Exceptional Service from an Exceptional Employee
Feeras Sako has been extremely professional, attentive, and is honestly the primary reason I remain a Verizon customer. The Verizon Connect product has been excellent and I have no complaints there. However, the wireless side of the business has been a consistent source of frustration. I have experienced multiple issues including device upgrades, adding desk phones, missing credits that went unresolved for months, and a repeated lack of proper handoffs when representatives left or went on leave. Each time I called in, I had to start over with someone new. At one point, I exchanged roughly 72 emails with multiple representatives simply to remove and replace a desk phone. During that process, my number was deleted and required significant effort to restore. I was ready to leave Verizon entirely. That is when Feeras, who asked me to call him Frank, stepped in. Although it fell outside his responsibilities, he made the necessary calls, engaged the right people, and resolved my issue. He genuinely cares, and it never feels forced. When he reaches out, it feels like hearing from a trusted friend rather than a sales representative. Frank has earned my business. He checks in regularly to ensure my Verizon Connect service is working properly, presents new products when relevant, and follows through on every request. You have an outstanding employee here. As a business owner, I know how difficult it is to find people who are both capable and genuinely invested in the customers they serve. That combination is rare, and Frank is the real thing. Hold onto him.