Verizon Connect is guiding a connected world on the go by automating, enhancing and revolutionizing the way people, vehicles and things move through the world.
Written by the business, not verified by us.
Is Verizon Connect legit?
Verizon Connect (verizonconnect.com) has a 2.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 46% rate it 4 stars or higher while 50% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently state that their assigned account managers are exceptionally attentive, highly helpful, and very quick to respond to any questions or requests. Many people truly appreciate having a dedicated representative who guides them smoothly through account setup, manages tracking features, and resolves daily operational issues efficiently.
However, some reviewers were not happy with long-term contract requirements, noting that inflexible agreements and hidden terms created significant frustration. Others also experienced recurring problems with hardware failures, non-functional tracking units, delayed replacements, and difficulties reaching general technical support for timely assistance.
Auto-generated from all reviews of this business. For reference only.
WARNING: Unreliable Service and Predatory 3-Year Contract
My experience with Verizon Connect was deeply unsatisfactory, spanning a painful, forced three-year contract that proved to be a complete waste of money.
The core service itself was highly unreliable. The primary feature I needed—the ability to reliably check the history of my vehicle's movements—was consistently non-functional or impossible to access. The system failed to provide basic, expected functionality, rendering the entire tracking service useless for its intended purpose.
The most frustrating aspect of this experience was the contract length and the company's rigid enforcement. Despite the service being completely unreliable and non-functional from my perspective, I was essentially forced to stay and pay for three painful years. Paying for a broken service for such an extended period is unacceptable, and prospective customers should be extremely wary of this lengthy commitment.
I strongly advise against signing up for Verizon Connect. The product does not deliver on its promises, and the multi-year contract locks you into paying for a service that is, in my experience, totally worthless.
Thanks for your response, I tried several times to get the situation solved according my discomfort but my complaint was discarded and marked as "solved". Not anymore, thank you
Reply from Verizon Connect2025-10-28
We appreciate you taking the time to share your experience. We regret to hear about the issues you faced with our services regarding vehicle tracking and the contract commitment. We aim to provide reliable solutions, and we're sorry that we did not meet your expectations. Please reach out if you need further assistance via [email protected].
Verizon connect sales people are liars and scam artists. They offer things over the phone just to get you to the docusign portion. Once you sign, the scam begins. You cant install their products, no USA customer service. Very poor English skills for customer service. David Reyes in sales is a liar and a cheat. Don't know how he sleeps at night. I finally had to stop payment with my bank and report them to the PA attorney generals office to get a resolution. They refused to refund the months of payments they stole while providing no service.
Reply from Verizon Connect2025-10-16
William,
Thank you for taking the time to share your feedback. We apologize that you had a negative experience in various areas. If you would like to discuss it further, you can contact us at [email protected] so we can assist you.
Easy process ordering new equipment and Alan is easy to deal with. Great customer service
Reply from Verizon Connect2025-10-16
James,
We're happy to hear that ordering was easy and that you found our service helpful. We appreciate your positive feedback and thank you for taking the time to share it with us!
Even after following the instructions on how to terminate the policy at the end of term to avoid termination fees, connect did not terminate the policy and renewed it. Now they want 600 to terminate. never get started with this company.
Reply from Verizon Connect2025-10-08
Hyder,
Thank you for taking the time to share your feedback. We apologize that you had a negative experience with termination. We appreciate you bringing this to our attention.
David really helpful and offered to be available via phone tomorrow when the vendor comes to review the equipment and offered to help connect.
David went the extra mile to assist.
Thank you,
John
Reply from Verizon Connect2025-09-30
John,
We're happy to hear that you are pleased with the service provided and we appreciate your positive feedback. Thanks for taking the time to let us know.
Mark Roguel is the best!
My experience with Mark over the past few years has been incredible. He is without a doubt one of, if not the best customer service representatives I have had the please of working with in my professional career.
Mark excels at listening to customer needs, providing for their needs and following up to make sure they are satisfied.
Reply from Verizon Connect2025-09-30
John,
We're happy to hear about your incredible experiences. It's wonderful to know that the support provided met your needs and that you were satisfied with the follow-up. We appreciate your positive feedback!
Alex is great at explaining the system and how each aspect works within the program. He is patient and completely accessible so if I have any questions, it's never an issue. Also, the ability to check in with him for updates and training is appreciated and very helpful.
Reply from Verizon Connect2025-09-30
Keith,
We're happy to hear that the explanations were helpful and that ongoing support is beneficial. We appreciate you taking the time to share your positive experience with us.
We use the reveal tracker system every day at our company. We like the replay that is available and all of the other features that are included. I enjoy working with one person who knows what we are looking for and not having to explain myself over many different times. Carlos is fantastic and appreciated.
Reply from Verizon Connect2025-09-30
Sara,
We're happy to hear that you are finding value in our product. It's great to know that having a consistent point of contact has been beneficial for you. We appreciate your feedback.
I really appreciate having a direct point of contact that I can call or email with questions or needs. When I first started with Verizon Connect, it was difficult to find support that I could easily communicate with. Once Carlos was assigned to my account, it has been a great change and my problems have been resolved quickly and efficiently.
Reply from Verizon Connect2025-09-30
Rhonda,
We're happy to hear that you've had a better support experience. It's great to know that having a dedicated contact has made a positive impact, and your issues are resolved quickly. We appreciate your feedback.
Amy,
Thank you for taking the time to share your feedback. We apologize that you had a negative experience. If you would like to discuss it further, you can contact us at [email protected] so we can assist you.
Worst customer experience I have ever had. I Can't even list the amount of issues that came up dealing with Verizon Connect. From rollout issues and not providing the correct equipment, to technical issues, to multiple tech visits with no call no show or an inability to get the equipment working resulting in multiple returns, VZC not talking to their techs, The Techs unable to talk to VZC, no one knowing what they are doing, being bounced around multiple departments with no one department knowing what the other is doing resulting in you having to repeat yourself over and over again, customer requests resulting in no response, asks for a supervisor going ignored, Multiple account managers changing frequently and unable to help, extremely frustrating experience. It would appear they have high employee churn rates due to the amount of times my account manager was changed in a short window of time. this was supposed to help save my company money and help streamline our fleet management, I spent more time trying to get the system to work only to be left with many vehicles not reporting correctly and many many hours of my time and company resources wasted. this experience was a bad dream like the movie ground hog day. Then they will call me on repeat while I am trying to run a business and list Me as not responsive. Contract has no Trial period and is in effect day 1, even if they cant install and cant get it to work. extremely high termination fees. I wouldn't just walk away from VZC, I would run. I gave them as many chances as possible. The moment I can switch to a different company will be doing so.
Reply from Verizon Connect2025-09-12
Hi Max,
We appreciate you taking the time to share your experience. We're sorry to hear about the difficulties you faced with our services, including the installation, technical issues, and communication problems. We understand your frustration with the multiple changes in account management and the impact on your company's resources. If you would like to discuss it further, you can contact us at [email protected] so we can assist you.
Horrible company I’ve been trying to cancel service for 4 months and can get intouch with anyone.
They didn’t help with the set up of service , they are a complete scam
Reply from Verizon Connect2025-09-16
Jared,
Thank you for taking the time to provide feedback on your setup and cancellation attempt. We apologize that you had a negative experience.
If you would like to discuss it further, you can contact us at [email protected] so we can assist you.
There are better options out there that don't try and keep you locked into long term 36-month contracts and horrible customer service. There is no flexibility to a changing fleet. Every time a device is added they make you sign an additional 36 months on that device. If you downsize you will be paying out the remainder of that 36. I'm not sure about you but we don't add trucks and downsize when its convenient for our GPS system contracts.
Reply from Verizon Connect2025-08-20
We appreciate you bringing this to our attention. We regret to hear about the issues with the contract terms and customer service. Your comments will help us improve. We do see your rep has now reached out to you since the review was left here but please contact us if you still need assistance at [email protected].
we are in a food transport company and have added verizon connect reveal to meet the requirement for customers that require tracking of trailers. verizon does have a good desktop that shows routes and time of each trailer, however we have had nothing but trouble with their asset trackers working for a reliable time. they consistently stop reporting in. we have only 14 trailers currently on this system for about 2 years now, and we replace an asset tracker about every 20 days, which works out to about a 15 percent failure per month. and i have the support case numbers to prove it. tech support does answer and will trouble shoot unit, the will send a new one which then has to be installed when trailer is back to shop. The time for trouble shooting. plus shipping plus install schedule, trailer is down for 1 to 2 weeks, before tracking works again. Good luck tring to get the account rep to call you to discuss problem, website says 24 hours, it has been days, last attempt started on 7/24/25 finally a generic email on 7/30/25. over the last 2 years have changed out every tracker at least once.
well it is now 9/5/2025 and our supposed success manager still won't talk with us. had a support case to try and cancel this contact which was case number 09757893 which was opened on 08052025. instead of contacting us to cancel they just closed the case. if you sign a contact with these people be prepared if you wish to cancel it, they will just ignore you.
Reply from Verizon Connect2025-08-20
We appreciate your feedback and the time you've taken to share your experience. We regret to hear about the difficulties you've faced with the asset trackers and the delays in communication. We do see your rep has now reached out to you since the review was left here but please contact us if you still need assistance at [email protected].
Slechte service, onopgeloste problemen en onbereikbare support – absoluut geen aanrader!
We have been using Verizon Connect Reveal for over a year now, and our experience has been nothing short of frustrating and disappointing. What was sold to us as a professional fleet management and tachograph solution has proven to be a source of constant issues and terrible service.
For several months, we have been facing ongoing problems with the tachographs in our fleet. This is not an isolated incident involving a single vehicle – it now affects six of our trucks, where driver cards are not functioning correctly. As a result, critical data is not being recorded, putting our operations and regulatory compliance at risk.
Despite reporting the issue multiple times through Verizon’s official support portal, nothing has been resolved. Every time, we’re passed from one department to another, with no one taking ownership or providing a clear solution. Cases are repeatedly created, yet no follow-up, no appointments, and certainly no resolution. It's a cycle of delay and deflection.
To make matters worse, their support is often unreachable – even for urgent issues. Long hold times, no response to callbacks, and generally poor communication are the norm. For a company operating in the transport and logistics sector, where reliability and response time are crucial, this is completely unacceptable.
After months of back-and-forth with no progress, we’ve terminated all of our contracts with Verizon, except for a few that are still running. As soon as those are done, we’re out – for good.
We strongly advise others to steer clear of Verizon Connect Reveal. They are unreliable, unresponsive, and provide subpar service. This is not a company you can trust to support your business.
Never again, Verizon.
Slechte service, onopgeloste problemen en onbereikbare support – absoluut geen aanrader!
Wij maken inmiddels al meer dan een jaar gebruik van de diensten van Verizon Connect Reveal, maar onze ervaring is ronduit teleurstellend. Wat als een professionele oplossing werd gepresenteerd voor fleetmanagement en tachograaf-integratie, blijkt in de praktijk een opeenstapeling van frustraties en slechte service te zijn.
Al maandenlang ervaren wij structurele problemen met de tachografen in onze vrachtwagens. Dit betreft niet één voertuig, maar inmiddels zes vrachtwagens waarvan de bestuurderskaarten simpelweg niet werken. Hierdoor wordt cruciale data niet geregistreerd, wat grote gevolgen heeft voor onze dagelijkse bedrijfsvoering en naleving van wetgeving.
Ondanks herhaaldelijk melden van deze problemen via het officiële portaal van Verizon, worden we telkens van het kastje naar de muur gestuurd. Supportmedewerkers geven wisselende en vaak tegenstrijdige antwoorden, zonder enige concrete oplossing. Iedere keer wordt er weer een nieuwe case aangemaakt, maar niemand lijkt de verantwoordelijkheid te nemen of ook maar enige urgentie te tonen.
Wat het nog erger maakt: Verizon is regelmatig slecht bereikbaar, zelfs bij urgente kwesties. De wachttijden zijn lang, terugbelverzoeken worden niet nagekomen en duidelijke communicatie ontbreekt volledig. Voor een bedrijf dat zich richt op transport en logistiek – sectoren waar tijd en betrouwbaarheid essentieel zijn – is dit simpelweg onacceptabel.
Na maanden van aanhoudende problemen en nul vooruitgang, hebben wij besloten om al onze contracten op te zeggen. Slechts een klein aantal lopen nog, maar zodra deze beëindigd zijn, nemen wij definitief afscheid van Verizon. Wij raden dit bedrijf dan ook ten zeerste af aan andere bedrijven die op zoek zijn naar een betrouwbare fleetmanagementoplossing.
Verizon Connect Reveal heeft ons vertrouwen volledig verloren. Dit is geen partner waar je op kunt bouwen.
Nooit meer Verizon.
Reply from Verizon Connect2025-08-05
Thank you for taking the time to post your experience. We appreciate you bringing these tachograph and support issues to our attention. We apologize for the frustration you experienced due to unresolved issues and poor communication. If you would like to discuss it further, you can contact us at [email protected] so we can assist you if you still have some unresolved issues.
