Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Is Breville legit?
Breville (breville.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the support representatives for being exceptionally helpful, patient, and knowledgeable when guiding them through troubleshooting steps. Consumers also deeply appreciate the prompt warranty service, noting that replacement appliances or necessary parts are frequently sent out very quickly. People are especially pleased when they receive personalized calls and practical solutions for their kitchen appliances.
Some reviewers were not happy with the slow communication, mentioning extremely long wait times on the phone and incomplete email updates. A few other people also felt that certain support agents relied too heavily on rigid scripts rather than addressing specific technical problems.
Auto-generated from all reviews of this business. For reference only.
Excellent Customer Service and Warranty Support
I purchased the Breville Combi Wave, and after some time I noticed that the display screen was starting to crack internally. I contacted Breville’s customer service, explained the issue, and provided the requested information.
I was genuinely impressed by how they handled my warranty claim. They responded promptly and issued me a replacement unit right away, making the entire process quick and hassle-free.
It’s reassuring to see a company that stands behind its products and takes care of its customers when something goes wrong. While defects can happen with any product, what matters is how the company responds, and Breville exceeded my expectations.
I highly recommend both the product and Breville’s customer service. Thank you for making the warranty process so smooth!
Spend $800 on a machine that lasted a little over a year. The machines are very cheap rust very easy. Grinder broke it took me 3 weeks to get ahold of customer service they tried to trouble shoot over a video call and ended up just making the situation worse. They told me I could send it to them and they would let me know how much it is to fix. No thank you. I will NEVER purchase another Breville product again due to them using cheap parts that do not last and their customer service or lack there of.
Reply from Breville2026-08-10
We're sorry to hear of your experience. We’ve sent a request to get more information from you through Trustpilot. Once we have that information, we’ll reach out to you to see what we can do to best assist.
Over $5,000 Spent, Zero Support: No Answers, No Solutions, Never Buying Breville Again
Frustrating Customer Service: Ignored After Spending $5,000+, Lost a Customer for Life
We purchased several Breville products for over 5,000. When customer support is needed, No answer, no response, and an infinitely growing number of minutes waiting on hold. Incredibly frustrating! Product stopped working a few months after purchase.
ADDITIONAL INFORMATION
We own several Breville appliances, and while we appreciate the quality of the products themselves, our experience with Breville’s customer support has been consistently disappointing and unhelpful.
Having a good product paired with poor customer support creates a frustrating overall experience, making us seriously question whether we will choose Breville for future appliance purchases. Specifically, we have faced the following issues:
Breville Puck Sucker: The unit completely stopped working just over 12 months after purchase. The device shows no internal damage, and there are no issues with the batteries or the battery compartment—it appears physically intact, but the machine is completely dead. As a result, we have had to abandon it and return to using the manual knock-box method. We are now left with an expensive, non-functional Breville product that we can no longer use.
Breville Oracle Touch: We previously experienced significant friction and unhelpful service from customer support regarding our top-of-the-line automatic espresso machine (which we otherwise enjoy).
We expect a brand position at this price point to stand behind its products and offer reasonable solutions when devices fail shortly outside the standard warranty period.
Reply from Breville2026-08-10
We're sorry to hear of your experience. We’ve sent a request to get more information from you through Trustpilot. Once we have that information, we’ll reach out to you to see what we can do to best assist.
Thank you for the information provided. Unfortunately the email address you have shared does not appear in our system. To help us locate your account and assist you properly, please reach out to us directly through the link below using the subject line TPCA260810-RS and include your contact details so we can follow up with you personally:
https://support.breville.com/s/?language=en_CA®ion=ca&brand=breville
Our Consumer Support Specialists are also available to assist you directly at 1 855 683 3535.
After many years of our Breville Oracle machine it started having issues. Customer support walked me through how to send the machine in for evaluation and repairs. Once I got a quote and wrote back I had a personal call to explain the issues in layman terms and was treated VIP. I did get my same machine back in worse condition than I sent it (it was bizarre, unsure if something happened in shipping). Regardless, Breville service immediately replaced the machine since it was then under warranty for the repairs I paid for. Even though, there was unexpected issues. I was always responded to quickly and five star service. We are now enjoying how espresso beverages again.
I called Breville Customer Service and waited on hold for 2.5 hours, and finally gave up. I grew tired of their electronic music and the repeated recordings telling me how important I was to them. Shameful. Breville no longer deserves my loyalty -- ever.
Reply from Breville2026-08-04
We are truly sorry for the inconvenience and want to make this right for you. Since this is a public forum, the best way for us to assist you properly is through the link below — please use the subject line TPAUS260804-RS and include your contact details so we can reach out to you personally:
https://support.breville.com/s/?language=en_AU®ion=au&brand=breville
Our Consumer Support Specialists are also available to speak with you directly at 1300 139 798.
BOYCOTT ALL BREVILLE PRODUCTS. They do not stand behind the WARRANTY.
Expensive Absolute Garbage.
Remember that Breville is an Australian company that builds it low quality products in China and hires low cost workers in 3rd world countries to be able to pay the lowest wages possible.
I originally had the previous model that was under warranty which failed in the same exact door latch issue.
As a disabled senior citizen locked in a wheelchair with one leg, I told Breville previously I would be unable to get the broken unit to the shipping company. They blew me off.
So I bought the newer model which had the same door latch issue once again under warranty.
On August 1st, 2026, I spoke with a Breville so called customer service rep and she agreed after listening to me that they would cross ship a replacement unit and two days later they reneged on do this.
I implore you to BOYCOTT ALL BREVILLE PRODUCTS.
Reply from Breville2026-08-04
We're sorry to hear of your experience. We’ve sent a request to get more information from you through Trustpilot. Once we have that information, we’ll reach out to you to see what we can do to best assist.
Your feedback is appreciated. As your accommodation order was delivered over four weeks ago and no response had been received, the case was automatically closed by our system. We want to make sure everything is in order for you — this message has been sent to both your review and your case, which has now been reopened. A member of our team will be reaching out to you directly through your case to move things forward.
Your feedback is appreciated, and we are sorry for the frustration you experienced during the exchange process. We understand you had hoped it would be more straightforward. We do want to be transparent that our machines are not covered under warranty for commercial use, except where explicitly stated on our website. And the use of those machines for commercial use voids the warranty. That said, we hope it serves you well for a long time to come but strongly recommend it is used, exclusively, in a home or residence as the warranty information stipulates.
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