Customer service need improvement
This is the first time I ordered eyeglasses through online. Initially I really impressed with the website and the whole process of ordering, it’s easy and breezy. But then I need to change something with my order and emailed them ... but no reply at all though the email is important regarding my order and I need my eyeglasses quite urgently. Come from e-commerce industry myself, I think urgent email should be replied within one day at least. Ideally within few working hours. And since they dont have hotline number, you just need to wait for the email reply... still waiting for the reply now...dont know whether they do read my emails or not...Please do make an improvement in your customer service, smartbuyglasses. Such a nice business module - need a nice customer service experience too.