Breville

代表真的听了我的话……

代表真正倾听了我的意见，并表示理解和支持。太感谢了。

沟通很糟糕

糟糕的沟通。全部通过电子邮件，而且非常慢。 即使这样，特工也没有回答问题。拒绝给我打电话。如此昂贵的产品应该提供电话支持。在电话里两秒钟之内就可以解决。事实上，我的问题从未得到答案。我再也不会购买你们的产品了。

这位女士知识渊博，而且……

这位女士知识渊博，立即解决了我的问题。喜欢我的布雷维尔搅拌机。

专业且知识渊博，谢谢

当...时，他们反应敏捷且乐于助人。

当我的 Breville 出现故障时，他们反应灵敏，乐于助人，并找到了有效的补救措施！

服务好

最初，我收到了错误的附件，但很快就得到了纠正，而且没有额外费用。非常感谢。

他们能够引导我完成……

他们能够引导我解决研磨豆子的问题，当这不能解决问题时，他们解释了我的选择。 当我选择其中一个时，他们很及时

客户服务完全是人工智能。

Bambino Plus 最初需要多次推动才能进行射击。联系客户服务并收到唯一的 AI 回复。我浪费了一周的时间问诸如“你用什么牌子的咖啡”之类的问题。压力阀现已完全失效，客户服务部门不再响应。

优异的成绩

他们提出了一个建议，看起来很有效

我对本案的解决感到满意

他们最终更换了我有故障的烤箱，它在保修期内，但我花了一些功夫，拖着一个 50 磅的大盒子去了 UPS 商店两次。 他们还错误地向我收取了 150 美元的费用，尽管烤箱处于 2 年保修的第 2 年。 他们确实撤销了这项指控。 我对这个案件的解决感到满意，我喜欢我的 Breville 空气炸锅。

They never helped me with anything

They never helped me with anything; I never received a response.

Never responded to resolve my issues…

Never responded to resolve my issues despite several emails

Very helpful!

You asked me to check many possible…

You asked me to check many possible disfunctions with the barista. Unfortunately, I've been away travelling and only just returned and will recover your advice and hopefully we'll find the problem. If not, I'll contact you again. Thank you.

BUYER BEWARE - Breville Milk Café Frothe BMF600XL, Brushed Stainless Steel

I contacted the Breville company for an issue with my product, Breville Milk Café Frothe BMF600XL, Brushed Stainless Steel- that was well-known, as this issue is listed over and over on Amazon. I did not heed the warning of the other reviews, as I had an exceptional experience with Breville products before this purchase. While Breville customer service was cordial, the wait times exceeded 15 minutes for both calls required to get my warrantied item replaced. The customer service rep told me that although the Breville company would be replacing the item that I have had just short of 3 months, the new item would not have a new warranty; the defective item's warranty was tacked on to this replacement product. Refusing to fully warranty a "new" replacement is further stating that you know this is a defective product that you are pushing. This Milk frother is $199.00, and I paid full price for it. This should be able to withstand once-daily use for longer than 3 months without issues.

那位女士的服务非常好（叫…

这位女士（我想叫汉娜……）提供的优质服务，在我留下消息后她给我回了电话 能够与人类交谈真是太好了。 她以细心和体贴的态度处理了我的问题。 我总是尽可能购买 Breville 并彻底推荐你们的产品😊

布雷维尔 如果可能的话我会留下十颗星！

我会留下十颗星！ 我非常感谢 Victor Bailey，他在利用我的 Oracle 技术诊断问题方面拥有卓越的专业知识。他指导我完成整个过程，最终将其送回维修中心。它已包含运费，并在 10 天内修复并退回。不幸的是，还有一个问题被认为修复失败。 Breville 批准了一台新机器（由于我的机器已停产而升级）并已发货 并在5天内收到。 我昨天收到了我的新机器，今天做了我的第一杯卡布奇诺，我只能说 哇！！！ 布雷维尔已经超越了卓越！ 今天早上的咖啡是我在任何地方喝过的最好的咖啡！ 维克多才华横溢，他的功劳是布雷维尔无法比拟的。 Breville 是一家杰出的公司，为其保修和产品提供支持。 真诚的， 罗伯特·怀利

微波炉/烤箱顶面生锈问题

很高兴客户服务团队迅速解决了新微波炉/烤箱的生锈问题。 一周之内就收到了新的。唯一的新问题是对新问题也有轻微的影响:( 该代表解释说，这个外观问题无法解决，但我对另一种 Breville 产品的折扣请求将会被注意到。 从那以后就没有听到任何消息，但我对对更大问题的及时回应感到高兴。 希望在炎热潮湿的热带气候中使用的新钢铁产品出现的锈迹能够得到一些关注并得到解决。 否则对微波炉/烤箱的功能非常满意。

The service center is very help and the…

The service center is very help and the new oven is excellent, I love it

Keep having trouble with my tea pot (…

Keep having trouble with my tea pot ( The Tea Maker). It seems any drop of water near the base of the glass carafe spells disaster which is very challenging if you want a somewhat clean container each time you use it. I’m learning to be very careful and only rinse out after each use and never even set the glass carafe in the sink at all. I did have a previous tea pot made by Viante that seemed to completely avoid this problem and I actually washed the glass carafe with no issues for 2 years only because I didn’t know you should not get water near the base at all. I wish Breville would adopt a better protection design for the base heating element from moisture, but I do have to say it makes some wonderful tasting tea and the customer service has been wonderful each time I call with an issue!