Worst customer experience ever
Worst customer experience I have ever had. I Can't even list the amount of issues that came up dealing with Verizon Connect. From rollout issues and not providing the correct equipment, to technical issues, to multiple tech visits with no call no show or an inability to get the equipment working resulting in multiple returns, VZC not talking to their techs, The Techs unable to talk to VZC, no one knowing what they are doing, being bounced around multiple departments with no one department knowing what the other is doing resulting in you having to repeat yourself over and over again, customer requests resulting in no response, asks for a supervisor going ignored, Multiple account managers changing frequently and unable to help, extremely frustrating experience. It would appear they have high employee churn rates due to the amount of times my account manager was changed in a short window of time. this was supposed to help save my company money and help streamline our fleet management, I spent more time trying to get the system to work only to be left with many vehicles not reporting correctly and many many hours of my time and company resources wasted. this experience was a bad dream like the movie ground hog day. Then they will call me on repeat while I am trying to run a business and list Me as not responsive. Contract has no Trial period and is in effect day 1, even if they cant install and cant get it to work. extremely high termination fees. I wouldn't just walk away from VZC, I would run. I gave them as many chances as possible. The moment I can switch to a different company will be doing so.