Verizon Connect is guiding a connected world on the go by automating, enhancing and revolutionizing the way people, vehicles and things move through the world.
Written by the business, not verified by us.Verizon Connect (verizonconnect.com) has a 2.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 46% rate it 4 stars or higher while 50% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently state that their assigned account managers are exceptionally attentive, highly helpful, and very quick to respond to any questions or requests. Many people truly appreciate having a dedicated representative who guides them smoothly through account setup, manages tracking features, and resolves daily operational issues efficiently. However, some reviewers were not happy with long-term contract requirements, noting that inflexible agreements and hidden terms created significant frustration. Others also experienced recurring problems with hardware failures, non-functional tracking units, delayed replacements, and difficulties reaching general technical support for timely assistance.
Auto-generated from all reviews of this business. For reference only.Carlos is great to work with. He is able to assist me quickly. He is very attentive to our needs. He comes up with solutions that help not just me but the entire company.
Joseph, We're happy to hear that the support provided was beneficial. It's great to know that the solutions offered met your and your company's needs effectively. Thank you!
Working with Sam Dowdy has been very helpful for our company. He is quick to respond and has a lot of patience for my questions!
Michelle, We're happy to hear that our team has been so helpful to your company. We appreciate you mentioning their responsiveness and patience. Thank you for your feedback!
Signed up for service they make you do a long-term contract and the service is crap. Do not sign up for this service. This is the worst ELD service. I’ve tried out of 10 different ones. Customer service is very poor and to cancel. The contract is took in four months now do not sign up for this service.
Hershell, We appreciate you sharing your experience. We're sorry to hear that you're not satisfied with our service and that you've had a poor experience with our customer support. We value your business and apologize for the inconvenience this has caused.
Adrian Rodriguez is willing to discuss any problems a customer may be having with their account, as well as trying to see what can be done in order to keep a client. He is easy to reach when there is an issue whether it be with a phone call or email.
We appreciate you sharing your feedback! It's great to know that you found assistance readily available and helpful. We value your business and are glad the support met your needs.
Benjamin is such a great person to work with, he answers emails, Phone calls and makes the process easier and faster for his clients!! Definitely 5 stars !!!
We are happy to hear that you've had a great experience. We appreciate you taking the time to leave us this wonderful feedback!
Verizon Connect Reveal is a nightmare. Customer service only takes messages for your account rep, who never returns calls or emails. It feels intentional. I tried to cancel before my contract renewed but couldn’t reach anyone until I filed a BBB complaint — by then, they said it had already renewed and I was stuck. Almost a year later, I’m in the same situation again. All I want is a call back so I can cancel my final contract. I’d even pay the fee — I just want to be done. This company avoids customers and traps them in contracts. Stay away.
Daylin, We appreciate you sharing your experience. We're sorry to hear about the difficulties you've faced with communication and the renewal process. We aim to provide better support. If you would like to discuss it further, you can contact us at [email protected] so we can assist you.
communication and helping with information. Adrian is in the process of ordering a new unit. Although it is taking some time, the process is coming along.
Litzi, We appreciate you sharing your feedback. We're happy to hear that your rep is communicating well and the process is moving along.
There are many issues to manage 2 companies and over 60 gps and millions of dollars worth of assets and my boss said besides you no in this company is more important and has more authority than me. If anything goes wrong I will be looking at you. That being said I rely on my current rep to cover and have insight to help me in this job. I can now say it has been a passing of time called EXPERIENCE! AJOB WELL DONE AND TIME WELL SPENT!! My Rep has always been there and helped me.
Stephen, We appreciate your feedback and are so glad to hear that our team member has consistently supported you. It's great to know their insights and assistance have been valuable in managing your responsibilities. Thank you!
My account Manager Dave Wilson was wonderful to work with. Dave went the extra mile to fulfill my needs and requests which now days does not happen with most people. He is an honest and conscientious individual that I very much appreciated working with. I would highly recommend his as someone you would enjoy working with.
We're happy to hear that you had a wonderful experience. We appreciate you mentioning the dedication to your needs and requests. Thank you for your positive feedback and recommendation!
We needed to send ELD logs to an inspector and had never done that before, Carlos sent them for us immediately and then scheduled a training session to show us how to do it in the future.
Jeff, We're happy to hear that Carlos was able to assist you easily and schedule a training as well. Thank you for your positive feedback; we greatly appreciate it!
This company may appear reliable at first, but the moment you need technician support for their camera system, everything falls apart. As a business owner, my time and money are valuable, and this service has done nothing but waste both. The communication is extremely poor, the technical support is ineffective, and there is no real resolution offered—yet they continue charging full price even when they can clearly see the equipment is not functioning. A service is only as good as the support behind it, and in this case, the support is nonexistent. When the equipment malfunctions or fails, you are left on your own. No accountability, no urgency, and no meaningful assistance. A company that cannot stand behind its own product is not a company worth investing in. I strongly encourage consumers and business owners to choose a provider that values their customers, fixes issues promptly, and respects the time and resources of the people who pay for their service. There are better companies out there—ones that actually support their equipment and don’t leave you stuck in an endless loop of excuses and charges. Save yourself the frustration. This camera service has been the worst experience I’ve encountered, and I would never recommend it to anyone.
Kelli, We appreciate you bringing this to our attention. We're sorry to hear about the issues you've experienced with our technician support and the lack of resolution. Your feedback regarding the communication, support, and billing is concerning. We are taking your comments seriously as we work to improve our services.
TERRIBLE customer service, DO NOT USE THEM! You get a new account manager every month who does not answer their phone or email. It takes them more than 24 hours to respond. The equipment stopped working. I tried to get them to send someone out to check on the units. After getting passed along in their vortex of call centers they asked me to figure out what was wrong with each unit. I have a business to run and I'm not a technician. As a paid service they should provide good customer support and maintain their product. You will wait on hold for hours, never speak to the same person twice, never get a call or email back. Do not use them
Shaun, We appreciate you bringing this to our attention. We're sorry to hear about the difficulties you experienced with our customer service and equipment maintenance. The issues you described regarding response times and support are not what we aim for. We'll review your feedback to improve our service.
The only thing this Company messed it up this time with us, is the Contract, they are saying is 36 months, and renews automaticaly, we understood it was month to month... also if the GPS trackers is low battery, we report it and they send us a new one 1-2 weeks, that means the equipment has to be on it's own without protection on it.., we highly reccomend OneStepGps, a lot cheaper, no contract, on Power Assest battery last for about 1 year, if the battery is low we can replace it ourselves inmediately.. so watch out and make your desicions.
Juan, We appreciate your feedback and regret the contract misunderstanding. We are sorry about the delays you experienced with the GPS trackers as well. Thank you for taking the time to tell us about these issues. Your comments will help us improve our services.
Our experience with Verizon Connect has been negative due to repeated billing discrepancies, unclear account records, and a continued lack of transparency throughout an extended service dispute. We submitted multiple written requests for clarification and cancellation, yet we continued receiving charges that did not align with previously provided account information or our clearly stated intent to discontinue services. Portions of the billing history also appeared inconsistent with earlier documentation, which created serious concerns about accuracy, reliability, and proper record keeping. Throughout this process, Verizon Connect did not provide timely or substantive responses to our questions. Communication was frequently delayed or incomplete, and responsibility for resolving discrepancies was redirected back to us rather than addressed internally. Requests for escalation and written clarification were acknowledged but not meaningfully resolved, which significantly undermined our confidence in their billing and account management practices and left important concerns unanswered. Based on our experience, Verizon Connect did not demonstrate transparency, consistency, or good-faith effort in resolving documented issues. As a business customer, we expect accurate billing, honest communication, and accountable support, and those expectations were not met. We would not recommend Verizon Connect to other organizations seeking dependable service or responsible account management.
Rance, We appreciate your feedback and regret to hear about the billing discrepancies and lack of transparency you experienced. Thank you for taking the time to let us know. It is important to us that our customers have a positive experience and we apologize that you haven't received the resolution you need.
I have asked for three months in a row to have my camera sent back. We have never used them, but all of my emails are completely ignored and I am being charged almost $250 every single month.
Laurie, We apologize for the difficulties you've experienced and the lack of response to your emails. We sent your information to your account rep and they should have reached out. Thank you for being a valued customer and taking the time to express your concerns.
Verizon Connect has been the single worst vendor experience our company has ever dealt with. For almost a full year, our business faced repeated overbilling, non-functional tracking units, missing data, and months of unanswered support requests. Our assigned “account manager” was unreachable for nearly nine months. When service failed or devices stopped reporting, we were given no guidance, no escalation path, and no resolution. Even worse, when Verizon Connect reactivated our account after one of their shutoffs, all historical tracking data was erased without warning — including the days their system was down. This data is crucial for any fleet-based business. Billing has been an ongoing nightmare. We are contracted at a clear rate, yet invoices continue to arrive triple the contracted amount, and instead of correcting the invoice, Verizon Connect forces credits onto the account to hide the discrepancy. They refuse to simply issue a correct bill. Every attempt to resolve issues results in circular explanations, shifting blame, and no action. We were never provided a consistent point of contact, despite asking repeatedly. If you’re a small business, please read the reviews before choosing Verizon Connect. We wish we had. The experience has been exhausting, expensive, and disruptive to our operations.
We appreciate you bringing these issues to our attention. We regret to hear about the overbilling, tracking issues, data loss, and lack of support you experienced. It's important to us that our customers have a positive experience and we apologize that you haven't received that. If you would like to reach out, you can contact us at [email protected].
I have used GPS systems for 20 years. I switched to Verizon connect to get a better deal on my phone lines, but unfortunately it was not worth it. Their GPS product fails and they have me reset it, but the data is gone. It would work after I reset it until it stopped. I had a fleet of 15 with them and have moved on from them. Everything has been working fine with the other company for the last 9 months now.
Ricky, We appreciate you sharing your experience. We regret that our GPS product and its reliability did not meet your expectations. We apologize for the inconvenience this has caused.
a good product that does what it claims it can do for a good price
Bill, We're happy to hear that our product meets your expectations. Thank you for your positive feedback. We appreciate you taking the time to let us know.
Dump trailer was stolen. Called the company to see if it could be located. They couldn't. I have another trailer with their tracker which still keeps the location at my home dispute the fact the trailer was with me all day. There's no real time tracking. I knew I had to file a police report which I did. The representative tells me when I call back to have a attorney call. I was confused. Definitely canceling services. The system they have is terrible. Waste of money and the representative appeared to not have the proper knowledge
We're very sorry to hear about the theft and the issues you experienced with the tracking and support. We appreciate you bringing this to our attention. Thank you for taking the time to leave your feedback.
Absolutely horrible. The people who install it did it wrong. Ended up shutting my whole truck down fried the truck system.Had to be towed and fixed at my expense. Then I have been trying for three months to get them to come out and reinstall it properly. Still haven’t, but yet want to charge me for the three months that I haven’t been able to use it. No one wants to reply to emails and when you call they want to leave you on hold and give you a run around that someone will get back to you. If I could give negative stars I would.
Ashley, We're very sorry to hear about the issues you've experienced with the installation. We greatly apologize for the inconvenience. Thank you for taking the time to bring this to our attention. We have sent your review to management for further review.
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