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Katrina Abdullah

United Kingdom

1 Reviews
3 Reads
1 Useful

1 review

UMIDIGI

Would not recommend purchasing if you're in the UK

I feel compelled to let people know how bad their after sales/customer service is. I purchased 2 tablets via Amazon from UMDIGI. One constantly reboots and will not work. This started less than 3 months after purchase. Amazon advised I had to go through the brand as it is under warranty. I raised the issue in March, sent purchase receipts, videos of the issue and I'm still going through the same process. They acknowledge my issue, change the status to "waiting" then a week or so later I received an email to say "issues resolved". No other communication in between. Credit card does not cover the purchase as each tablet was just under £100. The second tablet is now doing the same and I don't have the will to go on with the same emails, it's tiring and a vicious circle of getting nowhere. If you want to use a reputable company I would not recommend these as if you have any problems you'll get absolutely nowhere. Feel like it's all a scam to get me past the warranty. 5 months of trying to get a repair or replacement and not once has anybody offered that.

2024-07-24Helpful 1