Reformly is on a mission to help women feel stronger, more confident, and in control of their health, starting right at home.We design smart, supportive home workout products that actually fit into busy lives, whether you’re returning to fitness, managing joint pain, or just getting started. Our flagship product, the Reformly Pilates Board, is part of a proven method that helps women build consistency, see results, and finally feel good in their bodies again.With short, guided routines, a motivating community, and everything you need delivered to your door, we take the pressure off and make progress feel possible. No matter your age or experience level.Thousands of women have joined Reformly to build a routine that sticks. Not with restrictive plans, but with realistic, feel-good movement.From premium, durable equipment to daily motivation through our app, we’re here to support your journey every step of the way. And with a Lifetime Warranty on all major products, we stand by your success for the long run.
Written by the business, not verified by us.
Is Reformly legit?
Reformly (reformly.com) has a 3.9 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Sports and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, User experience, App. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers had a great experience with this company. Many consumers find the product excellent and a fantastic way to start an at-home Pilates routine, with peers noticing physical improvements after consistent use. Customers often give high praise for the product's quality, ease of usability, and the supportive nature of the community and team.
However, some people mentioned encountering difficulties, such as problems accessing or progressing within the newly updated app. Additionally, a few others felt frustrated by being unable to access free workouts as part of their purchase, or by issues where support interactions did not fully resolve their concerns.
Auto-generated from all reviews of this business. For reference only.
I cancelled my subscription in October 2025 and they are still taking money from my account, I have been in touch with the Reformly team who have confirmed the cancellation yet another payment has still been taken from my account last week.
This has also been cancelled through Apple!
Reply from Reformly2026-03-22
Hi Debbie,
Thank you so much for sharing this, and we’re truly sorry to hear this is still happening . We completely understand how concerning it must be to see another charge after cancelling.
We’ve taken another careful look at your case, and we just want to gently clarify again that your subscription was originally set up through Apple. Because of this, all billing, cancellations, and any charges are fully managed on Apple’s side, and we unfortunately do not have the ability to stop or control these payments from our end.
Since you’ve mentioned that it has already been cancelled through Apple, the next best step would be to contact Apple Support directly so they can review your Apple ID billing history and investigate why the charge still went through. They also have the ability to process refunds where applicable.
You can reach Apple Support here: https://support.apple.com/
We truly want to help you get this resolved, and we’re here to support you however we can along the way. Please feel free to keep us updated, and we’ll do our best to assist further if needed.
Thank you again for your patience and for bringing this to our attention.
Warm regards,
Reformly Customer Support
I have been doing a Pilates class locally to me since September 2024 and was really enjoying it, I then started to see adverts for Reformly boards on Facebook so decided to get one. I got the board in July 2025 and right from the start the support offered by the community on the app and from the team has been amazing. When I have had an issue the team have worked hard to sort it out. The community on the app has helped me to stay consistent with the workouts which are great and there is a great variety to them as well. Really enjoying the experience, keep up the fantastic work
Reply from Reformly2026-03-23
Hi Kirsten,
Thank you so much for your lovely review, it truly means the world to us 💜
We are so happy to hear that you have been enjoying your Reformly journey and that the board, workouts, and community have been such a positive part of your routine. It is amazing that you have stayed consistent and found variety in the workouts, that is exactly what we love to hear ✨
Our team is always here to support you, so knowing that you felt helped and cared for really makes us smile. You are such a valued part of the Reformly community and we are so excited to continue supporting you every step of the way 💪
Thank you again for your kind words and encouragement. We are cheering you on always 💫
Warm regards,
Reformly Customer Support
I purchased a board and essentials kit…don't waste your money here.
I purchased a board and essentials kit bundle that also included a 60-day program, a 14-day program, 100+ workouts and access to a community. The board and kit were great, though grossly over priced. You can purchase the exact same board and an almost identical kit for $135 CAD VS the $319 CAD from here. I figured it was work it because of the programs, but that's all smoke and mirrors. If you actually want to access everything in the "free app" (and by everything I mean the 15 daily challenges and a community chat feed) you have to pay a membership fee. The 100+ workouts they say are included multiple times in the purchase process, are actually just a 7-day free trial. You have to pick a paid plan to get into the app at all, but you can cancel right away and pay nothing. After the 7 days you get access to 4 of the 15 challenges. When I confronted ted them about the false advertising they really don't care, they already have the money right?
So my advice.... buy from Amazon and get videos from YouTube. Or use their app for the free challenges (you don't have to buy from then to use the app), but please don't fall for their gimiky false advertising. The product is great, I will say that, but it's the same as all the other ones out there.
Reply from Reformly2026-03-23
Hi Stacy,
Thank you so much for taking the time to share your feedback with us. We are really sorry to hear about your experience and truly appreciate you being open about it 💜
We understand how important clarity and value are when making a purchase like this, and we are sorry if anything about the app access or included workouts felt unclear or disappointing. That is never the experience we want for you.
We have sent you a private message through our support channel so we can look into this further and assist you directly. We would really love the opportunity to make things right and ensure you are able to fully enjoy your Reformly experience.
Thank you again for your honesty, it truly helps us improve. We are here for you and happy to help every step of the way ✨
Warm regards,
Reformly Customer Support
Such lovely and speedy customer service. I had a problem with the app updating and I got a response to my email really quickly and really helpfully. I am new to the reformer board but so far have enjoyed the few routines I have done. Definitely a good addition to my workout at home options.
Reply from Reformly2026-03-21
Hi Emily,
Thank you so much for your kind words, this truly means a lot to us.
We’re so happy to hear that you had a positive experience with our support team and that you’re already enjoying your workouts on the reformer board. It’s wonderful to know it’s becoming a great addition to your home routine.
We’re so excited to have you on this journey with us, and we’re always here if you need anything along the way.
Warm regards,
Reformly Customer Support
Very good easy to use but can not find how to use digital product
Reply from Reformly2026-03-21
Hi Ju,
Thank you so much for your kind words, we’re so happy to hear you’re finding everything easy to use.
I’m sorry to hear you’ve had trouble accessing the digital product, and I completely understand how confusing that can feel.
To get everything set up properly, please start here:
https://quiz.reformly.com/onboarding
This step is important to sync your account and unlock your workouts in the app.
Once completed, simply log into the app using the same email and your workouts should appear.
If you need any help along the way, we’re always here for you.
Warm regards,
Reformly Customer Support
Love my reformly workouts. Wish I had more time on my own to do them at home.
Reply from Reformly2026-03-20
Hi Diane,
Thank you so much for your kind words. We are so happy to hear you are loving your Reformly workouts.
We completely understand how busy life can get and how hard it can be to find time for yourself. Even short sessions at home can make such a meaningful difference, and we are cheering you on every step of your journey.
We are so grateful to have you as part of the Reformly community and we are always here for you.
Warm regards,
Reformly Customer Support
I can't even figure out how to use board! Videos are hard to bring up. Waste of my money.
Reply from Reformly2026-03-20
Hi Julie,
Thank you for sharing your experience, and we’re really sorry to hear that you’ve had trouble getting started. We completely understand how discouraging it can feel when things aren’t clear or easy to use, especially when you’re excited to begin.
This is definitely not the experience we want for you, and we would really love the chance to guide you step by step so you can start enjoying your workouts with confidence.
A member of our team will be reaching out to you shortly to personally assist you and make sure everything is set up properly for you.
We truly appreciate your feedback and the opportunity to make this right.
Warm regards,
Reformly Customer Support
Company website says you get access to 100+ work outs. Not true. You get access the those work outs for a small amount of time. Then they disappear and a subscription is required. At a Weekly Rate.
I wish I had done more research before spending any money at all on this company's material.
I've moved on to an app that doesn't tell lies to get customers.
Reply from Reformly2026-03-20
Hi Tracy,
Thank you for taking the time to share your experience, and we’re really sorry to hear how this has left you feeling. We completely understand how frustrating and disappointing this must have been.
We want to clarify that with the Reformly Basic plan, you do retain access to a selection of workouts, including our core programs. However, we’re very sorry if this was not clearly communicated or if your experience did not reflect what you expected when making your purchase.
Your feedback is incredibly important to us, especially when it comes to clarity and transparency, and we will be sharing this with our team to help improve how we communicate this moving forward.
A member of our team will also be reaching out to you directly to better understand your experience and work towards a fair resolution.
Thank you again for your honest feedback.
Warm regards,
Reformly Customer Support
I understood when buying, I had access to free workouts for life. I opened workout once on the app , but I can not access any workouts now. So got 1 workout. The board is useless to me with out workouts. Sold a lie.
Reply from Reformly2026-03-20
Hi Catherine,
Thank you for sharing your experience, and we’re truly sorry to hear how this has felt for you. We completely understand how disappointing and confusing it must be to expect lifetime access and then not be able to view your workouts.
We want to reassure you that your Reformly Basic plan does include ongoing access to your workouts, and this is not the experience we want you to have. It sounds like there may be an issue with your account access or syncing, and we would really love the opportunity to make this right for you.
A member of our team will be reaching out to you shortly to take a closer look at your account and help restore your access as quickly as possible.
We truly appreciate you bringing this to our attention, and we’re here to support you every step of the way.
Warm regards,
Reformly Customer Support
I downloaded app and started at day 1. This was ok, but didn't get beyond day 2 for 2 days! And so with the rest. I find that I have to keep getting up to stop videos. Get myself on the equipment and then restart.
In essence, I feel there is not enough time to familiarise before actually doing the exercise.
Reply from Reformly2026-03-20
Hi Jan,
Thank you so much for sharing your experience with us. We truly appreciate your honest feedback.
We understand how important it is to feel comfortable and prepared before starting each exercise, and we’re sorry to hear that the pacing made it difficult for you to fully settle in. Your feedback about needing more time to get into position is incredibly valuable, and we will be sure to share this with our team as we continue improving the app experience.
In the meantime, a helpful tip is to pause the video briefly before each movement to get set up at your own pace, then continue when you’re ready. We want your workouts to feel smooth, enjoyable, and stress free.
We’re so grateful you’ve started your journey with us, and we’re here to support you every step of the way.
Warm regards,
Reformly Customer Support
Ordered my board on the 7/2/26. To date I’ve had to pay a customs fee of €40 to An Post as well as the price of the board and the tracking is saying ‘undeliverable’ in a completely different country. Absolutely terrible service. No contact from customer service about the issue or an offer of a refund. €179 euro for thin air. Purchase at your own peril.
Reply from Reformly2026-03-18
Hi Nuala, we’re really sorry to hear about this experience, that’s understandably frustrating.
Just to clarify, customs charges like the €40 fee you mentioned shouldn’t normally apply, and we sincerely apologize for the confusion around this. We’re currently looking into what may have caused this situation, along with the delivery issue showing in the wrong country.
We’ve reached out to you directly so we can sort this out for you as quickly as possible. Please check your messages! We’re here to help and make this right.
I bought a Reformly pilates board on 23/12/2025. Having tried the board, it is not as I expected and I believe it does not replicate reformer pilates. I have since requested a refund on 17th March under the 100 day money back guarantee: "achieve your dream body in 100 days, or we'll refund you in full".
After multiple emails between myself and Reformly, it was agreed to honour the 100 day money back guarantee providing I return the board. Whilst the company address is a UK PO box, the returns address is in the USA, which sending from the UK did incur a high cost. It does explain this on the refunds section of the website.
Once receiving the board, there were multiple emails again between myself and Reformly requesting the refund. Finally on 23rd April the funds arrived in my account.
Reformly did honour the 100 day money back guarantee, however this was a lengthy process involving many emails and a lot of time. Therefore bare this in mind if purchasing in the future.
Reply from Reformly2026-03-19
Hi Rebecca,
Thank you for taking the time to share your experience with us 💜
We are truly sorry to hear that the board did not meet your expectations. We completely understand how important it is to feel confident in your purchase, especially when starting your Pilates journey.
We would also like to sincerely apologize for any confusion surrounding our 100 day money back guarantee. This guarantee is designed to support customers who fully engage with the program and do not see results within the 100 day period. As outlined in our policy, returns for physical products require the item to be unused if requesting a standard return, which is why this option was provided to you.
We understand that this may not have been the experience you were hoping for, and we truly appreciate you bringing this to our attention. Your feedback is incredibly valuable and helps us continue to improve both our communication and customer experience.
If you have any further questions, please feel free to reach out. We are always here to help and support you 💜
Warm regards,
Reformly Customer Support
I love the workouts and my board! I’ve had a lot of issues with the app but they have great tech support.
Reply from Reformly2026-03-19
Hi Ed,
Thank you so much for sharing your experience with us 💜
We are so happy to hear that you are loving your workouts and your board, that truly means the world to us! At the same time, we’re really sorry to hear that you’ve experienced some issues with the app, and we truly appreciate your patience and understanding.
It means a lot that you recognized our support team, we are always here to help and make sure your experience keeps getting better.
If there is ever anything more we can assist you with, please don’t hesitate to reach out. We are so excited to continue supporting you on your fitness journey ✨
Warm regards,
Reformly Customer Support
I love the app experience and the community! Started from 65kg and down to 61kg today! I'm pumped!!!
Reply from Reformly2026-03-16
Hi KD,
Thank you so much for sharing this wonderful update. We absolutely love hearing about your progress.
Dropping from 65kg to 61kg is an amazing achievement and it is fantastic to know that you are enjoying the app experience and the Reformly community along the way. That kind of consistency and dedication is exactly what inspires others in the community as well.
We are so excited for you and cannot wait to see how far you continue to go on your fitness journey. Keep up the incredible work and enjoy every workout.
Warm regards,
Reformly Customer Support
I have been doing Pilates with the Reformly board for about 9/10 months now and I absolutely love it. The board is neat and easy to use and the App is full of great challenges. Its changed my home workouts for the beat. Im definitely more toned and have more energy. I can’t recommend it enough
Reply from Reformly2026-03-17
Hi Mary,
Thank you so much for your wonderful review and for being part of the Reformly community for the past 9 to 10 months. It truly means a lot to us to hear about your experience.
We are so happy to know that you are loving the Reformly board and enjoying the challenges in the app. Hearing that it has helped transform your home workouts, and that you are feeling more toned and energized, is exactly what we hope for every member of our community.
Thank you again for your kind words and recommendation. We are so excited to continue supporting you on your Pilates journey.
Warm regards,
Reformly Customer Support
Delivered quickly , equipment fantastically well packaged . Can't wait to get going
Reply from Reformly2026-03-16
Hi Linda,
Thank you so much for your lovely review. We are so happy to hear that your order arrived quickly and that everything was well packaged.
It is wonderful to know you are excited to get started. We hope you have an amazing time exploring the workouts and enjoying your Pilates sessions at home.
Thank you again for sharing your experience and for being part of the Reformly community.
Warm regards,
Reformly Customer Support
I had an issue with the mat being a little marked. Kyla from your customer service was fantastic throughout the conversations we had in seeking a resolution and her response was fast and efficient. My partner can now begin doing her Pilates from the comfort of home. Very happy in the after care service, sometimes that goes missing after a purchase.
Reply from Reformly2026-03-15
Hi Dar,
Thank you so much for taking the time to share your experience. We truly appreciate your kind words.
I am so happy to hear that Kyla was able to assist you quickly and help resolve the issue with the mat. Providing supportive and responsive customer care is very important to us, so it means a lot to hear that you felt well taken care of throughout the process.
It is also wonderful to know that your partner can now begin enjoying her Pilates workouts from the comfort of home. We hope she has an amazing experience with the workouts and enjoys every session.
Thank you again for your thoughtful feedback and for being part of the Reformly community.
Warm regards,
Reformly Customer Support
Tried to cancel my order before it was sent. They didn't respond. Then refused to give me a refund saying only a partial refund was available as the shipping cost is too much. Avoid this company. The board is awful and cheap as well.
Reply from Reformly2026-03-15
Hi Simone,
Thank you for taking the time to share your feedback. We are really sorry to hear that your experience did not meet your expectations.
We completely understand how frustrating it can feel when an order situation does not go as smoothly as hoped. Our team always aims to respond as quickly as possible and help find a fair resolution for our customers.
Your feedback is very important to us and we truly appreciate you bringing this to our attention. If there is anything further we can assist you with, please feel free to reach out to our support team and we would be happy to help.
Warm regards,
Reformly Customer Support
The board does not slide very well making it near impossible to use. The return process is costly and time consuming with no solution. I have 20 emails back and forth with the company and the best they offered was a 25% refund and 1 month "complimentary" subscription. However, after doing their steps to get the "complimentary" subscription, I was told they can't refund my money for it as it was paid for through Google Play. I am now down another $10.69 for a product I can't use. I highly recommend nobody purchase this product!
Reply from Reformly2026-03-13
Hi Jennifer,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your experience and I completely understand how disappointing this situation must feel.
We truly appreciate the time you have spent communicating with our team and we want you to know that your concerns are important to us. One of our team members has been reviewing your case carefully and will do their very best to resolve this for you and work toward a positive solution.
Could you please check your inbox again as our team has sent a follow up message with further assistance regarding your case? We are committed to helping and want to make sure we find the best possible outcome for you.
Thank you again for your patience and for bringing this to our attention. We genuinely appreciate the opportunity to assist you.
Warm regards,
Reformly Customer Support
I recently contacted Reformly regarding a return, and while the standard return process required the item to be sent back to their US warehouse, the international shipping cost from the UK made this very difficult.
I explained the situation to their support team, and Kyla took the time to review my case and work toward a fair solution. She was understanding of the circumstances and helped arrange resolution so that I didn’t have to go through the costly international return process.
I appreciate the time and effort taken to listen and find a compromise. Thank you to Kyla for handling the situation professionally and helping reach a reasonable resolution.
Reply from Reformly2026-03-13
Hi JG,
Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words.
We are really happy to hear that Kyla was able to assist you and help find a fair solution for your situation. Our team always aims to listen carefully and support our customers in the best way possible, so it means a lot to know that you felt heard and taken care of.
Your feedback is incredibly valuable to us, and we will be sure to share your lovely message with Kyla. I am sure it will make her day.
Thank you again for your support and for being part of the Reformly community. We are always here if you ever need anything.
Warm regards,
Reformly Customer Support
28pilates
Pilatesflo
smooche
Lhanel
Infinity Hoop
Gymproluxestore
Planet Fitness
Shapellx