Octopus Wall Clock Review
I purchased an octopus wall clock after seeing the beautiful photographs on Swangift's website. The advertised clock appeared to be a vivid, three-dimensional decorative piece, and big to hang over a nice piece of furniture. Unfortunately, the item I received was a flat, two-dimensional printed plastic/acrylic cutout that looked significantly different from the product shown in the listing. This was only about 12" in diameter, and was tiny compared to the one they displayed and dull in color, not vivid! I contacted customer service immediately after receiving the item. The clock was never used and remained in its original packaging. I requested a full refund and offered to return the item, but I was never provided with return instructions. Instead of honoring my request, the company repeatedly offered partial refunds (50%, then 60%, then 70%) while refusing to issue a full refund. After several attempts to resolve the matter directly, The company did not honor their full refund as stated in their terms. I opened a PayPal Buyer Protection claim. PayPal reviewed my case and issued me a full refund. My experience was disappointing because I had actually purchased this clock as a gift and intended to order additional items from their catalog if the quality matched the website photos. Unfortunately, the product I received did not meet those expectations. I encourage prospective buyers to compare the advertised photos carefully with the item they receive and to pay with a payment method that offers buyer protection.