Customer Service Satisfaction
The top heating element in the toaster oven was not working after only having the oven for 10 months. I called customer service to ask about the one year warranty. I had a video call with Duncan and he was able to confirm the issue and I was advised that the oven would be replaced. I was emailed a prepaid label to return the broken oven and I received the new replacement oven within a week. The experience was positive and gives me confidence that Breville stands by its products.