Very poor customer service
I’m extremely disappointed with Peak Design’s customer service. My new Pro-Light Tripod arrived with a clear defect on one of the carbon-fibre legs. I emailed support immediately with photos, then sent two follow-up emails when I received no reply. Days later, I still have no acknowledgement at all - no confirmation, no update, nothing. For a product at this price point, the service should match the quality of the item. Instead, the complete lack of response has been genuinely shocking. The hardware might be excellent, but customer service this unresponsive seriously undermines the brand. Very disappointed and expected much better.