Horrible customer experience! Impossible to return anything!
They purposely do not publish their return address and do not provide access to customers trying to return items via their online chat and phone system prompts, try it yourself before you order. They also failed to provide me with a return address when I asked for it via their online customer support system. So how is someone supposed to be able to return anything at all? I returned items to the return address on the package only to be told they can't receive them there, so I can not get a refund. In addition, they used stall tactics, like asking for photo's of items customers are unhappy with, likely to push the return past the 30 day return policy.. I'll write a follow-up reply if they provide the refund I requested.. 1/2/2019 Update...So Dresslily replied and confirmed my problem. THEY HAVE TO APPROVE ALL RETURNS WHILE AT THE SAME TIME THEY DO NOT PROVIDE A VALID RETURN SHIPPING ADDRESS FOR YOU TO RETURN THE ITEMS TO WHEN ASKED!..... 1/9/2019 update.... Happy to say I have received a full refund! Lots of work getting there but this Trustpilot review was clearly effective in getting that result. I'm glad I didn't have to resort to a credit card dispute. Added 1 star to the review for the refund, but document everything and post reviews to sites that influence Google ratings like Trustpilot...