This service is Horrible
This service has been absolutely terrible. We received the devices for our vehicles, but never received any meaningful support for installation or training on how to use the software. During our time as a customer, I went through three different account managers, none of whom were easy to reach. Communication was consistently difficult, and getting assistance when needed was nearly impossible. The biggest issue, however, has been trying to cancel the service. We canceled in March and were assured that our contract had been terminated. Yet my account continues to be charged every month. Each time I call, I receive a different explanation and am told that the current billing cycle will be the last one. I was initially told it could take one or two billing cycles for the cancellation to process, but it has now been three billing cycles with no resolution and no refund. At this point, the cancellation process has been far more frustrating than the service itself. I would not recommend this company to anyone. Frankly, Life360 has provided a better experience than this service ever did.