verizon connect reveal asset tracks fail often
we are in a food transport company and have added verizon connect reveal to meet the requirement for customers that require tracking of trailers. verizon does have a good desktop that shows routes and time of each trailer, however we have had nothing but trouble with their asset trackers working for a reliable time. they consistently stop reporting in. we have only 14 trailers currently on this system for about 2 years now, and we replace an asset tracker about every 20 days, which works out to about a 15 percent failure per month. and i have the support case numbers to prove it. tech support does answer and will trouble shoot unit, the will send a new one which then has to be installed when trailer is back to shop. The time for trouble shooting. plus shipping plus install schedule, trailer is down for 1 to 2 weeks, before tracking works again. Good luck tring to get the account rep to call you to discuss problem, website says 24 hours, it has been days, last attempt started on 7/24/25 finally a generic email on 7/30/25. over the last 2 years have changed out every tracker at least once. well it is now 9/5/2025 and our supposed success manager still won't talk with us. had a support case to try and cancel this contact which was case number 09757893 which was opened on 08052025. instead of contacting us to cancel they just closed the case. if you sign a contact with these people be prepared if you wish to cancel it, they will just ignore you.