Ordered two sweaters at once
Ordered two sweaters at once. One sweater took about 3 weeks to be delivered. Not high quality, but as expected for this price. The other sweater never came. After first online chats with support of DressLily I was promised to receive an update later on about where my delivery was. 2 weeks later I went to the online support again to demand an update. I received the message 'the package could not be delivered'. I explained couriers can have trouble finding my home address, so they stated they re-send it. Very unsatisfactory I got an e-mail last week the package could not be re-send and that I could only get a partial refund (11USD of the original payment of twice that amount!). Send a response that I demand a full refund for this sweater that never got delivered in the first place.