Verizon ConnectA Year of Billing Errors, Data Loss, and Zero Accountability has been the single…
Verizon Connect has been the single worst vendor experience our company has ever dealt with. For almost a full year, our business faced repeated overbilling, non-functional tracking units, missing data, and months of unanswered support requests. Our assigned “account manager” was unreachable for nearly nine months. When service failed or devices stopped reporting, we were given no guidance, no escalation path, and no resolution. Even worse, when Verizon Connect reactivated our account after one of their shutoffs, all historical tracking data was erased without warning — including the days their system was down. This data is crucial for any fleet-based business. Billing has been an ongoing nightmare. We are contracted at a clear rate, yet invoices continue to arrive triple the contracted amount, and instead of correcting the invoice, Verizon Connect forces credits onto the account to hide the discrepancy. They refuse to simply issue a correct bill. Every attempt to resolve issues results in circular explanations, shifting blame, and no action. We were never provided a consistent point of contact, despite asking repeatedly. If you’re a small business, please read the reviews before choosing Verizon Connect. We wish we had. The experience has been exhausting, expensive, and disruptive to our operations.