STAY AWAY FROM VERIZON CONNECT!
STAY AWAY FROM VERIZON CONNECT!! Awful customer service and tech support. We have various devices that don’t work and we can’t get in touch with our rep. We call and email our rep and never get a response. We call the 800 number and never get anywhere with them. It definitely seems intentional and that Verizon connect’s business plan is to extort money from small businesses. We have a part time employee that works on this most of her day every week day. When calling the 800 number, we are told a manager will call us back and they never do. We have email addresses of some other managers and they always have out of office auto replies. Our sales rep just flat out ignores us and responds once a month with some a promise of fixing problems on our account and none of it ever materializes. I guess at this point, we just need to break our contract. Very frustrating. Our issues have been ongoing for years at this point.