非常可爱😍客服
非常可爱😍客户服务。并快速转身。棒极了。谢谢
About Breville
Data updated- Website
- breville.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (39/39)
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About this business
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Is Breville legit?
Breville (breville.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support representatives for being exceptionally helpful, patient, and knowledgeable when guiding them through troubleshooting steps. Consumers also deeply appreciate the prompt warranty service, noting that replacement appliances or necessary parts are frequently sent out very quickly. People are especially pleased when they receive personalized calls and practical solutions for their kitchen appliances. Some reviewers were not happy with the slow communication, mentioning extremely long wait times on the phone and incomplete email updates. A few other people also felt that certain support agents relied too heavily on rigid scripts rather than addressing specific technical problems.
Auto-generated from all reviews of this business. For reference only.What people say
客户服务团队非常出色……
在处理我的替换手动搅拌机时，客户服务团队非常出色！谢谢你！
布雷维尔的优质服务
代理人解决了我的问题，她非常友善
友好且知识渊博的客户……
友好且知识渊博的客户服务。 很有帮助
支持水平很棒
支持水平非常棒。我为我的 Breville 买了一个新的热锅，但盖子仍然有缺陷，当我按下按钮时它不会打开，所以我更愿意买一个不同的锅并投资 200 美元。我努力不快乐。
他们帮我解决了 Breville 咖啡师的问题
他们帮我排除了 Breville 的故障，确定有一块损坏，并立即将其寄出。我的 Breville 已恢复正常运行！优质的客户服务，友好且准确的解决方案。
优秀的客户服务技能并解决问题
出色的客户服务技巧和客户服务代表 Nudrat 的帮助。
这是非常简单的过程。
排长队，但很快解决
支持队列很长，但一旦我找到了代理，他们就理解了我的问题并立即解决了它。
客户支持代理非常棒……
客户支持代理非常棒，非常有礼貌，做得很好。真是太感谢她了！！
最糟糕的客户服务
最糟糕的客户服务。我已经打电话一个多星期了；没有人接电话。我提供了电话号码以便回电，但没有人回电。 26年7月15日 我很高兴提供我的通话屏幕截图。您的工作是联系我，看看可以在哪些方面改进您的客户服务和电话系统，而不是以让我觉得打扰您的方式做出回应。抱歉，我的机器不是从任何零售商处购买的。如果我从 #williamssonoma Williams Sonoma 商店购买机器，我希望获得良好的客户服务。我的机器不是一台 70.00 美元的机器，恕我直言，对其他咖啡机制造商表示应有的尊重……。
Reply from Breville2026-07-15
Your feedback is appreciated. We can see that you reached out by phone and were asked to call back once you were with your machine. As no further calls were received over the following weeks, the case was automatically closed by our system. We understand that can be frustrating and want to get things moving again for you. An email will be sent to you shortly so we can pick up right where we left off.
很棒的客户服务
电话那头的客户服务代表非常理解。考虑到我们的需求并有效地纠正了我们的问题。
优质的服务…
客户服务团队的反应非常好。他们立即伸出援手，让我轻松退回损坏的物品
客户支持理解我的担忧
没有工作
Reply from Breville2026-07-15
Your feedback is appreciated, and we are sorry to hear the replacement order did not resolve the difficulties you have been experiencing. We want to make sure this gets sorted properly and a member of our team will be reaching out through your case shortly to move things forward.
Pro 烤箱的维修和更换
问题：Pro 烤箱使用 13 个月后加热元件出现故障。 一旦您与销售代表交谈，他们就会很熟练，但是，与客户支持人员交谈的等待时间超过 30 分钟。 3 次通话中有 1 次选择在第二天（>18 小时）回电。 退货时包装未充分填充，退回的设备已损坏且无法使用。布雷维尔的回应是提供了一个新烤箱，而不是翻新的设备，这一惊喜令人赞赏。相遇从开始到结束不到3周。
这需要时间，但最终问题出现了……
虽然花了一些时间，但最终问题得到了解决。
efficiency
Efficiency
优秀的客户服务！
Barista Express 问题已修复。
我打电话给 Breville，询问他们推荐一名技术人员来解决我的 Barista Express 的问题。我对当地一家公司的“看不见的景象”的说法并不满意。该机器已过保修期。 我联系上了 Nthabiseng T，他花时间让我描述一下我遇到的问题 - 每次提取期间和提取后都会散发出大量蒸汽，同时机器下方会积水。在听完我的发言并问了几个问题后，她提出了一些建议，让我尝试一下，然后我决定将其发送给技术人员进行维修。 我严格按照她的指示进行操作，经过两天的使用和监控，很明显这台机器工作得很好。从那以后我再也没有遇到过任何问题。 我极力推荐 Nthabiseng T；她的温柔、对细节的关注以及随后提出的建议构成了超出所有人期望的客户服务和关怀。 我希望 Breville 管理层认识到他们在 Nthabiseng T 身上拥有一颗多么珍贵的宝石。
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