One shoe is too small
One shoe is too small. I've never had this problem before. They are vastly overpriced for what they are. Buy another brand.
About OOFOS
Data updated- Website
- www.oofos.com
- Category
- Sports
- Location
- United States · Braintree
- Status
- Unclaimed
- Last 12 months
- 84 reviews
- Replies to negative
- 8% (11/136)
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Is OOFOS legit?
OOFOS (www.oofos.com) has a 2.3 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Sports and its reputation is poor. 52% of reviews are 1 star, a relatively high share; The business has replied to 8% of negative reviews; 84 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I ordered a pair of shoes on May 6 2026…
I ordered a pair of shoes on May 6 2026 and my credit card was charged on that day. I contacted customer service since I didn’t receive tracking information. After months of excuses about the status of my order I disputed the charge with my credit card because Ofoos would not issue a refund. They have the absolute worst customer service. No one answers the phone and they are slow to respond. Think twice before you order anything online from Oofos. I ordered Oofos Men’s Stride Black/white size 11 on 5/5/2026 and was charged $116.60 on that date. I never received tracking information and never received any update or other information. Customer service was terrible and I had to dispute the charge in order to get a refund.
Unsafe/ Poor Customer Service
I am very disappointed with both the quality of this product and my experience with customer service. I purchased a pair of OOFOS Lux sandals for over $100, and after less than a year of normal use, the strap between the toes suddenly broke while I was walking up a flight of stairs. This created a significant safety hazard, as I could have easily fallen and been seriously injured. I contacted customer service to explain what had happened and requested a replacement, as I believe footwear at this price point should last much longer than a year. Unfortunately, my request was denied. Instead, I was offered a 20% discount toward the purchase of another pair. I spoke with a manager in the hope that the situation would be reconsidered, but the only additional resolution offered was reward points added to my account. I expected OOFOS to stand behind the quality of its products, especially when a product failure created a potential safety risk. Offering a discount on another purchase instead of replacing a defective pair was disappointing and did not reflect the level of customer service I expected from a premium brand. I am sharing my experience so that other customers can make an informed decision before purchasing. While many people may have positive experiences with OOFOS, I encourage potential buyers to consider both the durability of the product and the company’s response if a product fails unexpectedly.
If there was an option to give 0 stars
If there was an option to give 0 stars, I would. The only reason this review has 1 star is because the system doesn’t allow zero. The customer service and return process have been extremely disappointing. Not only do you pay for shipping when placing the order, but if the product doesn’t fit, you are expected to pay the return shipping costs as well. Exchanging or returning an item is unnecessarily expensive and inconvenient. Many online retailers, including Temu and SHEIN, offer free shipping and much easier return processes, yet a premium footwear brand like OOFOS provides a far worse customer experience. The product itself may be fine, but customer service is part of the overall experience, and this experience was frustrating from start to finish. I won’t be purchasing from OOFOS again and cannot recommend buying directly from them unless you’re absolutely certain you will never need to exchange or return your order.
OOFOS - It's like walking on pillows!
Every year, we have to do a big trade show in Las Vegas. As I got older, I dreaded being on my feet all day ... until I discovered OOFOS! Now I can be on my feet for almost 10 hours and I feel like I'm walking on pillows. Ordering via their online store is simple and easy, you can earn loyalty points by completing prescribed actions. Don't hesitate to try them - your feet will thank you!
Zero customer service
Zero customer service. Interesting that their site works for purchases but not to respond to paying customers. It’s now been 7 business days and I still don’t have the shoes. Very frustrating experience. Horrible customer service.
Was wondering if there’s a warranty on…
Was wondering if there’s a warranty on this shoes
Men's OOCoozie Sport Mule
I have several pairs of OOFOS in various styles—shoes, sandals, thermal slippers, etc…I love em’ all! They've literally save my feet (I struggle with both heel and forefoot pain). I purchased these because I wanted a pair of “house shoes” for the summer, and the thermal ones were too hot for the climate. These are the best of both worlds. Same comfort but breathable for the season. The only thing I might comment on for improvement, would be the rear part of the slipper. I feel it’s so short in height and flimsy, that my heels just keep crushing it instead of it keeping my feet inside the shoe. I would say this goes for the Thermal version as well.
Customer service makes a warranty…
Customer service makes a warranty return virtually impossible. Strap broke on thong sandal two months into ownership. Filled out warranty slip, provided pictures and follow up information. They continue to ask if I’m still interested in completing the process. Follow up emails have been disregarded. Customer service appears to be outsourced and lacks responsiveness.
I have purchased multiple pairs of…
I have purchased multiple pairs of oofos slides and slip on shoes. I was pretty much wearing them all winter indoors as slippers and 95% of the time during the summer. Once you establish your actual size for the products, the comfort is fantastic. But that is the problem. Generally, you go a full size down in some products and others are your natural shoe size. However, the quality control seems to be lacking. I generally have to return an order at least 1-2 times before I get a pair that fits. I recently purchased a pair of OOmy Zen slip on shoes in the same size I've purchased in the past and they were huge. Unwearable. I contacted the company for an even exchange in a smaller size but was refused. They claimed it was a "final purchase" sale. I wasn't looking for my $ back, just a size down and was refused. They had to see that I was a multiple repeat customer as I explained, but they did not care. And it is easier to contact the White House than to talk to someone in person. Very disappointed. Terrible quality control and customer service. They've lost me as a customer. It's really too bad.
THE WORST CUSTOMER SERVICE EVER
THE WORST CUSTOMER SERVICE EVER! There is no way to exchange or return the products on the website (highly illegal!) and they never respond to emails. After searching for their local distributor, it was nearly impossible to find someone who could help me with my order. After about a month of insisting with several phone calls a day, I finally received my order. The box it came in looked like it had been dropped out of a plane, ran over by a delivery truck, and then dropped kicked by Erling Haaland across town to my doorstep. I do not recommend trying to purchase anything online from them ever again. Terrible experience.
I paid for 2-day shipping over a week…
I paid for 2-day shipping over a week ago. We leave on our trip and still haven't received my husband's sandals. I did expedited shipping, and we won't have them for our trip. I bought these sandals because of their great reviews and was hoping they would help us have a good vacation. Now it is too late for me to get another similar pair. I have had to check and check, but I didn't even get an email to let us know about the delay.
Very Disappointing Quality but Excellent Customer Service
I've had the Women's OOMega OOlala Luxe Sandal - Calypso for less than a month now. Worn only a few times. Thong broke off of sandal as I was walking! Poor quality. Of course they are final sale. Very disappointing. UPDATE: I sent an email to OOfos and AJ responded promptly. After sending photos of the sandals to them, AJ said that a new pair is on the way. I was not aware of the warranty on the shoes and am pleasantly surprised at the excellent customer service!
Bad customer service.
I live in Italy and ordered a pair of sliders from your Italian distributor in Milan from the oofos.it website. They were too small so I wanted to return them for a larger size. A pretty normal thing in the day of the life of a shoe distributor. But no! The website has no feature to do this. (Against EU laws). 3 emails never answered. 3 phone calls to the Milan office to finally get a shipping order for the return. I was also told that they would not do a simple exchange for a larger size but that I would have to repurchase them and that they would reimburse me once the smaller sized ones were returned. It's been a week and I'm still sitting here with the package waiting for the currier to come. I called this morning and it looks like they might have to send me a new shipping label but the person that does this wouldn't be in until tomorrow. I highly recommend you reevaluate your choice of partners in Italy because these guys are rubbish and are ruining your image. Returning a pair of shoes because they don't fit isn't rocket science.
Wore these trainers for 2 days and they…
Wore these trainers for 2 days and they have to be the worst uncomfortable trainers I have ever worn complete waste of 100 pounds
Return policy is not helpful
I have worn Oofos for years and love them, however, I tried to return some for my daughter, who I had convinced to order them, and thecompany has not been helpful. I even wrote the CEO and co-CEO and Founder. I have had no response. It is disappointing. I will not be recommending them to anyone else.
I ordered a pair of shoes from OOFOS on…
I ordered a pair of shoes from OOFOS on June 8. DHL marked the package as delivered on June 13 at 7:18 AM, but no delivery was made. We live in a gated community and have front door cameras showing no delivery occurred. I contacted customer service on June 14. They did not respond until June 16 and told me DHL had likely incorrectly marked the package as delivered before actual completion of delivery. Even though I explained that neighbors have had prior DHL delivery issues and I believed the package was lost, I was told I had to wait 2–4 more days before they would take any action. I followed up again once that waiting period had passed and have still not received a response. At this point, my concern is less about the shipping error and more about the lack of timely communication and resolution after reporting a missing package. I understand carriers make mistakes, but I expected more proactive support once the package was reported missing.
My experience with this company was…
My experience with this company was extremely disappointing from start to finish. I purchased a pair of sandals expecting the quality and comfort that the brand advertises, but the overall experience fell well below my expectations. The ordering process was straightforward, but problems started shortly after. Communication was slow, and getting answers to simple questions took much longer than it should have. When I reached out for assistance, I felt like I was receiving generic responses rather than genuine help. The product itself did not perform as expected. For a premium-priced item, I anticipated better durability and consistency. Instead, I was left feeling that the value simply wasn't there. What made the situation worse was the difficulty in resolving my concerns through customer service. As a customer, I don't expect perfection, but I do expect a company to stand behind its products and provide timely support when issues arise. Unfortunately, that was not my experience here. Based on the quality of service I received and the overall lack of satisfactory resolution, I would not purchase from this company again and cannot recommend it to others.
It's hard to believe this company…
It's hard to believe this company hasn't been shut down and sued. They are the most dangerous footware on the market. Good if you never leave the house in them. I simply walked out to get the mail and a slight variation in the lawn caused me to nearly break my ankle. I was in extreme pain for weeks. You can not wear these to the beach or on anything that isn't perfectly FLAT! OR THE SLIGHTEST BIT WET!! They have caused several painful slips and twisted ankle falls. They are a disaster. USELESS!! THEY NEED A WARNING!!! DO NOT WALK WITH THESE ON ANYTHING BUT A PERFECTLY FLAT DRY SERVICE AND DON'T ALLOW THEM TO GET WET AT ALL. NOT EVEN SAFE ON GRASS. I want to sue them! Safe your $
I used to LOVE Oofos-Not any more!
I used to LOVE Oofos. I own at least 50 pairs of them. I still wear them all the time. But what happened? Owners must be partying in Italy and left quality control up to the Chinese. New pairs I’ve ordered in last few years vary widely in size. Latest pair of clogs I ordered were vastly different I size. The left shoe fit and the right shoe was almost an entire size larger/both in width and length. I’m extremely disappointed as I love this brand. I was a loyal customer but I’ve had to return more pairs of shoes than I’ve kept. I’m crying.