It took awhile, but I finally got my refund
I moved. When I changed my address, they managed to get my old street address paired with my new town on shipping. The tracking says one package was delivered, but not to any real address, so it can’t be found. The other package is lost and the USPS cannot find it. I called dress lily and they said I would get an email regarding refund or replacement in 24hr. Nothing. I called back and wanted to speak to someone and was told the “post-sale” problem dept “didn’t have a phone” and that there was no manager. Again left email, still no reply. I believe this company is bogus and committing fraud. In their response to this, they claim to be providing a refund. As of 2/7, not only so I NOT have a refund, they have denied the claim I made with PayPal to get my cash returned because the item tracking says it was delivered. Here’s the problem: DRESS LILY COMBINED TWO ADDRESSES to make a BOGUS one and NO ONE KNOWS WHERE THE PACKAGE ACTUALLY WENT!!! I have called Fedex and my post office twice, gone to the post office in person, and even caught my mail carrier outside my home to ask about the packages. They seem to have vanished. Now Dress Lily suggests I go to the house of a STRANGER and ask for my stuff!!! Do you think that might get me killed?!?! Standing by my initial review. Update 2/21/19: DressLily says they are giving me a refund. As of today, STILL NO REFUND HAS BEEN POSTED TO MY PAYPAL! The delivery companies are still baffled as to what could have happened to my packages. Update 2/28/19 - I HAVE RECEIVED MY REFUND!! Issued via PayPal today. Thank you.