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Deepak Ravindran

United Kingdom

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1 review

Flaxmaker

Beware - costly returns -

I ordered three Flaxmaker swimsuits (all size M) based on the fit and body shape shown in their product images, but none of them fit in a way that is even close to the mock‑ups and photos on the site. For fitted products like swimwear, accurate sizing guidance and realistic imagery are critical, yet the burden of fitment risk and the full cost of international return shipping is placed entirely on the customer. For my order (USD 127, shipped to the UK), Flaxmaker offered either USD 60 in store credit or USD 24 cash compensation if I kept the items, and otherwise required me to pay for tracked return shipping to China, which is a substantial additional cost. I have proposed a higher store‑credit amount and shared detailed side‑by‑side images showing what the product mock‑ups depict versus how the swimsuits actually fit on a normal, representative body shape, so other customers can see the difference for themselves. The designs are visually appealing and the materials are not cheap‑looking, but until the brand either improves its fit guidance and imagery or shares more of the fitment risk with customers, buying from Flaxmaker remains a high‑risk proposition for anyone who cares about getting a reliable fit from online swimwear. Once Flaxmaker responds to my proposal and we see how they handle this situation, I will update this review to reflect whether they turned a disappointing first experience into a positive long‑term relationship.

2026-07-08