Verizon Connect is guiding a connected world on the go by automating, enhancing and revolutionizing the way people, vehicles and things move through the world.
Written by the business, not verified by us.Verizon Connect (verizonconnect.com) has a 2.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 46% rate it 4 stars or higher while 50% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently state that their assigned account managers are exceptionally attentive, highly helpful, and very quick to respond to any questions or requests. Many people truly appreciate having a dedicated representative who guides them smoothly through account setup, manages tracking features, and resolves daily operational issues efficiently. However, some reviewers were not happy with long-term contract requirements, noting that inflexible agreements and hidden terms created significant frustration. Others also experienced recurring problems with hardware failures, non-functional tracking units, delayed replacements, and difficulties reaching general technical support for timely assistance.
Auto-generated from all reviews of this business. For reference only.The customer service that Jessica Wingenroth provides is the best! Always happy and friendly.
Tony, We are happy to hear that you had such a positive experience. We appreciate you taking the time to leave us this great feedback!
If there was option for negative reviews I would leave one. Customer service is terrible. No one helps and make you wait for hours or even days. Absolutely unacceptable. They came to install and left without any instruction. There is nothing online. No directions in the packaging (that I had to pull out of the garbage). They leave you in the dark like your supposed to know how to use everything
Shay, Thank you for taking the time to post your feedback. We regret that your experience was unsatisfactory. We apologize for the poor customer service and the lack of installation guidance. If you would like to discuss it further, you can contact us at [email protected] so we can assist you and provide training materials and options as well.
Timely. Addressed needs. Answered questions. Responded quickly
Kent, We're happy to hear that our team provided timely and helpful support! We appreciate your feedback and thank you for taking the time to let us know.
Great customer service
Denise, Thank you for taking the time to share your positive experience with us.
Alex Swenson was our account rep for the past couple of years and couldn’t ask for a better experience. Today, I found out he’s no longer our rep, yet he still answered my phone call and was able to resolve the issue quickly. Highly recommend!
Tyler, We appreciate you sharing your positive experience. We're so glad to hear that your issue was resolved quickly, even after the change.
Lucas was friendly, knowledgable and provided some added value to our call.
Hi Rene, Thank you for taking the time to share your positive experience with us. We’re happy to hear the feedback.
We was promised a start of the art tracker with AI Cameras which would give true instant access video access to our fleet. On a fleet of 12 vehicles I’ve only ever had 10 working correctly on the best day and half on the worst. We have just been involved in a major accident and the cameras have not been working and on request told hadn’t been active for 4 months and only been fitted 6 month and told tough it’s a me problem. Save your money and avoid these cowboys
Craig, Thank you for taking the time to share your feedback about the devices not working properly. We apologize the inconveniences and that you had a negative experience. If you would like to discuss it further, you can contact us at [email protected].
Erwin is always prompt to help and solve the questions and issues. Very professional and always attentive and courteous. The best!
Hi Mauricio, Thank you for taking the time to share your positive experience with us. We’re happy to hear that you are satisfied with your account rep and the support received.
My service rep Vanessa Means has been too amazing work with. She follows the account with the techs and keeps up to date on any issues. She never fails to return calls or get the answers I need.
Hi Denisa, Thank you for taking the time to share your positive experience with us. We’re happy to hear that you are satisfied with your account rep and the support received.
Hi Frank, Thank you for taking the time to share your feedback with us. We’re happy to hear that you are satisfied with your account rep and their support.
Vanessa, is the best
Hi Alicia, Thank you for taking the time to share your feedback. We’re happy to hear that you are satisfied with your account rep and the support received.
Anthony helped explain everything I needed understanding on!
Hi Taylor, Thank you for taking the time to share your positive experience with us. We’re happy to hear that you are satisfied with the support received.
Great response
Alex, Thank you for taking the time to post your positive experience with us.
Lucas, our business representative, is knowledgeable, helpful, and all around a good person to work with. Every time we email, call or text him he is quick to respond and/or inform me when he will be able to get back to us to handle any issue we have. I would recommend Lucas to everyone; very happy he is our account representative and hope he remains ours.
Hi Joshua, Thank you for taking the time to share your positive experience with us. We’re happy to hear that you are satisfied with your account rep and the support received.
You sign up to a contract then when your trackers everytime you need them are not being accurate you have to ring them. After a a year and a half of trackers always not working they offer replacements for another team to ring and question why. Then you say we want to cancel our trackers as they always dont work and they say you need to pay full 3year payment to cancel so you would be better staying with there poor service rather than cancel and get nothing. Stay clear these are crooks!
Hi Daniel, Thank you for taking the time to share your feedback about your trackers not working and the support you have received so far. We apologize that you had a negative experience. If you would like to discuss it further, you can contact us at [email protected].
unreliable, the app never works, when you call you get someone who can not speak english and will just keep hanging up. They then charged me a massive cancellation fee when I did not cancel and would not return my call for explanation. Verizon made a HUGE mistake in teaming up with the subcontractor for "connect" gps
Hi Tyson, Thank you for taking the time to share your feedback about the support and cancellation error. We apologize that you had a negative experience. If you would like to discuss it further, you can contact us at [email protected] so we can assist you.
I’m writing to express my disappointment and concern regarding the lack of transparency in your contract terms, particularly around annual renewals and cancellation policies. We’ve been using Verizon Connect for two years to support our GPS tracking needs. While the service was generally adequate—though somewhat expensive—at no point during the sales process were we clearly informed that the agreement was a non-cancellable annual contract. This critical detail was apparently buried in a lengthy, 25-page agreement, rather than clearly communicated upfront. The nature of GPS devices in service vehicles is such that they are typically “set and forget” unless there’s an issue, so we weren’t actively reviewing contract terms or service dates. We recently decided to cancel simply because we no longer need the service. Unfortunately, we apparently missed the automatic renewal window by just one month and were surprised to learn that we are now being asked to pay over $2,000 to terminate the contract early. As a long-time Verizon customer—with over 25 years of loyalty and nearly $1,000 per month spent on wireless services—this experience is deeply disappointing. The rigid enforcement of these terms with no consideration of customer history or good faith is frustrating and feels out of step with the service we’ve come to expect from Verizon.
Hi Jamie, Thank you for taking the time to share your feedback regarding the contract and cancellation process. We do value your business and apologize that you had a negative experience. If you would like to discuss it further, please contact us at [email protected] so we can work to find a resolution.
I have their devices to track my rental fleet and to say they are unreliable would be an understatement. I have units that havent responded for months. Its always a hassle calling tech support, resetting units, swapping out bad units etc. NOTE: In the fine print of the contract, once your yearly contract is up it automatically renews you into another contract. I am now stuck with buying out my contract for nearly $800 because I am simply fed up dealing with their unreliable devices. Its a lose lose situation dealing with Verizon Connect. Save your time, money and aggravation by staying away from them
Hi Joel, thank you for taking the time to share your feedback about the equipment and contract renewal. We apologize that you had a negative experience. If you would like to discuss it further, you can contact us at [email protected] so we can assist you.
I have cancelled 10 months ago and I am still getting billed. They say that the subscription automatically renews but they give no notification of renewal
Hi Kevin, Thank you for taking the time to share your feedback about your account and the billing status. We apologize that you had a negative experience. We have reached out to the account manager but in the meantime, if you would like to discuss it further, you may contact us at [email protected].
The absolute worst customer service. Even your own company reps do not respond in a timely manner if at all. I have been trying to get an issue resolved for months and it always just goes back to square one because everytime a rep follows up it's someone new and you have to start all over again. Currently I have been communicating with my reps supervisor but even that has not yet proven successful because of availability and passing information along that new people don't seem to understand. It is an absolute nightmare.
Thank you for bringing this to our attention and taking the time to share your feedback about customer support. We apologize that you had a negative experience, with multiple contacts as well. If you would like to discuss it further, contact us at [email protected] so we can assist you and help find a resolution.
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