I give four stars because the problem…
I give four stars because the problem was never fixed, despite the team’s excellent efforts. I received two additional pans that had the same problem as the one I complained about. As far as responsiveness, Breville gets 5 stars. Communication was persistent and friendly. Again, I still have an oven pan that has rough edges. The problem is with the pan quality, which is subpar. Someone needed to check a pan before it went out to me to make sure it was good. Sending a defective part (twice) did not help. I could give two or three stars, but again, the team tried hard. But in the end, I still do not have a pan without rough edges. Thank you. David