Breville is based in Sydney, Australia with the US office located in Los Angeles. We design and engineer kitchen tools to deliver commercial quality performance that look great and are easy to use. We are passionate about listening to what obstacles the home chef encounters and creating a simple solution.
Is Breville legit?
Breville (breville.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 80% of reviews are 4 stars or higher and 17% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the support representatives for being exceptionally helpful, patient, and knowledgeable when guiding them through troubleshooting steps. Consumers also deeply appreciate the prompt warranty service, noting that replacement appliances or necessary parts are frequently sent out very quickly. People are especially pleased when they receive personalized calls and practical solutions for their kitchen appliances.
Some reviewers were not happy with the slow communication, mentioning extremely long wait times on the phone and incomplete email updates. A few other people also felt that certain support agents relied too heavily on rigid scripts rather than addressing specific technical problems.
Auto-generated from all reviews of this business. For reference only.
I give four stars because the problem was never fixed, despite the team’s excellent efforts. I received two additional pans that had the same problem as the one I complained about. As far as responsiveness, Breville gets 5 stars. Communication was persistent and friendly. Again, I still have an oven pan that has rough edges. The problem is with the pan quality, which is subpar. Someone needed to check a pan before it went out to me to make sure it was good. Sending a defective part (twice) did not help. I could give two or three stars, but again, the team tried hard.
But in the end, I still do not have a pan without rough edges.
Thank you.
David
Attempted to get a simple fix to a (likely common) problem (Error 05) and received nothing but "did you turn it on and off" type of instructions. I have huge paperweight on my counter and will not buy again. Going to check the top pick from wire-cutter instead.
Google: "The ER05 error on Breville espresso machines (most commonly the Barista Touch) indicates a failure or broken wire in the NTC temperature/milk jug sensor. To fix this, you will need to replace the NTC Milk Sensor Assembly"...not turning it on and off or discussing the beans that are used....thanks for wasting my time and money.
Reply from Breville2026-07-13
Your feedback is appreciated, and we understand that some of the questions may feel unnecessary for your particular situation. We want to assure you that details such as your name and address are essential when setting up service for your machine to address the E05 error you are experiencing. We will resend that email requesting the necessary information shortly so we can get things moving forward for you.
Breville makes a really good product. But that’s where it stops. They have the worst customer service that I have ever came across with any company.
Ordered two products from them for my Breville oven, one was correct. The other one was not. Called customer support at least 20 times. Was able to talk to someone one of those times, but still unable to get a refund or return the incorrect item. Again was on the phone with them today for 45 minutes. No one ever picked up.
If you need a bravo part, please do not order from Breville, just order from Amazon or some other source online. The most frustrating experience I’ve had in a long time with customer service.
Reply from Breville2026-07-09
We're sorry to hear of your experience. We’ve sent a request to get more information from you through Trustpilot. Once we have that information, we’ll reach out to you to see what we can do to best assist.
Wow! You listened to me. He took an impossible task and you made it work. I really appreciate the work that you did to send me a new carafe. Thank you so much for your help. I really appreciate it. Customer service is excellent.
Breville was Wonderful to deal with and l just wanted to say 2 things, their highest end juicer is AMAZING!!! and their induction cooktop is ABSOLUTELY THE BEST!!!! l cook for my hubby and use it daily and it heats so fast, it is even better then gas! I have Crohn's disease and have found the Breville juicer Wonderful. It is fast and l strain the pulp through a nut bag and it has been a true blessing to me. Thank you Breville for making such Wonderful products. I am going to try your coffee grinder next and will review that in the future. Hope this helps someone in their future purchases.
My rep was so rude. Some South African woman. She didn’t believe me. Was combative. Horrible experience.
Reply from Breville2026-07-09
Your feedback is appreciated, and we want you to know we took the time to review the call logs. We are sorry for the impression the conversation left you with — that is never the experience we want for our customers, and we sincerely apologize for the frustration it caused.
The experience was good hopefully the feedback I've given results in the machine being even more reliable
Thankyou for helping outside warranty period
Regards Anthony
The top heating element in the toaster oven was not working after only having the oven for 10 months. I called customer service to ask about the one year warranty. I had a video call with Duncan and he was able to confirm the issue and I was advised that the oven would be replaced. I was emailed a prepaid label to return the broken oven and I received the new replacement oven within a week. The experience was positive and gives me confidence that Breville stands by its products.
I had a problem and the representative on the phone handled it effeciently and solved my problem. They stand behind their products and they are wonderful products.
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