Extremely disappointed with both the…
Extremely disappointed with both the shipping and the customer service. I placed my order expecting delivery within the advertised 8–10 business days. The tracking number never worked properly on the carrier’s website, and after my shipment stopped showing any meaningful updates, I emailed the company multiple times over more than a week asking for an update. I received no response. During that entire time, I continued receiving their promotional emails without any issue, so my email address was clearly working. Only after I informed them that I would be disputing the charge with American Express and leaving reviews did they suddenly contact me by text, claiming they had sent me “several emails” that I supposedly never received. I checked my inbox, junk, and spam folders multiple times a day and there were no customer service emails from them. When I asked them to provide copies of the emails they claimed to have sent, they did not. Their proposed solution was either to send a replacement order with a $10 goodwill refund or issue a refund. At that point, I had already waited weeks for a product that never arrived and had completely lost confidence in the company. For a premium-priced hair color product, I expected far better communication and customer service. Based on my experience, I cannot recommend this company.