Terrible communication with customer service
In December of 2024 I signing up for a 1 year contract for some dash cams and gps units that was to be around $1800 for the year and I was told that if I was to cancel early it would be like $550 early termination fee so after deciding to go ahead with the contract for the units I began to have second thoughts and when I tried to cancel the contract they canceled it and then told me that the termination fee was like $1600 which was not what I was originally told…. The only way to get out of that huge termination fee was to sign a new contract with them for the same thing so after thinking about it it made more sense to just sign the new 1 year contract and get some use of of the units…. It was around may of 2025 that they actually got this contract cleared up, (so that took 6 months) by the time the units finally got to me. We were already in our busy season and I didn’t have time to install them, so I just paid monthly bills per the contract, and this year in June after paying a extra bill beyond the on your contract, I contacted them for cancellation of continuing service since my one year contract was up. It is August and I am still dealing with a cancellation. They are terribly slow awful customer service terrible communication if I want an updated I have to initiate the conversation and I still don’t get answers. With my experience, I cannot recommend them. And all honesty I will try to get people to avoid Verizon connect like the plague!!!! Don’t use them!!