Left me in the lurch and refused to take responsibility
I bought tickets to fly from SFO to LAX to catch a plane back to SIN on Christmas Day. Upon reaching the airport, the staff from Alaska Airways told me that the plane had been cancelled/redirected and asked me to contact my third party travel agent as they are unable to modify my booking due to the booking made by a third party. Moreover, they had informed all travel agents of the change. I then had to make a call to the Netherlands (which they hung up on me twice - I never managed to reach them despite spending more than SDG100 on the overseas call. I found out that the flight was taking off from San Jose instead. I took a taxi to San Jose to catch the flight in order not to miss my LAX connecting flight. I emailed cheap tickets.sg to seek some justice and some recompense for this mess on Christmas Day. The series of emails had only one answer : No, they didn’t get that email from Alaska. It isn’t their problem. The ticket (which could have been purchased some place else) wasn’t so cheap, there was no customer service when you most need it, and no amount of empathy. Nor help. Don’t waste your time on this website.