My interaction with the Dispute…
My interaction with the Dispute Department was not professionally acceptable. They did not address all my concerns. They actually told me to call Customer Service Department at EZPassNY to discuss my concerns. My debit number was fraudulently used to charge $700.00 to EZpassNY and I'm suppose to call them and ask them to fix it???? I had to go to my Bank Manager to get some answers, as every time I call the Dispute Department I was on hold for over 20 minutes. The Bank Manager was also on hold for over 20 minutes in his office, trying to reach the Dispute Department. There is something wrong there!! I still have not received any progress notice or resolution to my concerns.