Cancellation Nightmare!
It’s been a nightmare to cancel a Calilio subscription. An odyssey of inaccurate information and bureaucracy while monthly subscription is charged without fail. Timelines - Opened account in March 22 and downloaded apps (Skype VOIP was being closed) - Charged subscription fee. - SMS facility was not at par with Skype - Tried to cancel subscription on March 23 on apps. No functionality other than ‘Delete Account’ which triggers a message to customer service. Requested cancellation. - Separately sent email to refund team to get subscription charge refunded (as per Calilio’s refund policy) and subscription canceled. - One month later, no refund and charged again. - Exchanged 12 emails with Mr Z and customer support. - Told steps to cancel (‘ To cancel your subscription, please go to Settings > Subscription > Cancel Subscription in your account’) - Sent screenshot of functionality not available in apps - Told to use login via web to cancel. - Sent screenshot showing that you can not login via web - Called rep Mr Z but call not answered - Opened Chat to request cancellation - Mrs S was more helpful after having exchanged multiple chat messages - Finally cancellation request sent to compliance team by Mrs S. - Workspace closure confirmed after spending several hours pursuing closure - Lets hope that i am not charged next month! - Update+1day. Got call from Calilo. Rep listen patiently. Agreed to refund 2nd charge. Have denied their request to remove this review but will change from 1 star to 2 star.