Ellen was amazing
Ellen made our request simple. She was extremely helpful and very clear in her messaging. We have 5 Breville appliances. It is a great company with terrific customer service.
About Breville
Data updated- Website
- breville.com
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 200 reviews
- Replies to negative
- 100% (39/39)
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About this business
Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Is Breville legit?
Breville (breville.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the support representatives for being exceptionally helpful, patient, and knowledgeable when guiding them through troubleshooting steps. Consumers also deeply appreciate the prompt warranty service, noting that replacement appliances or necessary parts are frequently sent out very quickly. People are especially pleased when they receive personalized calls and practical solutions for their kitchen appliances. Some reviewers were not happy with the slow communication, mentioning extremely long wait times on the phone and incomplete email updates. A few other people also felt that certain support agents relied too heavily on rigid scripts rather than addressing specific technical problems.
Auto-generated from all reviews of this business. For reference only.What people say
The explanation should be clear to the…
The explanation should be clear to the answer easy to understand
Reply from Breville2026-07-08
We're sorry to hear about your experience. Thank you for your review and your feedback. We do value customers' input. We'll pass along your feedback to the appropriate people, as we are continuously trying to improve our customers’ experience.
Thank you so much for your help today
Thank you so much for your help today. We love our machine.
The issue was resolved promptly and…
The issue was resolved promptly and handled with great professionalism. The service team was helpful, courteous, and ensured the matter was properly addressed. I appreciate the support and the commitment to customer satisfaction.
The gentleman who helped me was…
The gentleman who helped me was thorough in running a diagnosis of the problem and clear and helpful about exchange instructions.
Very happy!
Professional and excellent service.
Lightening-fast replacement
I had an issue with my loaf maker and contacted the support team on Monday. They connected with me via video call, quickly identified the problem, and arranged to replace my unit. I received the replacement on Wednesday. The turnaround time was incredibly fast, truly impressive. Outstanding customer service!
Sent the wrong replacement item
Sent the wrong replacement item, thought it was an upgrade due to grinder issue, but when i brought it to Breville’s attention, i was told that it was a mistaken and i had to return it.overall, I haved spent many hours on this issue and am not satisfied with the product or the support
Reply from Breville2026-07-09
Your feedback is appreciated, and we sincerely apologize for the delay with your replacement and for the mistake made on your order. We understand how frustrating that must have been, and we are grateful for your patience throughout. We are committed to making this right for you.
Lucky listened
Lucky listened. That is a big deal for me whether the representative can actually help or not. In this case, he was able to resolve the problem. Much appreciation.
更新
我已将评论从 2 星调整为 4 星。 在我初步审查后，布雷维尔确实联系了我，以安排产品更换。 我现在拥有一台可以正常运行的新机器。 我很欣赏他们愿意提供客户服务。 他们非常不愿意倾听或解决我的机器噪音问题。 每次我完成要求的操作时，他们都会要求我做其他事情。 我已将机器带回购买的商店，经理同意机器声音太大。 布雷维尔的回应是通过视频通话进行聆听和诊断，告诉我他们认为“电话里”的声音不大。
Reply from Breville2026-07-08
We're sorry to hear about your experience. Thank you for your review and your feedback. We do value customers' input. We'll pass along your feedback to the appropriate people, as we are continuously trying to improve our customers’ experience. We will reach out to you concerning your experience.
Wrong address to deliver coffee machine
The customer support agent that helped me with my case gave an incorrect address to deliver to me the coffee machine. Hence, I needed to follow up directly with FEDEX without support from the agent. FEDEX did informed me that since the address provided was not correct they were not obligated to recover the machine, so they only provided me address were it was delivered according to their system and I personally went to try to recover it. Fortunately, they were waiting for someone to recover the package because it did not belong to them. It was a hard process to recover the product just because there was a typo on the address. This issue was address prior to shipping to the cutomer support agent and they guaranteed that the address was correct. I strongly suggest to take a look to this case in order to avoid it happening in the furture, because I was lucky to recover the procut, it could easily get stolen in this scenario.
Reply from Breville2026-07-07
Your feedback is appreciated, and we are sorry the address on file was not correct for your shipment. We are glad the receiving party was able to hold onto it for you in the meantime. We apologize for the delay in getting your machine to you and for the frustration this has caused.
Very helpful in placing my order
Very helpful in placing my order. Very knowledgeable and very pleasant
Incredibly helpful customer service
Incredibly helpful customer service! Really impressed with both the high level of commitment to customer care on the part of the representative I spoke with, but also with the way Breville stands behind its products.
Bad customer service! Unacceptable!
My case was closed less than a week after I contacted Breville. My 4 slot toaster doesn’t work properly. This is very poor consumer protection on Breville’s part.
Reply from Breville2026-07-07
Your feedback is appreciated, and we are sorry for any confusion the case closure message may have caused. We want to reassure you that a closed case does not affect any orders already in process — your exchange order and shipping label were already set up and continue to move forward. We can also see that an explanation was sent to you just before your review was posted. We have resent your ship-in-advance quote and are ready to get your replacement on its way as soon as your current machine is returned to us
Melodie was very helpful and…
Melodie was very helpful and informative. The initial mistake made by Breville cost me $$ and I was very disappointed. The complaint and follow up service by Melodie was a positive.
Great product Great customer suppport!
Service representative was very helpful and thoughtful supporting my need to replace the broken crafe on my 5 year Breville drip coffee maker. I would recommend Breville to those needing your products and will purchase from you again.
Never reply to me
Reply from Breville2026-07-07
Your feedback is appreciated. We can see that an email requesting further information was sent on June 10th, and as no response was received over the following weeks, the case was automatically closed by our system. We understand that can be frustrating, and we want to get things moving again for you. That information request will be resent to you right away so we can pick up where we left off.
You don’t have to use the house oven and toaster
It makes everything easy to do.
My concern was dealt with by a real person who was polite patient and helped to rapidly settle my issue.spoke
A real person got back to me when I lodged my initial warranty enquiry. All my questions were clearly answered. A replacement was organised rapidly.
Bought toaster which didn't toast…
Bought toaster which didn't toast appropriately. Sent warranty request and received multiple emails for photos, videos then more videos. Felt like a criminal requesting my $69 or a replacement. Disgusting customer service. NEVER EVER make a claim unless you are prepared to be treated like you are in court having to prove your innocence. If I could give zero stars I would!
Reply from Breville2026-07-29
We're sorry to hear of your experience. We’ve sent a request to get more information from you through Trustpilot. Once we have that information, we’ll reach out to you to see what we can do to best assist.
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