We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
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Is Swangift legit?
Swangift (swangift.com) has a 1.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently complained about receiving custom items that looked completely different from the website advertisements and suffered from extremely poor quality materials and craftsmanship. Furthermore, consumers experienced frustrating communication delays and faced major difficulties when attempting to secure proper refunds from the support team.
Some people were satisfied with their orders, mentioning specifically that they received nicely packaged gifts that looked wonderful and matched their personal expectations. A few reviewers also noted that the overall delivery times were acceptable and that the packages arrived safely for their customized holiday purchases.
Auto-generated from all reviews of this business. For reference only.
The glasses case arrived exactly when I expected, and the quality was perfect! I was afraid the image might not be centered because of the way the picture was taken, but Swangift got it EXACTLY the way I hoped they would!!
Reply from Swangift2024-01-03
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
I placed my order on 11/04/23 and only received part of the order in time for Christmas. I am not satisfied. At the very least, shipping fee should be refunded.
Reply from Swangift2024-01-03
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
Good speed of delivery and excellent pyjamas with the face of our dog
Reply from Swangift2024-01-03
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Their customer service is awful, ordered my item and when it came to delivery it stated it had been signed for, I emailed asking where it had been delivered as I hadn’t signed for a parcel and customer service continuously told me for days it had been signed for and that it had been delivered but not giving me any information about who had signed or where it had been signed for, after a few days they sent me a photo of the parcel been delivered and put into my bin thankfully the day before the bins were emptied, customer service didn’t seem bothered to actually find the item and think they only checked because I was emailing them daily asking where it was as it was a Christmas present. However the item is great and I thankfully did receive it but it could have been an easier process if they simply helped me in the first place.
Reply from Swangift2024-01-03
We are so sorry Dear， that the poor express service didn't satisfy you. Our customer service has been following up the logistics information for you. You can contact our customer service next time and choose a better local express service for you. I wish you a happy life.
Great quality, fast shipping, awesome company!!!!!!!!
Reply from Swangift2024-01-03
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
I ordered a personalized blanket on November 3rd. It was delivered on the 21st which I thought was quite reasonable. The photos are a little bit blurry but I think that's to be expected. I am very pleased with the blanket, the tracking, the time for delivery. I was skeptical for sure
Reply from Swangift2023-11-28
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
I have made an order with this website for the first for the picture lights with your initials on it ! I’ve paid 85$ AUD, and haven’t received anything in the mail I can’t even find emails or anything from this place! Please can you contact me I have bank statements for proof! This was meant to be a birthday present for my wife ..! Very disappointing if I have been scammed was really looking forward to it :(
Reply from Swangift2023-11-20
Dear customers
We apologize for the inconvenience. All misunderstandings stem from miscommunication. We always treat every customer with a sincere attitude. If you encounter any questions or comments during the shopping process, our customer service staff will contact you again for processing. We will definitely handle it properly for you and give you a satisfactory answer!
Have a nice day!
Looks cute like the picture. I don't think the flowers actually match the real birth month flowers. Came late but support got back to me right away.
Reply from Swangift2023-11-17
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
The website does look promising but delivery is really disappointing. According to seller, they made a wrong product for my order (why would you do that and not check it properly?) and proceeded to let me know on the same day I require the product to be delivered (specifically as it is a 70th wedding anniversary present). Clearly with this business, you should be able to deliver on time for the celebration of what was the gift about. Failed miserably. Product arrived weeks later. Total dissatisfaction. They offer a $5 or something refund but that doesn’t help anything. They even didn’t refund this amount. Never again.
Reply from Swangift2023-11-14
We apologize for any inconvenience this may cause. Customer service is of the utmost importance to us and we have heard your feedback about our products. Your feedback will be shared with our team for timely action. In order to help you better, please provide your order number so that we can check the product details and analyze the problem. Rest assured, we are committed to improving and ensuring your satisfaction. Thank you for bringing this to our attention.attention.
We sincerely thank you for your feedback, thank you for liking our products, we will collect any valuable suggestions and suggestions, and strengthen our service attitude, so that customers can be satisfied and comfortable shopping experience, we are very happy And look forward to continuing to cooperate with you in the future
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Ordered a 1st anniversary 1 photo and had a random picture of a couple from a wedding which was neither my partner or I.
Took 8 weeks to get a reply for the wrong order and then wanted me to pay more money for shipping to rectify the wrong product.
After another couple of emails they have remade another one without the shipping fees. Disappointed at first however they have rectified the situation.
Reply from Swangift2023-10-05
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Product printing was good. There was a lot of options available.
Reply from Swangift2023-09-19
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Have emailed company regarding the wallet. Has a coin zip section that has hole. Sent photos. Seems pointless have a wallet that can't be used for this. No response back. Wallet also felt sticky, with glue substance that you could see could peel away from seam easily
Reply from Swangift2023-08-15
Dear customers,
Thank you for taking the time to report product issues to us. We are sorry that the product you purchased did not meet your expectations.
Your satisfaction is our top priority. We would love the opportunity to correct the problem and provide you with the best solution.
Please feel free to contact us directly at [email protected] with your order information. We will be happy to assist you further.
Thank you for bringing this matter to our attention. Your feedback helps us improve our products and services.
Have a great day!
Sincerely,
[[email protected]]
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