experience, App. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many consumers find the product excellent and a fantastic way to start an at-home Pilates routine, with peers noticing physical improvements after consistent use. Customers often give high praise for the product's quality, ease of usability, and the supportive nature of the community and team.
However, some people mentioned encountering difficulties, such as problems accessing or progressing within the newly updated app. Additionally, a few others felt frustrated by being unable to access free workouts as part of their purchase, or by issues where support interactions did not fully resolve their concerns.
Auto-generated from all reviews of this business. For reference only.
I had an amazing experience with Reformly. I especially want to highlight Jeianna, who helped me with an issue regarding my subscription. She responded within just a few minutes - something you rarely see from a customer support these days, and in the best possible way. Her support was incredibly friendly, efficient, and genuinely caring. The process was quick and stress-free.
I can wholeheartedly recommend this company, not only fot the customer support but also fot their fantastic app, great exercises and everything else they offer. Truly a top-tier experience!
Reply from Reformly2026-05-19
Thank you so much for your incredibly kind words and for taking the time to share your experience with Reformly.
We’re absolutely delighted to hear that Jeianna was able to support you so quickly and make the process smooth and stress-free for you. Providing warm, efficient, and genuinely caring support is something we take great pride in, so your recognition truly means a lot to our team.
It also makes us so happy to know you’re enjoying the Reformly App, the exercises, and the overall experience we strive to create for our community. Your recommendation and support genuinely encourage us to keep delivering the very best experience possible.
Thank you again for being part of the Reformly community, we’re so grateful to have you with us.
Warm regards,
The Reformly Team
Quick replays, quick followup and awesome customer service
Reply from Reformly2026-05-19
We’re thrilled to hear you had such a positive experience with our customer support team.
We’re grateful to have you as part of the Reformly community and look forward to continuing to support your wellness journey.
Warm regards,
The Reformly Team
We obviously should have researched more, we understood that the free reformly app would come with instructions, but it is simply a platform from which to buy monthly subscriptions. I suspect we paid over the odds for an old model which does not have a place to attach both bands or ankle bands. However, we have found an online set of exercises and have managed to work around the board. Would not pay £110 again, but are not returning it and will continue to use. Muted satisfaction
Reply from Reformly2026-05-19
Thank you for taking the time to share your honest feedback, we truly appreciate it.
We’re sorry to hear there was some confusion regarding the Reformly App and your board experience. We’d just like to clarify that the Reformly App does include free guided workouts and beginner-friendly instructions to help you get started with your board. We’ve already reached out to your email in the hopes of assisting you further with accessing this content, as we’d love for you to enjoy the full experience available to you.
We look forward to connecting with you via email and getting this all cleared up for you.
Warm regards,
The Reformly Team
Can't access free workouts that were included with purchase!
I have downloaded the app and registered on it but cannot access any of the free workouts that came with my purchase as the app is requiring me to select a free trial for subscription of premium.
I do not at this time want to subscribe for premium but I cannot go any further into the app without doing this!
So disappointed.
Reply from Reformly2026-05-18
Hi Michelle, we completely hear your frustration, and you absolutely should have access to the workouts included with your purchase without needing to subscribe to Premium. Please allow us to assist you directly, we’ve already reached out to you via email so we can get this sorted as quickly as possible for you.
The Reformly app shows alot of workouts, ideas you can pick up, and lovely recipes in Nutrition. Good value for money.
Reply from Reformly2026-05-12
Hi Annmarie,
Thank you so much for taking the time to leave such a lovely review.
We are absolutely delighted to hear that you are enjoying the variety of workouts, ideas, and nutrition recipes available inside the Reformly app. It is wonderful to know you are finding great value in the experience.
Your feedback truly means so much to our team, and we are so excited to continue supporting you on your wellness journey.
Thank you again for your support and kind words 🩷
Warm regards,
Reformly Customer Support
It was fun & easy to use at home🩷
There’s a bunch of moves that you can perform on this to target a variety of muscles!
Reply from Reformly2026-05-11
Hi there!
Thank you so much for your lovely review. We are so happy to hear that you are enjoying your Reformly experience and having fun using it from home 🩷
It is wonderful to hear that you are exploring the different movements and targeting a variety of muscles with the board. That versatility is exactly what we hoped to create for our customers.
We truly appreciate you taking the time to share your experience and support our brand. Wishing you so much continued success and enjoyment on your fitness journey.
Warm regards,
Reformly Customer Support
The communication with Reformly was excellent. Very helpful and consistent. I had some issues accessing the app and they replied to all my messages with helpful advice and I was able to resolve the issue.
Reply from Reformly2026-05-09
Hi Julienne,
Thank you so much for taking the time to share your experience with us. Your kind words truly mean a lot to our team.
I am so happy to hear that we were able to help you resolve the app access issues and support you throughout the process. We always want our customers to feel fully supported and confident as they begin their Reformly journey.
Thank you again for your patience, understanding, and lovely feedback. We are so excited for you to continue enjoying your workouts, and please know we are always here if you ever need anything.
Warm regards,
Reformly Customer Support
I had the wrong item sent to me and I contacted Team Reformly. Kudos to Marge, Kate , and Jeianna who were quick to respond to my queries and professionally handled my issue . I received my correct item , and though I have been unable to use it currently ( due to some home reno work), I am looking forward to using it soon. All thanks to Team Reformly who did such a great job !
Reply from Reformly2026-05-01
Hi Uma,
Thank you so much for your kind words, this truly means a lot to our team.
We are so happy to hear that everything was resolved smoothly and that you received the correct item. It was our pleasure to assist you, and your patience and understanding throughout the process are truly appreciated.
We are excited for you to start using your Reformly once everything settles at home. We are sure you are going to love it.
If you ever need anything along the way, we are always here for you.
Warm regards,
Reformly Customer Support
This company is offering their products at a discounted rate. While the board itself is of good quality, I felt like the free digital products you are receiving along with the product were misleading at first. When I ordered, the order included a 14 day kickstart program, a 60 day transformation program and 200+ guided workouts for free. When actually downloading the app, the free workouts disappeared after 7 days, either only a few available options left. This is not how I had interpreted it, so I reached out to the customer service. The customer service has been very helpful explaining how to access and what I could access with the products I had ordered. And even altered the website to be transparent for customers ordering afterwards. I can speak highly of my experience with their customer service team and would place another order with this company knowing they put their customers first!
Reply from Reformly2026-05-01
Hi Kim,
Thank you so much for sharing your feedback, and we are truly sorry for the confusion and experience you had. We completely understand how this situation could feel disappointing, and it is never our intention to cause any misunderstanding.
We have reached out to you directly via email to clarify everything in detail and to help make this right for you. Your experience really matters to us, and we would love the opportunity to turn this around and better support you on your Pilates journey.
Warm regards,
Reformly Customer Support
Great customer service when I had an issue, (app) and a timely response as well.
Perfectly satisfied with the product itself as well. Marge was very helpful.
Reply from Reformly2026-05-01
Hi Jamie,
Thank you so much for your kind words, this truly means a lot to us.
We are so happy to hear that you had a great experience with our customer support and that everything was resolved in a timely manner. It is also wonderful to know that you are enjoying the product itself.
Your support and feedback mean everything to us, and we are always here whenever you need any help along the way.
Warm regards,
Reformly Customer Support
I’m unable to access any workouts unless I pay for them.
Reply from Reformly2026-04-28
Hi Michele,
Thank you so much for sharing your feedback. We are really sorry to hear about your experience and understand how confusing it can feel when trying to access your workouts.
We have just sent you an email with step by step guidance to help you get fully set up and access your workouts without any issues. Please kindly check your inbox, as we would love to support you and make sure everything is working smoothly for you.
We truly appreciate your patience and would love the chance to turn your experience around.
Warm regards,
Reformly Customer Support
The website presents very well the products so I really liked that. Once I receive my reformly board and start using it, I will be able to comment more on its efficiency.
The celerity and kindness with which I was treated was amazing.
Thank you so much and I wish you great success
Reply from Reformly2026-04-24
Hi Rita,
Thank you so much for your kind and thoughtful words. It truly means a lot to us that you had such a positive experience with our website and customer support.
We are so excited for you to receive your Reformly board and begin your journey. We hope it brings you an enjoyable and empowering workout experience, and we cannot wait to hear your thoughts once you have had the chance to try it.
Wishing you all the best on your fitness journey and thank you again for your support.
Warm regards,
Reformly Customer Support
Bought for my partner and is very easy to use and motivated to continue through the app programs.
Reply from Reformly2026-04-21
Hi Simon,
Thank you so much for taking the time to share your feedback with us.
I am so glad to hear that your partner is enjoying the Reformly board and finding it simple and motivating to use through the app programs. That is exactly what we aim for, making workouts accessible, enjoyable, and easy to stay consistent with.
We truly appreciate your support and are so happy to have you both as part of the Reformly community.
Warm regards,
Reformly Customer Support
Ok I was a little bit skeptical about ordering this as I am not believing everything I see on Instagram. However, I cannot be happier with this product. I have MS, and I have been struggling with fatigue, which affects me being mobile and exercising which I desperately need. This has made it so easy for me to start the 20 minute videos I’m following is just what I need. The board fits under my couch so it’s not taking any space at all. And better yet, I take it to my boyfriend‘s house whenever I go to visit him it fits in my suitcase and allows me to not stop doing it. I also have to say they were extremely helpful in the purchase process as the courier left it in the communal area of my building and it was stolen, so they were very understanding of the situation and sent another one which arrived with no problem at all.
Reply from Reformly2026-04-17
Hi Bruna,
Thank you so much for sharing your experience with us. Your message truly means a lot.
We completely understand the initial hesitation, and we are so happy to hear that the board has exceeded your expectations. It is incredibly inspiring to know that it has helped you ease back into movement in a way that feels manageable and supportive, especially with everything you have been navigating. Being able to follow short workouts and stay consistent, even while traveling, is such a powerful step and we are so proud to be part of your journey.
We are also really glad we could support you during the delivery situation. It means a lot to know you felt cared for and supported throughout the process.
Thank you again for trusting us. We are cheering you on every step of the way and so excited for you to continue progressing at your own pace.
Warm regards,
Reformly Customer Support
I like that it is guided and even suitable for beginners. It is easy to follow and looking forward to seeing the results!
Reply from Reformly2026-04-17
Hi Yen,
Thank you so much for your kind words. We are so happy to hear that you are enjoying the guided workouts and that everything feels easy to follow, especially as a beginner.
It is wonderful to know you are feeling confident getting started and we are so excited for you to continue your journey and see your results unfold.
Warm regards,
Reformly Customer Support
I love the reformerly board. The delivery and the assembling were quick and easy. I love that it is quiet for exercising in the appartment and not dangerous for the small children if I leave it around. Very practical for small appartments and I do about 20 different exercises now on it, thanks to your videos on the instagram page. It id a very nice addition to my routine. Best regards, Nikolina
Reply from Reformly2026-04-17
Hi Nikolina,
Thank you so much for sharing your lovely experience with us. It truly means a lot to hear how much you are enjoying your Reformly board.
We are so happy that the delivery and assembly felt quick and easy for you, and that the board fits so well into your home and routine. It is wonderful to know that you feel comfortable using it in your apartment and around your little ones, and that our Instagram videos are helping you explore so many different exercises.
It sounds like you are making the most out of your workouts, and we are so glad to be a part of your fitness journey.
Warm regards,
Reformly Customer Support
Great value for what I paid. Easy to transport the reformer around and use at the house or out and about!
Reply from Reformly2026-04-17
Hi Ashley,
Thank you so much for your lovely feedback. We are so happy to hear that you are enjoying the value of your Reformly board and finding it easy to transport wherever you go.
It is wonderful to know that you can stay consistent with your workouts both at home and on the go. That flexibility is exactly what we hope to bring to your routine.
We are so glad to be part of your fitness journey and appreciate your support.
Warm regards,
Reformly Customer Support
I’m brand new setting mine up and learning what I need to know🙌I can tell you it felt like Christmas, I was so excited to get mine….. I would love to share more feedback as I get better and better at using it👏
Reply from Reformly2026-04-14
Hi Euie,
Thank you so much for sharing this, it truly made us smile.
We absolutely love hearing how excited you were when your Reformly board arrived, that “Christmas morning” feeling is exactly what we hope for. It’s such a special moment starting something new for yourself.
You’re at the beginning of a really beautiful journey, and it only gets better from here as you grow more confident and comfortable with your workouts.
We would love to hear more about your experience as you continue, so please do keep us updated along the way.
We’re always here cheering you on.
Warm regards,
Reformly Customer Support
I lost my account, after some time, they were able to retrieve my points not so much account which was understandable. Fixed other issues quickly. Friendly, very polite and accommodating while understanding my frustration. They are always there to help. Their workouts are fantastic and challenging.
Reply from Reformly2026-04-17
Hi Sandra,
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind and thoughtful words.
We understand how important it is to feel supported, especially when dealing with account concerns, and we are so glad our team was able to assist you and resolve things as smoothly as possible. It means a lot to know you felt heard and cared for throughout the process.
We are also so happy to hear that you are enjoying the workouts and finding them both fantastic and challenging. That is exactly what we aim for, and we love being part of your fitness journey.
Thank you again for your trust and support. We are always here for you whenever you need us.
Warm regards,
Reformly Customer Support
I have tried to return with NO response other than automated message. Says free workout in app but want to charge you and put card on the app. Don't want to put a card on app that was suppose to be free
Reply from Reformly2026-04-14
Hi Rosa,
Thank you so much for taking the time to share your experience, and I’m really sorry to hear how this has felt on your end. I completely understand your concerns, especially when it comes to returns and being asked for payment details when you were expecting free access.
I’ve checked on your case, and we did respond to your message on March 24. It looks like we were waiting for your reply so we could continue assisting you. I completely understand how easy it is to miss emails, so we would really appreciate it if you could kindly check your inbox or spam folder for our previous message.
In terms of the app, I want to reassure you that the onboarding process may ask for payment details, but this is only to activate the account and you are not required to continue with any paid subscription. You can still access the included free workouts without being charged.
We truly want to get this resolved for you and make this a smooth experience. Please reply to our previous email or let us know here once you’ve found it, and we’ll take care of everything for you.
Warm regards,
Reformly Customer Support
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