making a loss which cancelled my order
first off it all begain with a 15% birthdy voucher sent to me and still yet to be used, i was going to use this to get the Fold 8 but found out later i could'nt use it on flagship phones and was given a £50 money off voucher, so i was like it's better then nothing, i used this towads getting the fold 8, i also got a voucher for a free case, i used 1 of my phones and watch to trade in, plus other discounts which brought the phone to say £1,120 or something, i placed the order for the phone and saw i had another email direct from Samsung for a £200 off voucher to use on the new foldv8. so i cancelled my previous order, i put throught another order with all the codes which was only 2, the extra £100 off with trade in and the £200 voucher sent to me plus the £50 voucher, rest was in trade in's. i put this throught and it price went down to £888 plus the free caee, nind i forgot about the free ear buds. but i said no let it go. then i get a email from samsung saying my order was cancelled , i got in touch with Samsung asking them why was it cancelled, the 1st agent didnt give me an answer and just said was my trade in phone fully paid for i said yes, then sent me something and lost connection and couldnt get her back, she edited my basket with the fold 8 in a different colour and added ear buds to it, oh she gave the code for free ear buds. then got cut off, so i went back again because i was unable to use any of the discount codes, so i knew it Samsung didnt want me to pay the price i did as it was too low and was not making a profit off me but a loss. i went back and said my discount code for the £200 doesnt wotk, she goes it was a one time generated code which has been used, i said it hasnt been used, the order was cancelled by you, so i should be able to use this code or get a new one again, i didnt cancel the order, you guys did, she said that cant be done as its been used in that order, and then i sked why my order eas cancelled, apparently i didnt pass there security checks, and that she couldnt tell me more, i comfroted her and said its because samsung was amking a loss and made up this security check so i would have to pay more for the phone. but all my codes was inline with there terms and cconditions. i was robbed out my birthday discount and the £200 discount and the free case.in all they cancelled the order because they were making a loss. pure and simple.so just make sure they dont do this to you. time to move companies.