Started out wrong but their making it right
Ordered a 3x hoodie from them on Black Friday and paid for expedited shipping which meant 3 to 5 days. I didn't get the garment until after Christmas because they said they were out of stock. When I did finally receive it, it reaked of diesel fumes, the material was so thin I could see through it, and the tag says 3x but it's more like a medium. When I asked for a refund they asked me for a bunch information they already have, that they couldn't find the item from my order(it's the only thing I've ever ordered from them), that they needed all the shipping info from the package (bs), they need "clear proof of defects pictures" before they can begin any kind return or refund. Return policy is just a lip service they put on the website. Do not give them a single penny of your hard earned money. Update 1/12/2019 The customer service team did reach out and have agreed to issue a full refund and even asked that I donate the garment to charity on their behalf. Thank you for hearing my plight and making it right for me.