NOT AS PICTURED
I ordered gifts for Christmas. Not at all like picture. The perfume bottle is a flat picture on plastic - I'm embarrassed- I can't give this crap as gifts. BIG WASTE OF MONEY WITH NOWHERE TO GET MY MONEY BACK!
About Swangift
Data updated- Website
- swangift.com
- Category
- Events & Entertainment
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 107 reviews
- Replies to negative
- 88% (185/211)
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About this business
We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
Written by the business, not verified by us.Is Swangift legit?
Swangift (swangift.com) has a 1.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were let down by their experience overall. Customers frequently complained about receiving custom items that looked completely different from the website advertisements and suffered from extremely poor quality materials and craftsmanship. Furthermore, consumers experienced frustrating communication delays and faced major difficulties when attempting to secure proper refunds from the support team. Some people were satisfied with their orders, mentioning specifically that they received nicely packaged gifts that looked wonderful and matched their personal expectations. A few reviewers also noted that the overall delivery times were acceptable and that the packages arrived safely for their customized holiday purchases.
Auto-generated from all reviews of this business. For reference only.What people say
Octopus Wall Clock Review
I purchased an octopus wall clock after seeing the beautiful photographs on Swangift's website. The advertised clock appeared to be a vivid, three-dimensional decorative piece, and big to hang over a nice piece of furniture. Unfortunately, the item I received was a flat, two-dimensional printed plastic/acrylic cutout that looked significantly different from the product shown in the listing. This was only about 12" in diameter, and was tiny compared to the one they displayed and dull in color, not vivid! I contacted customer service immediately after receiving the item. The clock was never used and remained in its original packaging. I requested a full refund and offered to return the item, but I was never provided with return instructions. Instead of honoring my request, the company repeatedly offered partial refunds (50%, then 60%, then 70%) while refusing to issue a full refund. After several attempts to resolve the matter directly, The company did not honor their full refund as stated in their terms. I opened a PayPal Buyer Protection claim. PayPal reviewed my case and issued me a full refund. My experience was disappointing because I had actually purchased this clock as a gift and intended to order additional items from their catalog if the quality matched the website photos. Unfortunately, the product I received did not meet those expectations. I encourage prospective buyers to compare the advertised photos carefully with the item they receive and to pay with a payment method that offers buyer protection.
I ordered a motorcycle cushion which…
I ordered a motorcycle cushion which has arrived but looks nothing like the examples shown on the website. Very disappointing and not worth the money.
This is a scam
This is a scam; they don't make any uniforms. They'll send you a cutout of a silhouette with a picture glued on. All these previews are made with artificial intelligence.
Do not use this co item I bought is…
Do not use this co item I bought is nothing like what is advertised absolute rip off kg
Pleasantly surprised !!!
I don’t usually write reviews but feel that I should share my honest opinion of this company .I didn’t read the reviews till after I’d ordered and was then more than a little apprehensive of what if anything might appear from this company . However today , 14 days after order , a nicely packaged really nice quality item arrived ! The 3d product is actually a high quality matt image stuck to a laser cut wooden backing . It actually looks fab! I am very pleasantly surprised and would use the company again . The way they have incorporated the image I sent with the cycle they have added is very well done and looks seamless ! Maybe the company has read the previous feedback and improved ? I think as a bit of fun for that person who has everything , this is a perfect personalised gift ! I would have given 5 stars but just think the company should show an image on the site that shows that this is flat product with the illusion of a 3d sculpture . It does state this in the description though .
Scam
Scam. The image for the item I ordered showed a 3-dimensional tree with chains hanging down that attached to wood-like hearts with the names of family members. What I received was a flat board with a picture of what I ordered. The "chains" are just pictured on the board. It's no different than me printing out a picture of the item and gluing it onto a very thin board. I did not expect it to be made out of real wood, but I expected more than a printout of it on a board. According to their website, they only offer a percentage of a refund, since they charge a 30% restocking fee. I haven't heard back regarding how to get the item back to them, so I don't know if the return shipping is also going to cost me. DO NOT BUY from this online store.
Scam
I ordered a king size quilt set but received a cheap duvet cover, and it’s not even quilted!!!! And I have a second order I’m waiting on from them so not feeling too good about that one. This company is a scam, do not buy from them.
Pictures can be deceiving
Pictures can be deceiving. Ordered the wooden heart with mom and kids hands. This is CRAP. Wished I would have read the reviews before I bought this CRAP. Please read the reviews before buying from swangifts. I don’t recommend it but you do you. I’ll never buy from swangifts again and will mention it to others if asked where to order from. Wish I could post a picture of the CRAP I got. Did I mention that I received CRAP?
Do not order from this company
Do not order from this company! False advertisement, item was only good for bin! They haven't replied to my emails regarding refund. Absolutely scammed i wish I read reviews before ordering
item is not as described or as it is in…
item is not as described or as it is in the photos, I feel conned
We order for a "Personalized family…
We order for a "Personalized family tree family portrait" 3D ! and I get a photo on a wooden plank! Do not ever order! I get in the trap of Google BS advertise on mobile! Unfortunate I am not able to give nothing or minus!
absolute scam company.
absolute scam company. the products is nothing like the pictures and looks so cheap its only to throw in the garbage can. they dont inform you about shipping, so you have to find the products and figure out where to get them. dont buy from this site.
Just a sticker on wood
Just a sticker on wood. The base isn't even what they show. It's just a straight board. Wish I could add a photo so people could see it.
Cheap 2D print instead of carving
Cheap 2D print instead of carving! Do not order from them!
Fake real product about to the picture…
Fake real product about to the picture of sites
I recently purchased a mothers hand…
I recently purchased a mothers hand being held by her 4 babies hands. What was advertised was a beautifully crafted piece on a round wooden base. What i got was a printed flat piece of wood on a rectangular base which looks cheap and nothing like the piece advertised.
AVOID AVOID AVOID
Absolute con - AVOID THIS COMPANY I bought a dog toy from them and it lasted 30 seconds, after asking for a refund and sending a picture of the defective product they emailed me back stating without sending them a picture of the shipping label they wouldn't refund me... WHAT'S THE SHIPPING LABEL GOT TO DO WITH ANYTHING!!!???? They can clearly see i bought the product and have a photo of the failed item. They are just conning people out of their hard earned money. If I could give 0 stars I would have.
False advertisement
False advertisement. I ordered an acrylic clock. Received a kit with clock hands and battery box and picture to mount the kit. I should have known better. Avoid ordering from this company. Very deceitful. $46.00 lost.
This company are scammers
This company scams you out of your money!!! The photograph on the website is not what you receive. And they do not refund your money. DO NOT BUY ANYTHING FROM THEM. They are dishonest!!
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