Updated: Good Service and very understanding
So as far as ordering the item, it was fine and simple, nothing too crazy. They have different processing times for each item so I wouldn't reccomend paying for any express shipping, just so not worth it. The item I recieved WAS correct, and looked like decent quality material. Once I tried it on though, it was just a bit too small, which happens. I'm a larger woman, so I sometimes underestimate how small a size can be, it was more on me than on them My big issue is once it came to the return. They sent me different options, including a partial refund where you can still keep the item, but donate it, an exchange, a credit to my dresslily account, and a full refund to my payment method (which is what I chose). Even the return of the item wasn't terrible. If you live in the US, they give you a return shipping label, so the shipping it wasn't a hassle. But now, here's why I'm giving them one star. The item I purchased was 23.71 USD. I did pay for Express shipping, not knowing at the time that it wouldn't matter, so that's another 6.60 USD plus a 1.49 USD for tax for a total of 32 dollars. Even if they wouldn't refund the tax (understandable) or the shipping fee (a little less understandable but still fine) I should have recieved the full 23.71 I paid for the item, but these scammers are trying to give me back 17.72 USD and I am livid. UPDATE: Once I was able to speak with customer support, they were very helpful and understood my frustration. They refunded my only the 5.99 return fee, but also the tax and original shipping fee. At the end of the situation, they did handle themselves professionally, and they resolved my issue with very little delay.