Verizon Connect

Reuben JenkinsUnited States · 1 review · Experienced 2026-08-05 · Posted 2026-08-06

Terrible communication with customer service

In December of 2024 I signing up for a 1 year contract for some dash cams and gps units that was to be around $1800 for the year and I was told that if I was to cancel early it would be like $550 early termination fee so after deciding to go ahead with the contract for the units I began to have second thoughts and when I tried to cancel the contract they canceled it and then told me that the termination fee was like $1600 which was not what I was originally told…. The only way to get out of that huge termination fee was to sign a new contract with them for the same thing so after thinking about it it made more sense to just sign the new 1 year contract and get some use of of the units…. It was around may of 2025 that they actually got this contract cleared up, (so that took 6 months) by the time the units finally got to me. We were already in our busy season and I didn’t have time to install them, so I just paid monthly bills per the contract, and this year in June after paying a extra bill beyond the on your contract, I contacted them for cancellation of continuing service since my one year contract was up. It is August and I am still dealing with a cancellation. They are terribly slow awful customer service terrible communication if I want an updated I have to initiate the conversation and I still don’t get answers. With my experience, I cannot recommend them. And all honesty I will try to get people to avoid Verizon connect like the plague!!!! Don’t use them!!

They don’t care about their customers

Christine answered my questions and…

Christine answered my questions and offered a few solutions to my issues. Was happy with service and the call

Sharp people

Christine was informed, polite, and very helpful

Verizon Connect is the worst service…

Verizon Connect is the worst service available for tracking your fleet and ELD service. I have personally managed fleets with Several different brands of GPS and telematics and I have to say that the customer service and response times of Verizon connect are the absolute worse in the industry. when something goes wrong and it will be prepared to spend countless hours on the phone explaining what went wrong, then also be prepared to have to repeat it to every customer service agent you speak to because they obviously do not have an organized CRM to keep track of their customers and their issues so every time u call them for the same issue even with a ticket number you should know you will have to explain the entire thing again and again. Every time you get a technician to come to you from them and do an install you have to make sure you take the time to inspect as they are never thorough and never complete the install, you will have to spend time to go out and install your own cameras via the software, if you do more than one install they are liable to mix match the trucks like just happened to us and u think a truck is running when is actually at the yard because they programmed them backwards. Every phone call is excruciatingly painful even when they call you.

Jason TaylorAustralia · 6 reviews · Experienced 2026-07-25 · Posted 2026-07-25

A complete waste of money with some of…

A complete waste of money with some of the worst customer service I have experienced. Being over charged for products that have already been paid for, incorrect dates on the contract, extended a contract without my consent..mshall I continue?

HornblendeUnited States · 1 review · Experienced 2026-07-24 · Posted 2026-07-24

PLEASE READ, DO NOT USE THIS SERVICE

Let me start by saying our company has over 50 trucks and we have been using this service for over 5 years at this point. Verizon Reveal is the worst company ive ever dealt with. Completely unresponsive customer service, highly convoluted customer support calls, absent account managers etc. That's just the beginning. Their hardware is absolute garbage; it constantly fails, not only making the service worthless, but causing massive electrical issues in the process (had a 1700 dollar repair bill, and many other smaller bills, from the damage caused by their cameras and they didn't cover a single dollar). The amount of accidents we have had in the company where the camera was entirely non-functional would shock you. Almost all 50 of our cameras have issues and no one at Verizon has done a thing to rectify the issues (been sending service requests for nearly a year for multiple units). And when you try to get a replacement unit, you'll be on the phone for over an hour talking to people, and after that process you'll still get nothing from them. This makes one think why didn't I cancel our service sooner? I tried for years. We submit a cancellation request for our service 5 months in advance of the renewal date (90 day notice is required, so I was well in advance of that), and our very talented account manager Josue was entirely unresponsive to any of our calls or emails for that 5 month period, until he finally responded telling us that we would owe 30k+ in cancellation fees because we didn't submit it in time (he waited until the day after our contract renewed to respond to us). After days of back and forth, he finally admitted he was negligent and submit our cancellation. Still processing so still not free from their grasp. Their website is subpar, constantly needing to reload and re-login as you're using it. Very limited functionality compared to every other gps tracking company (no AI detection, only now adding functions like livestreaming etc). Their cameras are bulky, heavy and cheaply built (concave sealing surface) so they constantly fall off the windshield no matter what type of adhesive you use. Go with any other brand, I can't speak low enough of this company. Hopefully my review will keep customers away from this truly awful company.

Customer service, billing, and your rep is horrendous

Customer service is horrendous. Or do you have a problem with the transmitters or you have a problem with your contract, or you have a problem with anything else, they just suck. They bought out their product from another company and shipped the customer service overseas to the Philippines. And they could give two shits about whether they help you. Cancellation policy is bullshit and they don’t cancel when they tell them to cancel. We refused the contract yet still held us as if we had a contract.

Hank MardisUnited States · 1 review · Experienced 2026-07-17 · Posted 2026-07-17

Worst customer service I've ever dealt…

Worst customer service I've ever dealt with. I have 6 truck with them and I'm getting ready to cancel them. They never do what they say. Had a phone call scheduled with them at 9:30 it's now 11:30 stillness call. Im done with them.

Extreamly unaccpetble customer representative

We have actively closed our account well over a month ago and still getting bills. Moreover, we have asked numerous time from our rep Jomar, to close our account out without no response from him, since he noted he had to discuss this with legal on 6/12/26. This response from Verizon and Jomar is completely unacceptable and unprofessional. The product might be decent, but the service is ..., that is right what service. That is the main reason we have left Verison Connect, due to the response from Jomar. This person should be fired for his incompetence and sleazy work in the background. I could go on but will end her for now, unless this does not get resolve next week, week of 7/20 - 7/24 7/27 still no update on our issue with Verizon connect. Verizon legal has had this in their court since 12 June 2026 without and response. I would find a new legal team, if something this simple takes this long. Now I understand why people are leaving Version; our customer support Joemar has a negative rating … and Version should be ashamed of his representation for Verizon Connect.

Terrible Customer Service- Avoid

I would give 0 stars if it were an option. We inherited this contract through the purchase of our business. While the GPS equipment generally functioned as expected, the service experience and cancellation process have been extremely poor. After going another route, we initiated cancellation and are now going on over 2 months with this process still unresolved. Our assigned representative, Shannon, has been consistently unresponsive, often taking 3+ weeks to reply to emails. Attempts to escalate by phone were unsuccessful, as we were repeatedly told management was unavailable via phone and that email was the only method of communication. Although a 48–72 hour response time is stated, it has not been met, ever. Communication delays of 3+ weeks have been standard, making timely resolution impossible. Even after receiving cancellation documentation, we still have not been provided complete instructions for returning equipment. Based on this experience, I would strongly caution other businesses considering services from Verizon Connect.

Great customer service and follow up!

Lawn SystemsUnited States · 1 review · Experienced 2026-04-17 · Posted 2026-06-17

ompany i work for has been…

The company i work for has been experiencing serious issues with the app. It will not save valuable information needed to process invoices and quotes. We have reached out many times and just get the run around. Maybe we don't qualify for good service due to the size of the company. Seems like we pay a good amount for this SERVICE. THIS HAS BEEN ONGOING FOR NONTHS NOW.

tip topUnited States · 1 review · Experienced 2026-06-08 · Posted 2026-06-10

Pritchie lampunauy

This department of Verizon is an absolute joke. I have honored my contract. I have put my 60 days notice in but pritchie lampuay from Verizon connect will not cancel the account. He told us ww would need to send the equipment back and he would cancel from there. Pritchie specifically said I will send a return label so the units can be returned. Its 2 months later and still no label. I try to call and pritchie either sends us to voice mail or it just rings. If I call another department looking for a mgr I am always sent back to pritchie. I cannot even cancel the payments to Verizon connect because its attached to my routing number. If you are a business owner please do not buy this system. Yes the system works great but the support after is next to none. As a Verizon phone customer I will not renew this year. This whole situation has left me no choice but to move on from this company. Im also taking my wife and kids with. I do not want to spend my money with a company who gets over on there customers.

Although I have lots to learn the…

Although I have lots to learn the tracking and mapping are easy and our Rep Sako Feeras is great and quick to respond.

This service is Horrible

This service has been absolutely terrible. We received the devices for our vehicles, but never received any meaningful support for installation or training on how to use the software. During our time as a customer, I went through three different account managers, none of whom were easy to reach. Communication was consistently difficult, and getting assistance when needed was nearly impossible. The biggest issue, however, has been trying to cancel the service. We canceled in March and were assured that our contract had been terminated. Yet my account continues to be charged every month. Each time I call, I receive a different explanation and am told that the current billing cycle will be the last one. I was initially told it could take one or two billing cycles for the cancellation to process, but it has now been three billing cycles with no resolution and no refund. At this point, the cancellation process has been far more frustrating than the service itself. I would not recommend this company to anyone. Frankly, Life360 has provided a better experience than this service ever did.

STAY AWAY FROM VERIZON CONNECT!

STAY AWAY FROM VERIZON CONNECT!! Awful customer service and tech support. We have various devices that don’t work and we can’t get in touch with our rep. We call and email our rep and never get a response. We call the 800 number and never get anywhere with them. It definitely seems intentional and that Verizon connect’s business plan is to extort money from small businesses. We have a part time employee that works on this most of her day every week day. When calling the 800 number, we are told a manager will call us back and they never do. We have email addresses of some other managers and they always have out of office auto replies. Our sales rep just flat out ignores us and responds once a month with some a promise of fixing problems on our account and none of it ever materializes. I guess at this point, we just need to break our contract. Very frustrating. Our issues have been ongoing for years at this point.

Sam is the best

Sam is the best! He always helps me in any situation

Kevin AmadorUnited States · 1 review · Experienced 2026-05-20 · Posted 2026-05-21

Terrible experience AVOID VERIZON CONNECT

Terrible experience. I purchased several cameras for a few school buses, AFTER A YEAR of fighting to get the right wires and cameras, I wasn't able to set up all the cameras purchased. They just kept sending the wrong stuff. I requested to cancel and get a refund. They will not refund, even after talking to several people. AVOID VERIZON CONNECT!! I switched to T-MOBILE and they are Wonderfull!

We have been without Distance Travel…

We have been without Distance Travel and Logs route and detail reports for 22 days. We have called we have sent emails, we have reported to BBB, we are always told you will get a call back in 24 hours, after 22 days of uncomplete reports, we have NEVER gotten a call back, the 2 that are suppose to be handling this will send out emails that are very uncaring. One had the guts to says we need to train our employees, our employees all have had over 10 years experience in ELD. I hope before people purchase a ELD system they will check it out. You will take to a call center in some country that you can not understand, and you will get a case number and no one ever calls you back.