Deceptive Annual Contracts
I’m writing to express my disappointment and concern regarding the lack of transparency in your contract terms, particularly around annual renewals and cancellation policies. We’ve been using Verizon Connect for two years to support our GPS tracking needs. While the service was generally adequate—though somewhat expensive—at no point during the sales process were we clearly informed that the agreement was a non-cancellable annual contract. This critical detail was apparently buried in a lengthy, 25-page agreement, rather than clearly communicated upfront. The nature of GPS devices in service vehicles is such that they are typically “set and forget” unless there’s an issue, so we weren’t actively reviewing contract terms or service dates. We recently decided to cancel simply because we no longer need the service. Unfortunately, we apparently missed the automatic renewal window by just one month and were surprised to learn that we are now being asked to pay over $2,000 to terminate the contract early. As a long-time Verizon customer—with over 25 years of loyalty and nearly $1,000 per month spent on wireless services—this experience is deeply disappointing. The rigid enforcement of these terms with no consideration of customer history or good faith is frustrating and feels out of step with the service we’ve come to expect from Verizon.