Breville helped me bring a 4 year…
Breville helped me bring a 4 year product back to life! I’m so happy with their products and the customer service was exceptional
About Breville
Data updated- Website
- breville.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (39/39)
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About this business
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Is Breville legit?
Breville (breville.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support representatives for being exceptionally helpful, patient, and knowledgeable when guiding them through troubleshooting steps. Consumers also deeply appreciate the prompt warranty service, noting that replacement appliances or necessary parts are frequently sent out very quickly. People are especially pleased when they receive personalized calls and practical solutions for their kitchen appliances. Some reviewers were not happy with the slow communication, mentioning extremely long wait times on the phone and incomplete email updates. A few other people also felt that certain support agents relied too heavily on rigid scripts rather than addressing specific technical problems.
Auto-generated from all reviews of this business. For reference only.What people say
Curtious representative.
My issue was quickly resolved.
Customer service representative was…
Customer service representative was very friendly and helpful.
Fast service
Fast service. Given great price.
Off shore customer service is nothing…
Off shore customer service is nothing but a host of script readers. My issue wasn’t taken seriously and even though I figured out a way to get my Precision Brewer working again, it was nothing to do with snail slow support.
Reply from Breville2026-07-10
Your feedback is appreciated, and we are glad to hear your machine is back up and running! That is always the outcome we hope for. Your comments will be shared with the appropriate teams.
The representative Thato was extremely…
The representative Thato was extremely professional and knowledgeable, she assisted me in a timely manner and ordered the product needed. Thank uou
Top Notch customer service
Agent was extremely knowledgable and went above and beyond my expectations. I will always buy Breville
Paint flaked off the tray
Paint flaked off the tray. Rep was understanding and sent a replacement under warranty
Very easy to deal with and work through.
Ease of application & payment.
Avoid Breville Kettles
I would not recommend buying a breville product. The item was unsafe and damaged my home. Customer service acknowledged that the sensor failed, a had a history of failure, but would not replace a known defective product with a different/updated model. Customer service is a third party company that has no ability to address quality issues. I recycled the product for safety reasons and shopped elsewhere.
Reply from Breville2026-07-08
Your feedback is appreciated, and we are sorry to hear about the difficulties you experienced with your kettle. We understand how frustrating that can be, and we are glad we were able to get a replacement sorted for you. Your comments will be shared with the appropriate teams.
I called and spoke with a…
I called and spoke with a representative, defective mixers were replaced quickly and efficiently. Here’s hoping I don’t have the same problem.
They verified the problem and sent a…
They verified the problem and sent a replacement immediately.
Clear polite communication
Clear polite communication Solving issues with swiftness
Excellent expert help
Such a wonderful customer service experience!
Junior was so kind and understanding with my blender situation (user error) and assisted me with everything in a timely manner. I am so pleased with Breville’s customer service team. I love all of their products so much!
Walked through fix from start to finish
Customer service helped me get water flowing again after it was plugged.
The grinder on my espresso machine was…
The grinder on my espresso machine was broken. When I called Breville, the support person helped me to diagnose the problem, locate the faulty part, and work on a solution. In the end, they sent me a replacement and now my machine works great!
great support
The customer service representative was…
The customer service representative was super helpful and patient and found a solution to my problem that worked. I love Breville!
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