!!!DON'T EVER use Ticket.com for your hotel reservation!!!
DON'T EVER try to make a hotel reservation using Ticket.com. Their system sucks! - I searched for a hotel for our stay tonight and tomorrow by entering 2 adults and 1 child, age 16y old. - I found one of this hotels that fits our search and I booked it without knowing that the search was automatically somehow changed by Ticket.com a room for 2 adults, child: 0 (?) - As I checked in, I informed the hotel that I need a room with an extra bed. The lady at the reception said in general, they do not have extra bed only in a family room. Unfortunately sold out. - What made me mad was that, why from the very beginning Ticket.com still included this hotel, in which for me it was clear, it can't .. never accomodate 3 guests in a room. - The awfully tricky one, instead of excluding this hotel, the system just changed the search into 2 adults, suddenly no child even you entered it with child 16y old from the first place. - To minimize this mess, I called the Ticket.com to cancel our 2.nd night. With the consequence, my husband and son sleep at this reserved hotel since we got a single queen size bed and I booked another hotel for me. - I spoke with one of the customer service from Ticket.com asking her (named N*ni) to help me to cancel it as it doesn't make sense anyway to stay there. She said, she would do that if the hotel agrees with this cancellation, all what she needs a person name and position from the hotel. I thought she were really trying to help me, but I was wrong. - After a long discussion, hours, the only thing that I heard and kept repeated, it's a non refunded reservation, I showed up on the first day, so the cancellation for the second night can not be made. - I am just asking my money back for this second night as the hotel can't accomodate the guest of three. I've agreed and I can understand it to keep the first night, even we have to stay in two different hotels. - But not willing to give our money back for the second night for us to be able to look for another hotel??? Shame on you. This is not the service that I expected from you. I am just asking for my money back for the service that I can't have. It's our right as a customer I think. Why did you make it so difficult? I've been using your service during our stay in Indonesia, but from now on no more. Is this how you make business? STAY AWAY from Ticket.com. Both customer service officers that I spoke with were unfriendly and unprofessional. You won't get any help but more stress. OrderID: 1206930610