Returning a hassle
I have attempted to return an order by emailing customer service 4 times. Initially, I found no replies. I have since checked my junk folder and found their reply; I have amended my review to acknowledge this. However, their reply has been focused on arranging an exchange and they have yet to supply me with return/refund details. Even if they do, I think the company could make returning simpler and clearer to build trust. I await their reply.