Verizon Connect is guiding a connected world on the go by automating, enhancing and revolutionizing the way people, vehicles and things move through the world.
Written by the business, not verified by us.
Is Verizon Connect legit?
Verizon Connect (verizonconnect.com) has a 2.8 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Electronics & Technology and its reputation is poor. Opinions are polarized: 46% rate it 4 stars or higher while 50% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently state that their assigned account managers are exceptionally attentive, highly helpful, and very quick to respond to any questions or requests. Many people truly appreciate having a dedicated representative who guides them smoothly through account setup, manages tracking features, and resolves daily operational issues efficiently.
However, some reviewers were not happy with long-term contract requirements, noting that inflexible agreements and hidden terms created significant frustration. Others also experienced recurring problems with hardware failures, non-functional tracking units, delayed replacements, and difficulties reaching general technical support for timely assistance.
Auto-generated from all reviews of this business. For reference only.
This company have the worst customer service. Be careful when you call to inquire about a product, they will sign you up with out your approval and you will have a hard time cancelling that. Really good sales people but really bad solving problems.
Will highly recomend to look to other company's with better customer service and lower prices for the same service.
Reply from Verizon Connect2026-05-18
Jose,
Thank you for sharing your feedback. We are truly sorry to hear about your negative experience with our customer service and the difficulties you faced. We are actively reviewing your concerns to improve our processes. If you would like to discuss it further, you can contact us at [email protected] so we can assist you.
horrendous experience. I guess the contracts are uncancellable and you have to pay a crazy amount to get out of it. Terrible customer service, no one speaks English. Could not be more frustrated with this service. DO NOT GO WITH VERIZON CONNECT. Everything that is wrong with a company.
Reply from Verizon Connect2026-05-18
Trenton,
We are truly sorry to hear about your frustrating experience. We value your feedback and will review your concerns regarding contracts and customer service to improve. If you would like to discuss it further, you can contact us at [email protected] so we can assist you.
If you are looking for an ELD, keep looking. The tracking/GPS part of the service is ok. If you are getting it for the Electronic Log Device, just don't. I ended up paying a fine to IFTA for over $6000 because Verizon could not provide detailed records for some of the trucks in our fleet. Their attitude about it was even worse. Calling their customer service for issues would take hours and multiple attempts to get thru various tiers of support. you need a phone or tablet, they are fine. Have an audit on their IFTA records, you are on your own.
Reply from Verizon Connect2026-05-01
Thank you for taking the time to share your feedback. We're sorry to hear about the issues you experienced with our ELD services. We understand the frustration this caused. We're also concerned about the customer service experience you described. We're reviewing your comments to improve our services and support. If you would like to discuss anything further, you can contact us at [email protected] so we can assist you.
We have been using Verizon Connect for 8+ years. They use to have exceptional customer support but since have changed ownership to Reveal and now we can get no technical support. Cases are logged and never responded to. You can not get a direct Verizon representative on the phone and the support number for Australia has representatives with no knowledge of the product. I seriously urge against using this platform. Good technical support is essential to these types of products.
Reply from Verizon Connect2026-04-21
Mel,
Thank you for taking the time to leave your feedback. We appreciate your long-term patronage and regret to hear about the support issues you've faced. We're sorry that our support experience has not met your expectations. If you would like to discuss this further, you can contact us at [email protected] so we can assist you.
The absolute worst company I’ve ever dealt with. 1) The actual hardware and operational service was terrible. 2) They will lock you into renewing your contract and be sneaky about it. 3) I’ve personally been paying them monthly for almost TWO (2) years and receive absolutely nothing. The only thing they provide me is a monthly bill. 4) I spent hours on hold trying to troubleshoot their equipment that worked horribly. Transfer, transfer and transfer again and start over each time if you can understand the rep. 5) The only thing that they are good at is locking you into a contract that they will bury you with if you try not to pay. 6) I have used exactly 0.0000 data during my current contract which is 12 months in. Do you think they care? They do, but only that I pay them monthly.
Go ahead #VERIZON fact check me. The tree in my front yard has used the same amount of data as I have with VERIZON CONNECT in the last year, nearly two.
If you read this and move forward with VERIZON CONNECT, don’t ever say you weren’t warned. They’re the modern day mafia collecting your money or else!!!
Reply from Verizon Connect2026-04-02
Brian,
We appreciate you sharing this experience. We're sorry to hear about the issues with the service, contract renewal process, and support. If you would like to discuss these further, you can contact us at [email protected] so we can assist you.
Setup in 2021. Never worked. No support. No contact. Sent new units that didn't work. After dozens of calls I cancelled in 2022. Received confirmation. They are still billing me to this day and have taken me to collections twice. IT IS A SCAM!!!!!
Reply from Verizon Connect2026-04-02
We regret to hear you've had these issues since 2021, including the billing errors and collections. Thank you for taking the time to leave your feedback. If you would like to discuss it further, you can contact us at [email protected] so we can assist you.
Extremely Frustrating Experience
I’ve been trying to cancel my account with Verizon Connect for months, and it has been nothing but a headache. Customer service is completely useless. Every time I call, they just “take a message” and say my account representative will get back to me—which never happens. No callbacks, no follow-ups, nothing.
My account rep does not answer calls or emails at all. It feels like they just ignore you once you’re trying to leave.
Meanwhile, I’m still being charged for a service I’m not even using. All I want to do is pay whatever cancellation fee is required and close the account, but they make it nearly impossible.
This has been one of the worst customer service experiences I’ve ever dealt with. I would not recommend this company to anyone.
Reply from Verizon Connect2026-04-02
We're very sorry you've had such a frustrating experience trying to cancel your account. We appreciate you bringing this to our attention. We did investigate your account and we see that a rep reached out to you around March 23rd. We thank you for your patience and apologize for the inconveniences.
Frank consistently provides excellent service. I am grateful for having a dedicated point of contact who offers personalized attention and support. There are no automated systems involved, and it is a pleasure to work with Frank.
Reply from Verizon Connect2026-04-02
Michelle,
We're happy to hear that you appreciate the excellent service and personalized support. It's great to know that having a dedicated point of contact has been a pleasure for you. Thank you for your positive feedback!
The equipment trackers do not work, I have 4 of them and only 2 of them show up on the website. As of 3/13/2026 one of them last updated on 11/08/2025 and the other last updated its location on 5/29/2025. That is 10 months with no location of my trailer. They won't cancel the account and expect me to pay our the contract until November. What a rip off
Reply from Verizon Connect2026-04-02
Bruce,
We're very sorry to hear about the issues you're experiencing with your equipment trackers and the discrepancies in their updates. We appreciate you taking the time to provide us with that feedback. If you would like to discuss it further, you can contact us at [email protected] so we can assist you.
Feeras Sako has been extremely professional, attentive, and is honestly the primary reason I remain a Verizon customer.
The Verizon Connect product has been excellent and I have no complaints there. However, the wireless side of the business has been a consistent source of frustration. I have experienced multiple issues including device upgrades, adding desk phones, missing credits that went unresolved for months, and a repeated lack of proper handoffs when representatives left or went on leave. Each time I called in, I had to start over with someone new.
At one point, I exchanged roughly 72 emails with multiple representatives simply to remove and replace a desk phone. During that process, my number was deleted and required significant effort to restore. I was ready to leave Verizon entirely.
That is when Feeras, who asked me to call him Frank, stepped in. Although it fell outside his responsibilities, he made the necessary calls, engaged the right people, and resolved my issue. He genuinely cares, and it never feels forced. When he reaches out, it feels like hearing from a trusted friend rather than a sales representative.
Frank has earned my business. He checks in regularly to ensure my Verizon Connect service is working properly, presents new products when relevant, and follows through on every request.
You have an outstanding employee here. As a business owner, I know how difficult it is to find people who are both capable and genuinely invested in the customers they serve. That combination is rare, and Frank is the real thing. Hold onto him.
Reply from Verizon Connect2026-03-13
Bryan,
We appreciate you sharing your experience. We are so glad to hear that one of our team members provided excellent support. We value your business and thank you for your feedback.
I used the tracking service years ago. It worked fine. The terrible problem is I have canceled the contract years ago. They continue to bill me even after proof of cancelation. They are dishonest, horrible crooks. Never ever for any reason sign up with them. They are beyond horrible.
Reply from Verizon Connect2026-03-13
Dean,
We regret to hear about the billing issues after your cancellation. We appreciate you bringing this to our attention. We had a rep reach out to you yesterday and we greatly apologize for the inconvenience.
The units work well in our trucks but customer service and sales department are terrible. It takes days to have questions answered and I have been trying to buy more units for our vehicles for 4 months and still have not received them. Our sales rep's keep changing and nobody communicates...look for another company and stay away from Verizon.
Reply from Verizon Connect2026-03-13
Arthur,
We appreciate your feedback and apologize for the experience you had with sales and support. Thank you for taking the time to share this with us. If you would like to discuss it further, you can contact us at [email protected] so we can assist you.
My rep, Frank (Feeras) is doing really well, very helpful and attentive. The support tech line is where I mainly seem to always be having problems with communication, scheduling and wrong confirmations of various things. I would mainly prefer to work through my rep Frank because I know I will get better responses and action from him.
Reply from Verizon Connect2026-03-13
Emily,
We appreciate you sharing your experience. We're happy to hear that your representative is providing excellent support. We regret to hear about the issues you've had with our support tech line. Thank you for taking the time to provide us this feedback.
Frank has been great to work with and has been there every time we’ve needed assistance. He’s helped with ordering, installation, and making sure the backend software runs smoothly. Reliable, responsive, and always willing to help—really appreciate the support he provides.
Reply from Verizon Connect2026-03-13
Paul,
We're happy to hear that the support you've received has been helpful! We appreciate your positive feedback and we value your business.
1 Bright Moment in an ongoing terrible Customer Service
I would have never given Verizon Connect 1 Star until recently. We've had numerous dealings with Connect and they were all terrible. The #1 problem is being able to understand and communicate with the Connect people that answer the phones trying to help you. #2 is account reps that won't return phone calls or emails when you have issues needing to be addressed. Now the will however flood you with emails or calls if they are trying to sell or renew a contract that helps themselves. Then Carlos Mendez reached out to me about an on going issue we were having because our sales rep could not be reached or wouldn't return any of our calls. I explained the problem, he understood, and he made sure we were taken care of AND, I could understand him, he answered phone calls or if he was busy returned the phone call the same day. Right now things are good, but Connect needs to realize that their US customers have a hard time and bad experiences when they are reaching out for help but can't communicate or understand the Connect person that answers, or get no help at all because it gets pushed to another dept. and I'm sure your abroad customers have the same issue if reversed.
Reply from Verizon Connect2026-03-13
Scott,
We appreciate your feedback and are happy your issue was resolved. We're sorry you had difficulty communicating with our team and that your account rep was unresponsive. We'll address these concerns to improve our customer support. Thank you for being a valued customer.
Every time I need help our rep Feeras Sako goes above and beyond to give us exactly what we need plus more.
Recently I have been so swamped I had to ask for help just getting a request for replacement GPS unit. Feeras not only put in the request for us but followed through all the way to the end making sure we had appointment for installation and everything was exactly what we needed. next day we realized we needed another GPS installation Feeras not only quickly got that request in and tied to the previous one item shipped and installation appointment updated to get both GPS units installed on the same appointment. Feeras took a huge load off my shoulders this week. every time i have needed anything from Feeras he has always made sure it was done and done perfectly. We could not ask for a better rep or customer service experience.
Reply from Verizon Connect2026-03-13
Thomas,
We appreciate you sharing your positive experience! We're happy to hear that the support you received was so helpful and efficient. It's great to know we could ease your workload and provide exactly what you needed. Thank you for your feedback.
AVOID Verizon like the plague!!! We have been a commercial client with Verizon phones for 10+ years (35 phones) and a Verizon Connect/Reveal client (12 vehicles) for 6 years! I have had to cancel our Reveal account because the service and the company accountability is horrid. I will be cancelling the phone service next! I do not know what has happened at Verizon but all services have gone into the toilet!
Reply from Verizon Connect2026-03-13
Joanna,
We regret to hear about the issues with your Reveal account. We appreciate your long-term business and value your feedback. If you would like to discuss it further, you can contact us at [email protected] so we can assist you.
Adrian is great! He is always able to help us out & takes great care of our account. I appreciate that even though he probably has tons of customers, I always get the time I need and never have to feel rushed or secondary.
Reply from Verizon Connect2026-02-27
Jaelyn,
We're happy to hear that you had a positive experience. It's great to know that you feel valued and well-supported. We appreciate you taking the time to share your feedback.
