I’d give the customer services zero if…
I’d give the customer services zero if I could. I’ve been dealing with the same issue for a year & everybody at Breville keeps telling me it has to do with the grind setting but nobody is listening to the issue. This is not my first espresso machine & it’s not even my first Breville espresso machine. Customer service kept wasting coffee trying, and still a year later, I’m having the same problem. Plus I was promised twice that coffee would be mailed to me to make up for the waste & as of today I have not received any. I know you don’t care but you have officially lost a long term Breville customer.