Breville

​I truly appreciate their professional…

​I truly appreciate their professional service. I recommend them completely, they are the best

The customer service representative

The customer service representative was very helpful,patient, and professional. They resolved my issue quickly and efficiently, I was very happy with the service I received. Thank you for the excellent customer support!

Service agent was incredibly helpful

Service agent was incredibly helpful, even starting a video call which I’ve never experienced on a customer service call and really seemed like going above and beyond. The exchange process was also very easy, quick, and straightforward.

Great support

The staff were very helpful and followed through with fantastic options.

Although I didn’t have any purchases…

Although I didn’t have any purchases details. The customer staff very helpful & solve my problems.

Amazing customer service

I was guided step by step on the…

I was guided step by step on the process of acquiring replacements in a kind and patient manner

It ticked all the boxes

It ticked all the boxes. Easy registration Paperwork Shipping instructions and packing slips Follow-up

Asked if wanted my hold to be placed…

Asked if wanted my hold to be placed with a call back. Never received a call back, attempted again and same thing. Still not able to get ahold of a representative regarding my machine.

Good customer services

I’d give the customer services zero if…

I’d give the customer services zero if I could. I’ve been dealing with the same issue for a year & everybody at Breville keeps telling me it has to do with the grind setting but nobody is listening to the issue. This is not my first espresso machine & it’s not even my first Breville espresso machine. Customer service kept wasting coffee trying, and still a year later, I’m having the same problem. Plus I was promised twice that coffee would be mailed to me to make up for the waste & as of today I have not received any. I know you don’t care but you have officially lost a long term Breville customer.

Turned Into a Video Call to Resolve - Perfect

Once the customer support rep understood my problem she sent me a video link so I could show her exactly what was happening as we went through the process step by step. Without this level of support I would never had been able to figure it out myself. Bravo.

有史以来最好的客户服务

我与这位代表有一段奇妙的经历。我收到了 Bamdino 作为礼物，我认为其中包含错误的说明。无论如何，我曾询问过身为 Brevino 所有者的朋友们试图提供帮助，但没有人能弄清楚。当我打电话过来时，销售代表非常详细且非常乐于助人，不仅通过视频教程一步步引导我，而且还分享了重要信息，例如双杯和非双杯之间的区别。

Mike BakerUnited States · 1 review · Experienced 2026-06-12 · Posted 2026-07-10

Case Number R104978067

Case Number R104978067. I have made 18 calls to support since June 16 2026 with no return calls to help us with espresso machine. We are a loyal customer as well as referring our customers to Breville. Our machine has stopped working correctly and need help please. 7.10.26. 2:55PM MST. We have supplied all requested information as well as numerous photographs for your review. We will wait your response as stated someone will contact us shortly from email we received 7:06AM 7.10.26 6:14pm. The reply from Breville stated (For reference, your case number is R103065990) is a different case number from who knows where it came from. My case number is the one I supplied is R104978067 that has all our requested information attached so we can get our espresso machine fixed!! This a an absolute joke!! Does anyone even care anymore about customer service? 713.26 8:05AM MST. I am not at all impressed with the customer service of these high dollar Espresso Machines. I’ve gone through your requested tests with your supplied video. Everything passes the test with the exception of the max pressure was half in the espresso extract zone (photo attached). You can call me at 10:09 AM MST.

The rep was very knowledgeable and…

The rep was very knowledgeable and helpful in helping me resolve my problem, very pleased

Good help

Pretty fast response & suggested a replacement water tank at no charge.

Problems solved.

Helpful conscientious service

They knew how to help me unstick the hopper. Then sent me a replacement hopper when it was broken. Reached out to me a couple of times to ensure my issue was satisfied.

Great coffee maker

I believe it was Cecilia that helped with my problem. She was very friendly and knowledgeable. She diagnosed the problem on the phone and we received the part in a couple days. We are enjoying good coffee again.

I recently called in about a broken knob on my toaster

I recently called in about a broken knob on my toaster, and I have to say, Naomi made the whole experience a breeze! From the moment I explained the issue, she was warm, patient, and genuinely helpful. She quickly located my order without any back-and-forth or hassle, and had a replacement on the way in no time. It's rare these days to get customer service that feels this easy and this pleasant. Naomi listened, understood exactly what I needed, and took care of it efficiently — no long hold times, no runaround, just a friendly voice solving my problem. She's clearly great at what she does, and it really turned what could have been a frustrating situation into a genuinely pleasant one. Thank you, Naomi, for going above and beyond! Customer service like this is what keeps people coming back.